David Gray Electrical Services, Inc.

I had one of the worst experiences with "DAVID GRAY Plumbing" Company. Their business model is unlike anything I've ever seen. I contacted their customer support team to get a quote for installing two security cameras at my home. They said they would send someone to the property to provide an estimate. Today, they arrived, assessed the situation, and quoted me $1100 to install two security cameras. I had already purchased the cameras for $150 each. When I spoke with other electricians, they quoted me $200 for the installation. There’s no way I would pay $1100 for that, so I refused their quote. Then, "DAVID GRAY Plumbing" asked me to pay a $70 service charge. I initially refused, but the installation guy threatened to report me to the collections department if i dont pay service charge. So, I ended up paying the $70 service charge. Afterward, I checked online reviews and found that many others had the same complaint. They are ripping off their customers. I found another electrician who will install the cameras for $200. It seems this company makes its money from service charges because customers often refuse their outrageous quotes.

Very well. Arrived on time and gave notice beforehand. Completed the job (breaker swap) in a timely manner. Seemed knowledgeable in the subject. Used the opportunity to train the customer and answered every question given.

Everything went well! Would highly recommend

Great customer service from every single employee I interacted with. I was able to get on the schedule quickly and my ceiling fan was replaced at a fair price. Will recommend to anyone I know!

The work was excellent but I found the cost to be more than expected. I paid more for the installation than the ceiling fans

Good job, on time, quicker then thought

Perfectly! They identified the issue and allowed my husband to keep his man card!

I’ve been using David Gray plumbing since the early 90’s. 3 repipes. Misc plumbing and pipe clean outs. Always had quick service calls, same morning or by end of day. Always seemed the value was worth the cost. However, something has changed. Had two service calls last week. Both I feel were way over priced. My loyalty to David Gray Plumbing is lost. Never felt I needed to read other’s reviews. But while penning this review, I see an overwhelming number of customers are having the same impression. They have become too expensive to even call for future service. I’ll find a smaller plumbing company to finish installing my bathroom fixtures I got in today.

David Gray technician, Chris, arrived as scheduled, listened to my electrical concerns, quickly troubleshot and explained in detail what was required to be done to correct the issues. Chris and his assistant were very professional, couteous and offered alternatives. I will definitely use David Gray Electrical for all my future electrical issues.

I called David Gray to replace a ceiling fan in the living room and install two motion censor lights on my front porch (both were already wired just need the fixtures swapped out). A little pricey, but I felt better having an electrician come out to do this work rather than a handyman especially since I wasn’t sure if the fan was going to work (the one that was previously there did not work -wasn’t sure if it was the fan or the wiring). Andrew did a good job and I would use David Gray again.

Terrible service. It was emergency for me - there was a heavy leak. I called at 8 PM, mentioned it was energency and even 1 AM no one appeared here. I called again, technician was very rude and said I could call other plumbing company. Don't call this company, it's crappy service.

Horrible customer service. I was charged for them to come out and take apart a fan they put in 2 weeks prior and then have to rebuild because it wasn't done right the first time. Next, they put in an exhaust fan in my bathroom (didn't have an existing one) and I told both the person making my reservation and the tech who called to be sure to bring ducting since we don't have an existing fan. Instead, the guy cut a hole in the ceiling and just pushed in the fan we bought. No ducting, just sending the moisture to our attic which will only cause more mold issues! To top it off, they took all the loose insulation and just dumped it into one of my outside garbage cans - no bag - and it went everywhere. I have called 3 times, left 2 messages and no one is returning my calls. Going to have to hire another company to properly vent the exhaust fan as it should have been done in the first place. Very upset they did such a crappy job. Never using them again.

About 2 years back, I had David Gray Electrical install a chandelier which required replacing the mounting/junction box due to old wiring and missing mounting hardware. They seemed to do good work at the time, the price was right, and they operated efficiently. However, when they replaced the junction box in the attic, at the time I did not climb up there to verify their work, and they left the box uncovered with exposed wiring. I had trusted that they would do it up to code but they did not. Recently I discovered this, and called them last week to get it resolved. They were prompt in getting someone out to my house, and they arrived before their scheduled arrival time. Thankfully, even though the original work was done a couple years prior, to make it right they did not charge me for the repair. I appreciate that they owned up to their mistake and made it right. For that reason they get a good review from me instead of an F (would be A if I didn't have to deal with this).

The job was completed in one morning.

Did not make appointment after they told me the outrageous trip and troubleshooting charges

Very good and they charged by the hour but were very efficient and got the work done quickly and correctly.

Electricians showed up on time. They were professional and explained everything to me before any work was done. What I really appreciated was that after installing the ceiling fan I purchased, they discovered it didn’t work. They waited while I went to the store to purchase another fan without charging me for the additional time. They did not have to do this and it was great customer service. Thank you.

Great !! came out the same day, did extra than I expected.

The technician found a "bad joint" up in the attic -- something I would never have thought of. That's why you hire professionals.

The service man showed up almost immediately, way before the estimate. Found the issue and had it resolved within 15 minutes.

Installer was very professional and polite.

They were only company we could find that was servicing residential property outages on the holiday that actually answered the phone. The tech showed up within 45 minutes of placing the call, troubleshot the problem & determined it was the JEA power meter. He contacted JEA & arranged for JEA to send a service tech out. He waited with us until JEA came out and then stayed through their troubleshooting. It turned out not to be the meter but the connections to the transformer. He stayed for the repair and verified that we had full service after the repair was completed. We were only charged the minimum rate for holiday emergency calls.

They didn't show up on time. They had me waiting for three hours. They never showed or called. They dropped me off the list, even though I called to confirm it. Not showing up on schedule. The only real issue is scheduling and following through. I really like them overall. I was just frustrated that they didn't show up. I called them this morning for something, and they haven't called me back. They are incredibly professional. That is the people on the field.

They never called me thirty minutes before showing up, and they charged me for it. The guy got here, and said he called you. He got an wrong number. Their back office is horrendous. I called the county this morning. They haven't called me back yet. They charged me for that extra half hour. That was not fair. They were very responsive. They were here when I got here. That's a weird one. They didn't call me. They didn't call. They didn't call me back.

They were very professional and OT.