David Gray Heating & Air

We resolved the issue with the capacitor and it turns out the problem was the circuit breaker. He notified us about the fan motor going bad and gave us a 30 day quote for when we’re able to afford it. Brian was a great communicator and very informative about the unit and the components. We’ll definitely schedule our next appointment with David Gray for future a/c work.

It went great. Samantha and her team worked hard and it was shocking to see all the dust and grime they cleaned out

My AC was not blowing cold air. Technician comes out and says it is from the compressor running backwards and resets the unit. AC unit has the same issue the next day. Toby the Thief calls saying it will cost $1,800 in labor costs to repair the AC unit. I call another company to come out and they find out that the drain line is clogged. AC unit has run perfectly after it was unclogged. David Gray has become a Fraudulent company looking to steal money from customers. You do NOT get what you paid for with this company (expensive).

David Gray installed my heat pump sometime ago. I have always signed up for the maintenance packet. A guy came out and found a non-working part. It seemed to be working properly but wasn't. Kevin found the nonworking part. Then William installed the part and I see a difference in the comfort level. They ordered the part and within 48 hours had it installed. I have 10 year parts and labor so this cost me nothing. Kevin saved me a ton of money. I am impressed with their customer service and have used them for over 17 years now. Kevin found the problem and William completed the repair. Teamwork! Thanks fellas! I - and my family - appreciate all your good work!

Great! Unit was still under warranty and they worked quickly to get it repaired. Great service and professionalism!

Thumbs down. Don't advertise 24/7 service if you don't offer it.

Buyer beware scam Bait and switch slow response poor response to emails .. not recommended if can not be truthful and honest in quotes not getting business.

Service was outstanding and professional. Very happy.

Started out great first few visits. But service wasn't consistent between techs and on the last visit hardly spent any time checking my system.

It did not go good at all. This was our first time using their service. A service technician was supposed to be here between 9am-1:00. At 12:57pm I called and asked where is our service tech. The assistant said, "Well, they're supposed to be be there between 9am and 1:00pm. I reminded her that it was three minutes to one o'clock already. She said, "I understand but they are two hours out from you on a service call." I told her just forget about it I will get someone else. I am very displeased with the impression they left and will not rely on them again. I have things I need to do today. I didn't even get a call from them of their delay. A first impression is a lasting impression.

Guy was VERY knowledgeable. Not only fixed problem but gave me some pointers on how to maintain system.

I had a $200 shower head in my master bath. It has 3 sets of sprays. The main set, the rain setting, did not function at all. I had another handyman try to fix it and made it worse. David Grey came out and did a great job getting the shower to work properly.

The repairman arrived toward the end of the assigned appointment window, sitting in his truck for 8 minutes before starting work. He examined the system and told me that the evaporator coils were iced-up, and he recommended that we let the system thaw overnight and have another repairman return the next day to add R-22 refrigerant. When I asked him if there were any other options he offered to run the heat cycle to thaw the evaporator coils and then he could make an assessment. After returning outside, I found the repairman running my water hose to cool the compressor, because it had severely overheated and activated a thermal relay preventing the compressor from running (he explained). I inquired about conducting a leak test, and the repairman said it would have to be scheduled another time for an additional charge. I declined the leak test and went inside my home while the compressor finished cooling. When I returned outside, the repairman had added R-22 without advising me of his intentions. Asking how much he added, he said it took two pounds at $95.00/LB R-22. I left and he continued to check the system operation. Working outside my home near my condenser I saw the repairman on his phone. As I walked up to him he told me that the condenser was not operating at the correct pressure and amperage and that he had only seen a compressor fail in this mode "once several years ago." Accordingly, he needed some advice on how to proceed. After discussing the impractical option of replacing the compressor for approximately $2000, he then offered to price a system replacement (without mentioning any need for evaluation or planning: SEER, cooling/heating requirements, square footage, insulation, ducting inspection, permitting, etc). Here is his official proposal that he squeezed into the end of his "DESCRIPTION OF WORK" section on my invoice: "$5746.68 CARRIER 4TON HEAT KIT AND PAD USE EXISTING STAT, STAND, Copper, drain and electrical." Before he prepared his invoice, I told him that I had an Angie's List coupon for $40. When he presented the invoice, it had 2 1/2 pound of R-22 added (versus the 2 pounds he had previously stated). I signed the invoice after discussing this issue, and the repairman departed approximately one hour and twenty-three minutes after he parked his truck. Issue 1: I never explicitly authorized the repairman to add R-22 to my system. Issue 2: After adding refrigerant, he determined that the compressor was defective. Could this not be detected before wasting refrigerant and my money? Issue 3: In the invoice DESCRIPTION OF WORK he notes: "As I added to 3rd lb [R-22] compressor over amped and STARTED clanking. Excessive oil" I suspect that severely overheating a marginally running compressor in a 12-year old condenser unit would cause further problems (apparently a compressor failure).

Gray's my regular provider for my air conditioner. They're great, they've been great! I bought an air conditioner and they come by and service it every six months, so I don't pay anything for that. I pay in advance for a year.They come on time and all that and they always call ahead of time. I had several estimates when they came and put it in, so they're probably in the middle of pricing.

Already did review almost 2 years ago

Arrived quickly, explained everything professional

Very well. They showed up when they said they would and the system runs great.

Called ahead of time, prompt, very professional & timely!

William and Kelly were prompt, thorough and helpful. They checked the system and considered/recommended what would work for me not what would make them money.

bill was very warm and gracious. He was delayed due to traffic accidents but the dispatcher called to keep me informed. He was kind of near.

Fine work. Arrived within specified time frame and performed preventive maintenance on two HVAC systems efficiently. Executed new annual maintenance agreements.

Always happy with the service and professionalism. They call ahead of time and they are very punctual.

David was on time, pleasant, thorough, and professional.

William arrived in the prescribed period of time and went right to work. He asked about problem I might have noticed. He checked the filter and told me it should be changed next month. He explained what he had done and asked if I wanted to renew (I did).

Plumber was slightly earlier than expected, made the diagnose made the repair.