Crown Pools Inc

unknown

I called twice and was promised a call back each time. No return calls. I wonder how they decide who to call back and who to ignore.

John came out, looked at our property, and discussed initial design possibilities with us. Stated he'd have a proposal to us by that weekend. He never contacted us again. After three weeks, we called him. After apologizing, he said he'd have a proposal to us by the weekend. It's been a month and a half and still no word.

unknown

unknown

I purchased a house with pool equipment I was unfamiliar with, and they came to our home to do a 'Pool School' He spent about an hour and was very thorough and knowledgeable. I have had several service calls since then for various problems and they have been very prompt, professional and affordable.

They were awesome. We had a lot of stuff done in our pool; a big rock feature, a rock wall, fountain and a spa. They are in the process of finishing up the summer kitchen right now. I got six estimates, they were a little more expensive than the others, but he got the vision of what I wanted and it just turned out pretty good. If there is an issue and I call him, he comes back out. It's not like one of them where their boys just don't call back instead he calls right back, and gets done whatever I ask for. Once when I had these little things to be done, he came out and tweaked them. I just realized I couldn't be happier with him and the job that he did. They don't subcontract a lot of stuff, so most of their guys are inhouse and they do it all themselves which I like, because when I call them it's not like they are waiting on their subcontractors. Overall it was a real good experience. With regard to the price, for the pool it started at about $50000 to $60000 and then we added a big rock feature with the fountain and we put in a Spa, so that did cost a lot more. I have already recommended them to several people. They were excellent.