Consumer Refrigeration & Appliance

Not good at all.

terrible but this was a service appointment made through whirlpool.

well-- not much room under the unit, but Benji managed to do the repair & get the water & ice working again

We had consumer refrigeration attempt to fix our slightly over 1 year old French door whirlpool fridge.. The service was arranged through the Lowes as part of our extended service contract.. After three attempts of them trying to fix our ice maker we've thrown in the towel with them and will contract with our own repair company seeking reimbursement from lowes. Repair round 1, appointment was 2-5, guy came after 5-looked at our ice maker for all of 2 minutes messed with the filter, etc. and said he'd call in 2 hours to see if it was making ice.. Surprise it was not making ice and we had to call him.. He said he'd get a part ordered.. Part came in the following week, guy showed up and they ordered the wrong part! I escalated the situation with consumer refrigeration and Lowes, the correct (what he thought anyway) part was ordered and expedited. He came installed the part and guess what our fridge is STILL NOT MAKING ICE!! I've had it with consumer refrigeration and with Lowes' lack of support.. Updated, horrible, horrible horrible.. 6 repair visits and my fridge still does not work. after finally escalating the situation to the executive assistance department via an email to the CEO of Lowes - they are buying out my fridge as part of my service contract.. Never again whirlpool and good riddance consumer refrigeration.. If you live in the Jacksonville / Gainesville areas do NOT buy whirlpool or you will experience the utter frustration, anger and despair of consumer refrigeration..

Took 3 months to get my repair right. Had to get Whirlpool involved so that parts were expedited. Not completely Consumer Refrigerations fault, but they didn't seem to care or be in a rush until Whirlpool was involved. I know warranty work isn't a money maker for them, but future customer satisfaction should be a concern to them.

unknown

Consumer Refrigeration has been here about 3 times to repair my Thermador gas cooktop. The times they actually showed up, they needed different parts, or more parts or something. Since the last part order they have made three or four appointments and have never shown up during the time given. I cannot take full days off to accommodate their inefficiency. Today was (I think) our fourth attempt. When I scheduled the appointment, I asked for the first appointment of the day, hoping that would negate the excuse that previous appointments took longer than anticipated. NO SHOW! This company needs some serious management makeover!!!

unknown

When our dryer began having a problem making electronic chirping sounds spontaneously, we thought we could live with the problem. We had several workarounds, but finally the only way we could stop what had become incessant beeping was to unplug the 240 volt plug - an unacceptable difficult task. We called Maytag appliances as we had done in the past for problems. We described the problem and they said it was probably the circuit board which would cost between $200-400 to replace PLUS Labor charges. They said that since the dryer was still fairly new, we could save some money and limit the cost by purchasing an insurance policy which would cover the appliance for 365 days including the replacement of the circuit board if that turned out to be the problem. We bought the insurance policy for around $320. Then Maytag set us up with a different appliance repair company than what we had used before. Immediately we went to Angie's List to check out Reviews for Consumer Refrigeration & Appliance Service. We were disappointed to see less than stellar reviews. We called Maytag back to see if we could get another company to repair our appliance - the answer was NO! Then my wife called Consumer Refrigeration and spoke with the scheduler, who assured her that the company had been in business for several decades, was a family run business who had hundreds of satisfied customers who wrote thank you notes which were all over their bulletin board, etc. Scheduler said that the two reviews with an F grade were unreasonable customers with drastically unreasonable expectations. Details were given, and I thought, "Right - the ME FIRST type of person whom we have all seen in action." Sceptically, she booked the appointment. Little Tony (LT) was the first service person to visit. He quickly pulled the panels and control unit and showed me that it was not bug's nest or spider web which had shorted the circuit board, in fact the board looked brand new, including the capacitors. Little Tony also showed me worn out and broken parts which were making squeaking noises that we had lived with for years. He made a list of repair parts and said that we would receive a call when they came in, UNLESS the insurance company decided to buy out our insurance policy rather than repairing the dryer, in which case the next call would be from the insurance company. Little Tony's explanations were excellent and he left us having a clear understanding of the next step(s). In a few days, the scheduler called with the word that our parts had arrived (hooray - no call from the insurance company!) and scheduled an appointment. Scotty was the second repair person to visit. He had a box with all the parts in it and our name and address on the outside. He spread out materials to protect the floor and nearby appliances, as had LT on the previous visit. Quickly he disassembled the dryer and set about replacing parts. I had a couple of questions which Scotty was very patient to answer, even though we all know that in the service business TIME IS MONEY! At the end of the job, Scotty reviewed what he had done along with the 30 day warranty on labor from his shop and the remainder of the year warranty which would kick-in after the initial 30 day warranty period expired. Scotty cleaned up behind the dryer, as well as inside the dryer using our vacuum cleaner. He was neat, quick and efficient without seeming hurried. Based on our experiences with two representatives from Consumer Refrigeration and Appliance, I recommend them highly. My dad was an HVAC repairman/contractor for 40 years, and it is difficult dealing with consumers day after day when you are often delivering bad news regarding repair of equipment that we all hope will last forever. Overall, each person we spoke with and/or met in person was extremely caring and professional. They did what they said they were going to do, when they had promised to do it. Everyone cared greatly about the job they were doing, their customers, and the reputation that their company had. We will absolutely call Consumer Refrigeration and Appliance when we need appliance repair in the future, and would recommend them to anyone.

