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Discount Glass

Glass and Mirrors, Windows, Windows - Safety & Security Film,

About us

Provider of Residential, Commercial, Shower Enclosures, Fogged window repair, Glass replacement, Storefronts and Mirrors in the North Florida area. We are a FULL service glass shop locally owned and operated for over 15 years.

Business highlights

25 years of trusted experience

Services we offer

Auto Windshields, Replace Auto Door Glass, Mirrors, Shower Enclosures, Commercial Storefront Glass, Tabletops, Replacement Residential Sealed IG Glass Units, Custom Shower Enclosures and Shower doors, Polished and beveled glass, tempered glass, wire glass, cabinet glass, decorative glass, and much more!

Services we don't offer

Stained Glass, Repair/Parts for Windows.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.15 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
20%
3
0%
2
0%
1
60%


Rating CategoryRating out of 5
quality
4.1
value
4.3
professionalism
3.1
responsiveness
2.8
punctuality
3.0
Showing 1-5 of 5 reviews

William D.
04/2018
4.0
glass repair
  + -1 more
Ordered glass right before 2017 holidays so they told me there might be a longer than usual delay. About three weeks later hadn’t heard from them. Called and got the run-around several times. Went to the their office to ask what was going on. Owner handled the situation immediately and the installation was done the next day. They saved me about $600 compared to other estimates. When you run a small business things don’t always go as planned and I get that. Bottom line is that the end product and price were good and the owner proved to be reputable.
Description of Work: Frameless glass enclosure for masterbath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$1,400

Elizabeth B.
02/2016
1.0
glass repair, replacement windows
  + 0 more
A technician came out to our house on 1/11 to give me a quote to replace a broken window. I liked the quote and went ahead and paid half of the total cost. They assured me they would be back to install the window no later than 1/20. I never heard from anyone on the 20th, so I called on the 21st. I was told they would look into my order and call me back. I never received a return phone call. I called them again on the 25th and was told the glass was ordered, but had not come in yet. I called again on the 1st and was told had a technician quit over the weekend and they were down to one technician. They said they could have someone out on the 5th to install the window, but would call me back to confirm. I have not received a return phone call. If I had not paid half for the window I would NOT have moved forward with this company. I am very disappointed and still don't have a new window!
Description of Work: Not much. Came out to give me a quote for a window, took my money and never installed the window.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$80

Wende W.
03/2015
1.0
glass repair
  + -1 more
It started out just fine. An appointment was made for Friday at 1 PM to complete a pre-paid repair for a real estate closing. Then all went south. The installer called me twice before 9 AM on Friday to see if he could come early. I told him I was on my way to an appointment the first time he called. And the second. No means no. 1 PM came and went. No installer. He called at 1:25 to cancel the appointment and reschedule for Saturday at noon. At 12:20 on Saturday I called to find out where he was. He was "on his way". He arrived at 12:45 without an apology or a word and got the job finished quickly. I have also just finished cleaning up after him. He tracked dirt and leaves into the house on his three trips to the truck. The front door was left wide open as was the window he was working on as he trekked in and out. Because I have a pet this is not something I want to happen. Window parts were left lying on the floor and dirt and debris from fixing the window were left on the windowsill. I took photos. Sullen, unprofessional, and disrespectful of my time.
Description of Work: Replaced broken balance bars in a residential window.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$160

JENNIE M.
01/2013
1.0
glass repair
  + -1 more
Never heard from them after the initial visit to measure the openings. I actually called twice, the first call they said that they had no paperwork from the estimator and said they would find it and get back to me. I called again a few days later, I was put on hold and after about 15 minutes I hung up. I have since gotten estimates from other companies, I'm not going to beg them to take my money.
Description of Work: Mark came out to a commercial building that I am purchasing to give me an estimate on replacing 5 windows and 1 door. He was pleasant, punctual, and seem knowledgeable.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0


Response from Discount Glass
First off, I am very sorry Mark did not complete his responsibilities in communicating better with you. We strive to make communication the basis for our customer service and it seems as if we totally failed at this for you. I know it is too late to do anything for you at this time but I have used this note as a VERY real example of the importance for all employees to practice good communication and follow up on all of their work and estimates. If there is anything I can do please do not hesitate to give us a call and feel free to ask for me personally and I will ensure you that we make up for this mistake. Sincerely, Will Bright (President)

Mark B.
05/2012
5.0
glass repair
  + -1 more
They didn't try to up sell. They were very informative, very reassuring, and gave us helpful hints. We called them back on a window that wasn't done correctly, and they were very prompt to replace the window at no charge. I am very happy with them. They even helped me move some furniture. They were very easy to work with.
Description of Work: They replaced the glass in my windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Response from Discount Glass
Member, I'm glad we were able to complete your replacement windows for you. I appreciate the great review and as always will be more than willing to help you with any glass need you may have in the future. 904-332-7010 Sincerely, Will Bright (President)

    Contact information

    6334 Philips Hwy 101, Jacksonville, FL 32216

    www.discountglassjax.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Glass and Mirrors,
    Windows,
    Windows - Safety & Security Film,
    Auto Glass,
    Window Tinting

    FAQ

    Discount Glass is currently rated 3.1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 12:00 PM

    Discount Glass accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Discount Glass offers free project estimates.
    Yes, Discount Glass offers eco-friendly accreditations.
    No, Discount Glass does not offer a senior discount.
    No, Discount Glass does not offer emergency services.
    Yes, Discount Glass offers warranties.
    Discount Glass offers the following services: Auto Windshields, Replace Auto Door Glass, Mirrors, Shower Enclosures, Commercial Storefront Glass, Tabletops, Replacement Residential Sealed IG Glass Units, Custom Shower Enclosures and Shower doors, Polished and beveled glass, tempered glass, wire glass, cabinet glass, decorative glass, and much more!
    Stained Glass, Repair/Parts for Windows.

    Contact information

    6334 Philips Hwy 101, Jacksonville, FL 32216

    www.discountglassjax.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM