Excel Roofing Contractors Inc

This is a good company to replace your roof, polite, on time, and a fair quote. The job was slowed down quite a bit due to the delivery of the metal,[covid] but once the metal got here, everything took off. Owner of the company Scott was easy to work with, he took care of my questions. Having the roof put on can get noisy, but definitely worth it. The roof looks great, I'm getting a lot of compliments.

Estimator conducted a thorough inspection and quote. Quote was extremely high compared to other quotes, but probably due to providing a detailed breakdown of what was to be done.

It went very well. Everyone was very professional and easy to work with. The work was high quality and our roof looks great. I would not hesitate use them again (this is our second time using Excel Roofing) or recommending them to someone else.

From start to finish Denise and Eric were extremely professional and laid out perfect expectations. They started earlier than expected and finished earlier than expected. Anytime I had a question Denise could answer it on the spot. The roof and eaves look great and we are extremely happy with the work they did. I quoted this job out with 3 total roofing companies and although Excel was $100-$200 more, we definitely made the right choice. I would recommend them over anyone else in Jacksonville. I just mowed the yard and didn't find a single nail or piece of scrap left behind. No need to go through the hassle of having multiple quotes; call them first.

Everything went extremely well! The workers were on time bright and early, the foreman along with his team were very professional. the owner Mr. Scott Sorenson reassured me that the work would be done professionally and it was. The workers were respectful of my property! NO MONEY EXCHANGED HANDS UNTIL THE ENTIRE JOB WAS DONE AND I WAS 1000% SATISFIED, and I was! I would definitely recommend this company! I wish that I can submit more than one photo to because they not only did our house roof, they did the roof to our garage, I just paid the difference because I wanted my garage roof to match my house!

Excel had the most competitive bid. There were some recent negative reviews on Angie's List, so I was a bit hesitant to hire them. I had to send emails and call the operations manager to get a start date. Once the project started, a large dumpster was placed in the middle of my driveway making it impossible for me to get in or out of my garage. The operations manager told me that the dumpster would be placed to the side so that I could use my garage. I had to ask the workers to move the dumpster before they left for the day. When the workers finished the next day, they left trash in the yard. I contacted the operations manager who assured me that the trash would be collected the next day, and it was. A couple of weeks after the work was done, Denise (who works in the office) emailed me an invoice. I asked her if the city had completed final inspections. As it turns out, the city didn't issue a certificate of completion for about three weeks after Denise sent me the invoice. Although I'm pleased with the price and the work, the communication and customer service were lacking.

We are very pleased with their work. The staff was professional and easy to work with. Robert and Denise always answered our questions and addressed our concerns promptly. The work crew was very good and worked diligently to complete our roof on schedule. We would use them again and recommend them for your roofing project.

It went very well. The salesperson was prompt and very helpful. The work was completed quickly and professionally. No trash left in the yard. Roof looks great!

I have used Excel Roofing Contractors multiple times for repairs and this was my 1st BIG job with them. Their office staff is always A+ and I’ve always had a good experience with the work performed. This is a rental I have which needed to be shingled. Scheduling was tricky for both the company and myself (for my missing some essential paperwork I didn’t turn in), due to the Hurricane that hit in September but was very pleased with the work and will hire again for any future work. There were careful to ensure clean up was done very well as my tenants have small children.

We have actually used Excel Roofing on more than one occasion. When we needed some roofing work done on my father's business I called about 6 companies and they each said they would either a) call me back or b) go look at the property and contact me regarding a quote. Not one of those companies called me back. That it is a huge peeve of mine as at the very least, a company should respond and let you know why they may not be able to provide services at that time. I found one company who was able to do the work, and though I was skeptical of their performing what we needed, we had an active leak that needed to be fixed ASAP. As the saying goes, you get what you pay for... the roof was leaking again within a matter of a couple of weeks. I was recommended to Excel by an acquaintance and they very quickly sent out their rep, Robert, who looked at the roof and explained very well what the issues were and what needed to be done. I even joined him on the roof so he could show me and explain the issues. He prepared a detailed quote for us, and our relationship began. They immediately went to work on the property... all their workers were professional and friendly and did a fantastic job. About a year and half later, a portion of my father's home needed a roof repair/replacement. Again, I got up on the roof with Robert and as I gingerly stepped my way across, knew without a doubt it was in dire need of replacement. Again, Robert put together a detailed quote, and went out of his way to do the research to find shingles that would match the existing roof. My father was pleasantly surprised at how well they matched. Their roofers did a great job and cleaned up the job site upon completion. My personal home was affected by Irma and Excel was the first and only call I made. They had a LONG waiting list due to the numerous clients in need of work, but since our home had been tarped over via the insurance company, it was safe enough and I was willing to wait. They have come out to look at the roof and have done some preliminary number crunching. We are currently in discussions with the insurance company because we want it done right. But we feel confident that Excel is still the right choice.

They did a remarkable job, I have a small home and it was done in one day.

They were extremely unprofessional. After having all the paperwork signed for the work, they never kept me informed about when work would start. Actually, Denise, their 'Admin Support' actually lied in emails about having people come out to replace the roof.

We could not be more impressed with Excel Roofing! We have not needed this service before so we had no idea what to expect. IWe did get three estimates and their estimate was the best but that was not the only reason we chose to go with Excel. My estimate appointment was with their rep, Bob. Bob could not make the appointment and instead of canceling, the Director of Operations, Robert Wilbanks, came out to the house to perform the estimate. He was courteous and professional and answered my very long list of questions patiently. Once we decided to accept their offer, they made an appointment to do the work. They called me right away to let me know we had to postpone by one day due to bad weather. The men showed up as expected and went right to work. They did a great job and cleaned up the yard and hauled everything away. The crew was friendly and courteous. Our new roof looks fantastic and we are very happy with the entire process. Denise in the office was super friendly and answered all my questions as well. Thank you Excel Roofing for making this such a fantastic experience! I would use them again, no question, and would highly recommend!

Robert, Bob and his team were great to work with and made this process so easy. The crew was fantastic, showed up on time and thoroughly cleaned up when all was done. Would highly recommend Excel Roofing!!

It was a great interaction. The estimator showed up on time, was patient with me as I asked a bunch of questions, and just a great overall experience. Have already referred to others and will continue to do so!

Excel Roofing was prompt, professional, knowledgeable and responded very quickly to our request to fix a roof leak. Once he identified exactly where the leak was, the turnaround to complete the roof repair was done efficiently and effectively! We enjoyed doing business with Excel Roofing and will recommend them to family/friends seeking contractors for roofing work in the future! Thank you!

Excel roofing provided us with great service, a great price, and a great new roof. Would use them again and highly recommend their services!

Excel Roofing did such a great job on my sun room roof in 2014 after a tropical storm, there was no question in my mind who was going to do my main roof after the storms in Oct. 2016. My insurance company wanted 3 estimates. Excel not only had exceeded my expectations on quality of the work done, but did it at what I deemed a great price. Robert even moved me up on the schedule when he got another client had to reschedule. Thank you excel another great job.

I called multiple companies for roofing estimates and after meeting with everyone their price was not the lowest, but they took the time to educate me about the process and level of materials. When I told them their price was a few hundred higher than another company they offered to compete by matching the same materials and the estimator even took a bit off his commission. I just felt they really cared about my happiness from start to finish and cleaned up nicely. Highly recommend.

I'm active military and own an investment home in Jacksonville. I am now stationed elsewhere and my insurance company told me I needed a new roof or they were going to cancel me. I called three companies and I decided to go with this one. They gave me a military discount, and the office was quick to respond along the way because I was under a deadline not to lose my insurance. The estimator kept me up to date along the way and always answered my calls or texts no matter what time it was. What I liked the best was that they found damage on my roof when they removed it and didn't just fix it. They text me a picture and gave me options. My budget was tight so that was really nice not to just be told I owe more money. All and all I was pleased and very appreciative. So glad I chose them.

Call this company if you want top quality service at competitive prices. They are honest, professional, and very pleasant to work with!

Awesome! The company did a wonderful job. The Director of Operations, Mr. Wilbanks was phenomenal! The office person, Denise was very helpful and quickly responded to my emails. Overall, it was a great experience and I got a new roof that is beautiful!

Great! Very professional and timely work at an affordable price.

It was a little rocky, a one possibly two day job took four days. Not enough people showed up and they left after only a couple of hours and left the area a mess with exposed holes in the roof. The owner listened to my concerns and got the problems fixed to my satisfaction. While the roof looks good and the company came back and fixed a couple of problem areas I would have to think twice about recommending them.

On 2/8/17 work was started on our roof. We had a re-roof done. The work was completed by 2/10/17, Everyone knew what they were doing. Everyone was friendly. They would clean up after they were done for the day. Excel takes care of the customer before, during and after the work is done. We had a couple of small minor issues and they were taken care of right away. I would recommend Excel. I would also recommend having architectural shingles vs. asphalt shingles. They look much better and only cost maybe $200.00 more than asphalt.