Comcast Jacksonville

I'M USING ALL CAPS BECAUSE I AM YELLING. COMCAST, FROM START TO FINISH, IS THE WORST SERVICE EXPERIENCE I'VE EVER HAD. TERRIBLE. WORST THAN TERRIBLE. I WOULD HAVE USED AT&T BUT THEY ARE EVEN WORSE AND THEY SUPPORT THE SLAUGHTER OF DOLPHINS IN JAPAN. SO HERE IN JAX THOSE ARE THE 2 MAIN CHOICES. ALL I CAN TELL YOU IS IF YOU CHOOSE TO GO WITH COMCAST MAKE SURE YOUR XANAX PRESCRIPTION IS UP TO DATE BECAUSE YOU'RE GONNA NEED IT. AGAIN, THE ABSOLUTE WORSE EXPERIENCE OF MY LIFE.

The service has been pretty mediocre. I have had them come out and fix my cable box several times. I am not entirely happy with the service and the company.

I would not do business with Comcast or Infinity again even if they were the only provider on the planet. This is a letter I wrote to Comcast in August of 2008: During the process of my move from Chesapeake, VA, to Jacksonville, FL, I called Comcast on 5/29/08 to arrange for installation of cable and internet service. Comcast scheduled an appointment for installation from 4:00 to 6:00 PM on Saturday, May 31, approximately 48 hours later and on a weekend. This installation was to consist of two (2) cable TV boxes and one (1) internet modem. The installation was performed at that time by a gentleman named Alfonso?the primary installer, I assume?and another gentleman who showed up to help him. I did not notice at the time that, although they installed two cables for TV, they only left one cable TV box. On Monday, 6/2/08, the internet service was not working. I waited a few hours to see if the problem was resolved, and, when I finally called I got the recording that stated that Comcast was having technical difficulties but was working on it. I believe it was finally fixed by late that evening. On Wednesday, 6/4/08, in the early afternoon, the internet service stopped working again. I waited awhile, to see if it was a Comcast problem that would be fixed, and finally called at 7:55 PM to report the problem. This call lasted 29:28 because I had to wait so long to speak to a Customer Service representative. The representative told me that the soonest she could schedule an appointment would be the following Monday, 6/9?FIVE DAYS LATER. I find it significant that Comcast can respond in two days for new business, but it takes five days to schedule a repair. This is exactly backwards from the way it should be, and shows an appalling lack of customer focus. I tried to explain to the representative that I was a new customer who needed good service, and that I needed to return to Virginia on Friday or Saturday to move the rest of my belongings, but she was strictly by-the-book and by-the-numbers and would not make any attempt to improve the date of the appointment. On Thursday, 6/5/08, I realized that I had only one cable TV box instead of two. At 10:58 AM I called to request another box. The representative I spoke to suggested that, since there was already an appointment for the following Monday, she would just add delivery of the additional box to this work order, if that was OK with me. I told her this was OK, except that I really needed an earlier appointment due to my need to return to Virginia over the weekend. This lady was much more helpful than the previous contact. She investigated and found that she could move the appointment to Sunday, 6/7. She also told me that she could enter a ?quota request? (I believe that is what she called it) to see if it could be moved up even further, and promised to call me back if anything happened. About an hour later she called back to tell me that she was able to re-schedule the appointment to the next day, Friday, 6/6, from 10AM to Noon. On Friday, 6/6/08, I went out early to run an errand, but I made sure to return home by 9AM in case the Comcast technician showed up early. When no one had shown up by 12:29PM, I called Comcast customer service. I was assured that the technician was still on his way, but he was running late, and would fix my internet problem and deliver a cable box. When he still had not arrived by 4:55PM, I called again. This call took 22:25 due to waiting for a customer service rep. Once again I was assured that he was still coming but was running late. I asked this representative to verify that the technician would be looking into my internet problem and delivering another cable box. He said he would have to check with Dispatch and call me back. At 5:41PM he called back to verify that both items were on the work order. Still Friday, 6/6--At approximately 7:00PM, the Comcast technician, Alfonso again, showed up at my front door with a cable box and asked something nearly unintelligible but it sounded like ?did you call saying you were supposed to get another cable box?? The only thing I am sure of is ?cable box,? even though I asked him to repeat