I scheduled the repair through the Maytag site and received a confirmation for today, 7/15 between 6am-2pm and that the technician would call ahead. I still have the email to prove it. This morning, I called to confirm because I had a 10am meeting and they let me know the technician would be coming around 3:30pm. Outside the initial window but I appreciated the heads up. I had a 4pm meeting so I confirmed that they call when he was on his way. JackI received a message at 4pm stating that the technician came to my house and there was no one there so he left. I promptly called back and asked why no one called me. The lady was extremely rude and said she had no idea why Maytag would have given me that window and then actually swore that she, nor anyone in their office had promised a call ahead. She said she could reschedule but it and quot;might be a while because they were pretty backed upand quot;. Ah yes, probably because you waste your time driving to people's houses and not giving them a heads up that you are coming. It's not that hard people.

unknown

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In late August I called about my dishwasher because the on-off button was not working and about my wall oven because it would heat up but then the temp would not hold, it would gradually drift lower. The repairs were just completed in late October, part of the delay was due to ordering the wrong parts. They required 4 home visits, plus 2 appointments that the technician failed to keep. The cost was over $1200; I had to call twice to get a statement and then an explanation of items that were left off the statement. On the positive side, the technicians and office staff were friendly and polite, and the finished work was done correctly. I would not use them again however because of the 2 month delay in getting repairs and having to schedule 6 separate home appointments.

Wonderful experience, and glad I decided to "shop local!"

They do an excellent job and they are very pleasant and easy to work with. I will continue to use this provider again in the future.

When the technician arrived to our home to complete the service work, we asked him if he had all of his tools and equipment to complete the repair work and he said he did, we also asked did he need any blankets or padding to slide the freezer away from the wall and he said no, we said go ahead and get started and he did and we went back to doing what we we're doing inside the home. We we're checking on him regularly to see if he was having any problems and he appeared to be coming right along, when he was done with the repair he slid the freezer back against the wall and i noticed he had no padding or sliders on the floor to prevent damage and there was a big gouge tear, scuffs, with long scratches in our vinyl flooring at which time i stopped the technician and pointed out the damage. He said he would take pictures of the damage and show them to his boss, but later after cleaning and picking up his tools before leaving he told me his camera phone was not working, and i told him i would call the damage report in to his office which i did the a few days later. I spoke to the secretary by the name of Amanda on 3-12-2012 and she told me the manager was not there and would call me back later, a few days went buy and i had not heard anything back from the manager and called again on 3-15-2012 and the secretary Amanda told me that the manager was waiting to talk to the technician about the damage an i was again told that he would call me back later. no return call was received. I spoke to the secretary Amanda on 3-23-2012 and she acted surprised by the fact that there was no communication between me and the manager which by the way i still do not know the mans name, she told me he was out of town till monday and she would be sure to give him the message that i called, I told Amanda that if the manager did not call me back by tuesday that i would file complaints with the appropriate agencies. I also instructed Amanda that if we had stepped out for any reason that he should leave his cell phone number and someone would call him back shortly, because she kept telling me he was never there, but we never received any phone call from the manager, so here i am. It's obvious what is going on here it's the old run around hoping with time the customer will just forget or give up. What really surprised me about this whole deal was these people we're referred to me by the Frigidaire Corporation warranty division.

Overall, all my experiences and interactions have been flawless and have worked out well.

The first time we had the dishwasher repaired we had another company out (I will file a full report on All Appliance service later today) who was to the house twice and couldn't fix it. The man Consumer sent fixed it right away. The second time worried us a little though because the man thought our electrical circuit didn't work because his meter was broke and showed no electricity. We might have called an electrician unnecessarily if my husband didn't have him test a receptacle we know works and offer him our meter to finish the job. He did work with my husband and the job was done.

Brought my microwave oven to them in the first week of July 2008 for repair and paid $60 up front for it to be looked at, which is normal. I didn't hear anything for a couple weeks. Called and was told that they hadn't even looked at it yet because they didn't have anyone available, technicians were all working on the road servicing large appliance. Didn't hear anything for another couple of weeks so called again and they had misplaced my paperwork. The next time it was the story about nobody available to look at it. This went on. Finally they called and told me they couldn't find anything wrong with it. I just went back and picked it up the last week of September. They had the microwave for 2 months only to tell me they couldn't find anything wrong with it. I had to keep calling them for information, they didn't have the courtesy to call me and I waited 2 months to find out they couldn't find anything wrong.