Technician did not confirm appointment as discussed, then showed up and attempted repair without the homeowner being home. Technician left the system shut down with a cardboard note on the electrical shutoff saying he'd be back the next day. A week later they never showed. When I did get them back out, the technician could not install the pump because it was the wrong size; however, in attempting to work on the system another pump failed (technician and owner refuse to take any accountability even thought several main power feeds were loose and improperly connected which would have caused an excessive AMP draw on the system) furthermore the system had been shut down for over a week, so prime was lost in all pumps. The technician on-site was unable to troubleshoot the failed pump nor would the technician re-prime the system to get it up and running on the other pumps. In calling the owner, Tim. I found that he was completely unaccountable for his technicians lack of knowledge and professionalism much less would he support in any way getting the additional pump replaced that failed during his technician's attempt to install a wrong size pump. Tim also implied that the home owner did not have any technician experience and should not question his team's workmanship. The owner has 20 years of electrical and mechanical experience and was only using the provider because it was a pre-paid service from the previous owner of the home. Tim, the provider continues to fail to return calls, return emails, or even attempt to reschedule the pump installation now that the correct pump is on-site. Nor will he make any attempts to resolve the additional pump problem that was caused during his initial service. In my opinion, this company is incompetent, unreliable, and not professional. I would not recommend them for any type of service
Description of Work: Provider was supposed to come and install a spa pump for a waterfall feature.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
Tom W.
07/2016
2.0
pool cleaners
+ -1 more
Technician did not confirm appointment as discussed, then showed up and attempted repair without the homeowner being home. Technician left the system shut down with a cardboard note on the electrical shutoff saying he'd be back the next day. A week later they never showed. When I did get them back out, the technician could not install the pump because it was the wrong size; however, in attempting to work on the system another pump failed (technician and owner refuse to take any accountability even thought several main power feeds were loose and improperly connected which would have caused an excessive AMP draw on the system) furthermore the system had been shut down for over a week, so prime was lost in all pumps. The technician on-site was unable to troubleshoot the failed pump nor would the technician re-prime the system to get it up and running on the other pumps. In calling the owner, Tim. I found that he was completely unaccountable for his technicians lack of knowledge and professionalism much less would he support in any way getting the additional pump replaced that failed during his technician's attempt to install a wrong size pump. Tim also implied that the home owner did not have any technician experience and should not question his team's workmanship. The owner has 20 years of electrical and mechanical experience and was only using the provider because it was a pre-paid service from the previous owner of the home. Tim, the provider continues to fail to return calls, return emails, or even attempt to reschedule the pump installation now that the correct pump is on-site. Nor will he make any attempts to resolve the additional pump problem that was caused during his initial service. In my opinion, this company is incompetent, unreliable, and not professional. I would not recommend them for any type of service.
Description of Work: Provider was supposed to come and install a spa pump for a waterfall feature.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$200
David B.
08/2015
5.0
pool cleaners
+ -1 more
I've really enjoyed working with Tim and Hannah for the past 18 months. They've been very responsive and assistive when I had problems and have been quick with reasonable and accurate resolution.
Description of Work: Full pool service, cleaning & chemicals, and repairs. Not pushy trying to sell anything that isn't needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Cheri B.
09/2013
5.0
pool cleaners
+ -1 more
CleanSafe Pools has been maintaining my pool for the past 2 1/2 years. They have also installed lights in my pool. They are always professional and courteous. They always do a wonderful job. The pool is always left sparkeling and the surrounding area clear of debris. We have never had any issues. I wouldn't use anyone else.
Description of Work: Pool maintenance and light installations
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Lara Y.
08/2013
5.0
property management
+ -1 more
He is responsive and does a great job!
Description of Work: Tim has inspected pools on properties that we list and sell.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Rebecca J.
06/2012
1.0
pool cleaners, property management
+ 0 more
Poor quality. I employed Cleansafe for over 3 months. during this time several things happen. Things like lost keys, dead FROGS from the skimmer left on the deck baking in the sun, and service time of after 6:00pm due to delays. However, all that aside, the biggest issue was the lingering dirt in the pool even on the day of of service. Servicer/ owner was nice enough but seemed in way over his head. The experience was a hassle I paid for.
Description of Work: weekly pool cleaning
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$135
Response from CleanSafe Pools, LLC
Poor Service visits were due to a recently hired employee that was fired upon the aforementioned issues being brought to the company owners attention. All Complaints were responded to immediately by the owner personally and problems not only corrected but service fees refunded. Service was canceled after customer did not want to continue service at a higher price to include the necessary service to remove the lingering fine sand that was trapped in the pool from previous condition of pool.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Property Management,
Outdoor Kitchens,
Pool Sales Construction and Installation,
Pressure Washing,
Screen repair,
Plaster
FAQ
CleanSafe Pools, LLC is currently rated 3.2 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
CleanSafe Pools, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa