Cleaning

The cleaning lady showed up and asked what she was supposed to do, as the owner of the company, Mia, who booked the appointment didn't explain. I told her I wanted a deep cleaning of everything - inside appliances, outside appliances, floors, base boards, bathrooms, closets, inside cabinets and drawers, shelves, etc. I was told that they would send two people for a 2,000 sq ft home and it would take four to five hours. They only sent one person, who stated she didn't even work for the company but was just doing the owner a favor, and she was done after two hours. I looked around the home and it was filthy. The cabinets were filled with dust, the fridge had food caked on to the drawers, the stovetop was covered in cooked on food, she did not clean the appliances, etc. The only thing she did was mop the floors and wipe down the bathroom. The house was still disgusting. I called the owner and complained. She said she would send the same person back to clean what I was unhappy with. I asked for a different person since the first person was incompetent. She said she would only send back the same person. I declined since I didn't want the same person back. I asked her to have the home I was moving out of cleaned and she said I could pay half the price of that cleaning. I explained that I didn't get what I paid for on the first home and should not have to pay again. In addition, she was going to send the same person. I am very unhappy - I paid for a service I did not get, at all. I could have wiped down my floors and bathroom for free instead of paying.