Response from David Gray Plumbing
This review is entirely incorrect and is a misrepresentation of David Gray Plumbing, Inc. My message to the customer in effort to clarifty this matter has not been returned. It is the policy of David Gray Plumbing, Inc. that tenants are not permitted to authorize work for their space they inhabit; only landlords are. Further, it is our policy that technicians are only authorized to discuss work performed with property owners (not tenants). That has always been our policy and that is what was communicated to the customer. There was a simple clerical issue regarding the call above that has was quickly resolved. The customer authorized David Gray Plumbing, Inc. to clear a drain at a property she rents out, which we did. The fee for this work was charged against the customer credit card in accordance with her instructions. There was also a leaking faucet on the premises which the customer did not authoririze David Gray Plumbing to repair. It was commicated to us by both Landlord the customer and tenant that the fee for this work was to be paid by tenant. Since all parties agreed who was resposible for paying the bill and the responsible party authorized us to repalce it, the work was performed. The bil for the faucet replacement was left with the tenant to pay. It was not charged against the customer card as she incorrectly stated in her complaint. The mistake my company made was leaving the customer name on the bill. Even though the tenant authorized the bill and was going to pay for it, my technician mistakenly left the customer name on the invoice. Again, the tenant had agreed to pay,the customer was not going to be charged. My office corrected the invoice as soon as the problem was brought to our attention. This matter was a simple understanding that was quickly resolved with no harm (or improper charges) done. It is completely unfair to my company and its sterling reputation to place such a negative review for such a minor misunderstanding and without first bringing the matter to management to resolve.