Response from Designer Lifestyles, LLC
Designer Lifestyles is a team of very highly trained professionals, we have been in business for 10 years, and have a staff of 24+ personnel, which stands behind the quality & pricing of all our work. Unfortunately we are not able to compete with 2 men and a pick-up truck, but I promise you that we are always there to satisfy our customers. Out of 126 reviews on our company, 96 of which being "A" ratings, we have never had this type of rating from any customer in which we never performed any work for. We understand that we cannot please everyone all the time, but it does concern us when potential customers post a review such as this, especially when we conducted no work for other customers to relate with. Most customers who feel that a contractor's pricing is too high for their specific budget move onto a lower cost contractor which fits into their budget. The budget you gave us initially to work within was $8,000.00, and our estimate total to you was $3,885.45. Our sales person is also an installer and is very knowledgeable in all her areas of expertise. Your request to tear down a brick fireplace was well outside of our scope of work and skill set, and she made that very clear. We do remove and replace tile fireplaces faces all the time, but nowhere will you find any advertising that we tear down brick fireplaces. I am very sorry for any misunderstandings, and hope you find the right contractor who's pricing & quality are both acceptable to you. If you find out that the contractor you select is not providing the quality or customer service standard that you deserve or expect, please feel free to contact us again?