CleanSafe Pools, LLC

Technician did not confirm appointment as discussed, then showed up and attempted repair without the homeowner being home. Technician left the system shut down with a cardboard note on the electrical shutoff saying he'd be back the next day. A week later they never showed. When I did get them back out, the technician could not install the pump because it was the wrong size; however, in attempting to work on the system another pump failed (technician and owner refuse to take any accountability even thought several main power feeds were loose and improperly connected which would have caused an excessive AMP draw on the system) furthermore the system had been shut down for over a week, so prime was lost in all pumps. The technician on-site was unable to troubleshoot the failed pump nor would the technician re-prime the system to get it up and running on the other pumps. In calling the owner, Tim. I found that he was completely unaccountable for his technicians lack of knowledge and professionalism much less would he support in any way getting the additional pump replaced that failed during his technician's attempt to install a wrong size pump. Tim also implied that the home owner did not have any technician experience and should not question his team's workmanship. The owner has 20 years of electrical and mechanical experience and was only using the provider because it was a pre-paid service from the previous owner of the home. Tim, the provider continues to fail to return calls, return emails, or even attempt to reschedule the pump installation now that the correct pump is on-site. Nor will he make any attempts to resolve the additional pump problem that was caused during his initial service. In my opinion, this company is incompetent, unreliable, and not professional. I would not recommend them for any type of service

Technician did not confirm appointment as discussed, then showed up and attempted repair without the homeowner being home. Technician left the system shut down with a cardboard note on the electrical shutoff saying he'd be back the next day. A week later they never showed. When I did get them back out, the technician could not install the pump because it was the wrong size; however, in attempting to work on the system another pump failed (technician and owner refuse to take any accountability even thought several main power feeds were loose and improperly connected which would have caused an excessive AMP draw on the system) furthermore the system had been shut down for over a week, so prime was lost in all pumps. The technician on-site was unable to troubleshoot the failed pump nor would the technician re-prime the system to get it up and running on the other pumps. In calling the owner, Tim. I found that he was completely unaccountable for his technicians lack of knowledge and professionalism much less would he support in any way getting the additional pump replaced that failed during his technician's attempt to install a wrong size pump. Tim also implied that the home owner did not have any technician experience and should not question his team's workmanship. The owner has 20 years of electrical and mechanical experience and was only using the provider because it was a pre-paid service from the previous owner of the home. Tim, the provider continues to fail to return calls, return emails, or even attempt to reschedule the pump installation now that the correct pump is on-site. Nor will he make any attempts to resolve the additional pump problem that was caused during his initial service. In my opinion, this company is incompetent, unreliable, and not professional. I would not recommend them for any type of service.

I've really enjoyed working with Tim and Hannah for the past 18 months. They've been very responsive and assistive when I had problems and have been quick with reasonable and accurate resolution.

CleanSafe Pools has been maintaining my pool for the past 2 1/2 years. They have also installed lights in my pool. They are always professional and courteous. They always do a wonderful job. The pool is always left sparkeling and the surrounding area clear of debris. We have never had any issues. I wouldn't use anyone else.

He is responsive and does a great job!

Poor quality. I employed Cleansafe for over 3 months. during this time several things happen. Things like lost keys, dead FROGS from the skimmer left on the deck baking in the sun, and service time of after 6:00pm due to delays. However, all that aside, the biggest issue was the lingering dirt in the pool even on the day of of service. Servicer/ owner was nice enough but seemed in way over his head. The experience was a hassle I paid for.