Family Tile

The work performed by the installers was good, but the design service they professed to have left a lot to be desired. We wanted to remodel the master bath so we could have an air bubble tub and a steam shower. There was not enough attention to detail. They discouraged us from ordering an Ameritech tub that we knew would accommodate my very tall husband, saying that they were unfamiliar with the manufacturer, they suggested a different tub, assuring us the interior length would accommodate my very tall husband, but when it arrived, the interior length was way to short and it had to be exchanged. They did absorb the cost of the exchange and were very gracious in that respect. The tub we originally wanted was ordered and delivered, but when they installed it they failed to install an access panel for the motor. We picked out two different patterns of ceramic tiles (at their insistence) but only one pattern was actually used. Their showroom shows lots of nice modern stuff, but they do not like to do modern, and would not order some of the more modern vanities we had chosen from displays in their showroom. I actually ordered a vanity from somewhere else and had it delivered. This vendor prefers traditional décor and has a tendency to suggest the more traditional stuff. We wanted a steam shower and our the original design included that, but when it came down to the actual planning and installation - they said they could not fit it into the space. We were told the job would take 6 weeks, but it took 3 months to complete. In the end it was a lovely new bathroom, but we remodeled so we could have a steam shower and wound up spending a lot of money but not really getting what we set out to get. Really nice guys, and they did their best, but we should have gone with a company that was more in tune with what we set out to achieve.

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Everything went very smoothly and the job was completed ahead of schedule. We picked an expensive tile and it was a little costly to install, but their service, quality and professionalism made it worth it. They helped move all the furniture in and out, ripped out all the carpet and took it away, installed the tile and were done in three days. You can probably find cheaper ways to go, but I've heard too many horror stories and am happy I chose John and Family Tile.

It took almost 2 months to get the bathroom done. I had to clean up after them the entire time.

It was the first doing anything so I don't have anything to compare it to. It got done when they said it was going to get done. They just missed ordering on one piece of bullnose and they just had to wait for that and as soon as it came in they put it in for me. Oh it looks very nice. I called Family Tile with some questions regarding the job 5 months late. My daughter complained of the water not being hot enough and that there was cracks in the corners. I had her stop using the bathroom. I put off calling about the problem until just last week as I got busy with school and work. I wanted go over what to do. I asked for John when I called and his reponse was and quot;who is thisand quot; in an unkind tone. Not very professional. I explained what I saw in the grout, he proceeded to get very defensive as if I was being accusatory. I simply wanted someone to come out and show me how to mend the cracks. He said and quot;you can do it yourself, didn't we leave you any grout mix.and quot; He did briefly describe how to mix the grout and apply it with your finger. I also had a question regarding the temperature of the shower. Ever since they had finished the job the water in that bathtub did not get hot enough. I remember the worker askingand quot; how hot do you want it, I know you women like the water hot. and quot; The owner insisted they don't do any thing with the plumbing, when in fact they are the ones that took off and replaced the bath fixture. Again he was very defensive and offered no help. I finally googled the problem. I found out there is an adjustment dial on the faucet, which i was able to adjust. I would think he would have known and suggested that. I guess I just expected a bit more professionalism than defensiveness from this owner, especially after I spent $1400. I still have no major complaints on the job. But I never got a calm confident feeling with the owner. In all my conversations with him there was always a defensive tone to him. I'm getting ready to do my master bath now, after this last interaction I have decided I will not use this company again. Its too much of my hard earned money to not feel 100% confident and at ease with the person.

Everything was fine. The materials were of good quality. There was one little place in the floor, but he never followed up and we never pursued him. The workers were fine.

This was another great outcome. After we called John, he arranged for Eric to stop by to do an estimate and once we gave the go ahead it was only a short time until Eric called to let us know when they would be at the house to do the repair. They were kind enough to work it in between other jobs so we didn't have to wait long at all. The repair was made in a very professional manner especially since the work entailed removing some tiles where the backing had failed, replacing them and matching the colored grout. In this day and age where contractor reliability is fleeting, it's good to know there are some who still believe in quality and customer service.

We were not members of Angie's List at the time and had been searching out possible contractors, but had no luck getting someone who showed any interest in calling us back. I found an ad in the local magazine for Family Tile. I called and the owner came to our home to discuss our plans. Mr. Joyce took measurements of both bathrooms and discussed possible options. I explained how I found him and that it was hard being new to the area and having no one to ask about contractors. Mr. Joyce said he thought we would be happy. We went to Family Tile where my wife chose all of the wall and floor tiles, fixtures, cabinets, etc. Mr. Joyce helped with suggestions regarding tile color matching, made suggestions about possible fixtures, etc. At no time was he a salesman by trying to sell any particular item(s), but rather would assist in coordinating the items we found and liked. After obtaining Family Tile's price we felt that it was reasonable for the amount of work to be done and signed the contract. Before leaving Mr. Joyce pointedly said that when they were done, we would be very happy. We are. All of Family Tile's employees and subcontractors were very professional and cleaned up after their work. Eric and Dwayne were particularly nice and understanding having to get around our three, sometimes curious and in the way, large dogs.

The finished job is beautiful. There were a few delays, mostly because the vanity was not finished by the cabinet maker on time, but they were always realistic about how much time it would take.

We are very pleased with the work of this company. They did a fantastic job and I was very impressed. There was so much detail that went into everything. I would definitely recommend them to anyone. They really work with you to complete a job to your specifications.