it. Anyway, I said ?yes,? and he proceeded to hook up the second box. He was obviously annoyed at having to make this service call so late on a Friday afternoon. When he was finished with the hook-up he started to leave and I said ?Hold on?what about fixing the internet service?? Alfonso said, ?I don?t know nuthin? ?bout no internet problem,? and I told him that was the original work order item, and he stated that he was only given the cable box and told to deliver it. I said something like, ?as long as you are here, shouldn?t you look at it for me?? and he said he did not have to do anything else and he was going home. I told him that I would be calling customer service immediately and he could expect that his next visit would be to pick up all of the Comcast equipment. He shrugged and mumbled something and walked out the door. Unbelievable! No customer focus from this guy at all! He was here! He was in my house! Why not check it out?!! Still Friday, 6/6?at 7:09PM I placed yet another call to Comcast customer service, and I told the representative the whole sorry story to date. The gentleman with whom I spoke was another by-the-book-by-the-numbers type, and he insisted that there was nothing he could do until Monday. (I knew this was not true, as I previously had an appointment schedule for Sunday.) I told him that I knew that if my business was important enough, Comcast could do better?I see Comcast trucks on the road 24 hours a day, seven days a week. I told him that I wanted Comcast out here tonight, or they would lose my business. He still would not do anything, so I asked to speak to a supervisor. He said that no supervisor was available, but he could have one call me. A supervisor called me back at 7:14PM, and I told him everything that I had just related to the customer service person. He also said there was nothing he could promise before Monday. I asked him what time the technicians started work on Saturday, and he said 8:00AM. I explained to him that I was leaving early on Saturday for Virginia, but, if he could have someone here at 8:00AM on Saturday, 6/7, they had a chance of keeping my business. He said that all he could do was send an e-mail to Dispatch and make a request, so I re-emphasized that it had to be 8:00AM on Saturday or I would be gone. Saturday, 6/7/08?I completed my preparations for departure, and, since no one had shown up from Comcast, I left at 9:00AM for Virginia. At 5:10PM that afternoon I received a call on my cell phone from ?Larry the cable guy? (no kidding?his name was actually Larry). He said that he was at my house and wanted to know where I was, as he was there to fix my internet problem. He said that he had an appointment for 4-6 PM. I just laughed and told him that I was about 30 miles north of Rocky Mount, North Carolina, and that he was way too late. I told him that I was aware it was not his fault, and I told him the whole story. He said, ?OK, I will tell them.? If he did, no one cared enough to contact me again. I returned to Florida in early July, and shortly thereafter I called Comcast to cancel my service. I spoke to a very nice and knowledgeable lady named Ginger (ext 41179) and, of course, gave her my reasons for cancelling. She said that she wished she had taken my earlier calls, because she felt she could have done a better job for me. She gave me her extension number and said to call her in the future if I needed help. She suggested we schedule an appointment for Comcast to pick up the equipment, and we decided on the morning of July 18th. On July 10th, I received a call from someone with ACS (I don?t know who they are, but I assumed they were contracted for this type of work) to make an appointment for the following day, July 11th, to pick up the equipment. No one showed up on the 11th or the 18th to pick it up. A Comcast representative finally showed up on 7/31/08, but I did not get his name. The receipt says ?Received by 2800-17.? Today, 8/30/08?I received a call from a company named CCS for the purpose of ?collecting a debt? for AT&T. I did not realize that there was a connection between Comcast and AT&T, but this gentleman informed me that the outstanding balance was $27.54, and, after discussion, he said he would send me a form to dispute the claim. And dispute I will. I realized it was time to put all of this down on paper. The case number is 07021224943 if you would care to save everyone a lot of trouble. Now, put yourself in my shoes. I was a Comcast customer for five weeks, give or take a day or three. My internet service worked for less than three days, and my cable service was incomplete, at best. I paid the first month?s bill and installation charges with no question, even though I received it after all of the events of the first week. Do you really think I owe Comcast another penny?