Chem-Dry of Jacksonville

unknown

.Reese did an excellent job. The rugs were very clean when he finished and they dried quickly.

This is the second time I've used them and I'll use them again.

1st up - the estimate: Made the appointment for about a week later; Morning of appointment, received a call saying he was on his way - no stupid questions about how to get to my house. Reese arrived on time, looked and acted professionally, didn't smell like cigarette smoke or sport a mullet or similar hairstyle from the previous century. Made estimates based on 3 levels of service and answered all my hyper-neurotic questions. Explained that the one rug that was on a wood floor would need to go to their offices for cleaning because of the pet urine chemicals - all cost for transporting and returning it were included. The Cleaning: After the estimate, we set the cleaning time for about a week later and just like the morning of the estimate, Reese called the morning of service and said they were on the way. They showed at the designated time. This business is a family gig, and I'd been dealing with Reese -the son- . For the cleaning, along with Reese -the son, comes Reese -the dad- to assist, who was equally professional and smoke/mullet free. They went about the cleaning and were done in a few hours - the pet urine treatment takes some time relative to the rest. They either moved the furniture or put plastic protection below the heavy stuff. The one rug was rolled and taken and was returned a week later just as promised. On the return, they did a couple of touch-ups. We are very happy with the result - it's now been two months and have had no 'dirt has come back' issues. The one high traffic carpet area can get a basic cleaning for ~$85. We are going to do that on a regular basis. These guys were great ..... we will use them, Chem Dry OF JACKSONVILLE, again.