big city irrigation

Requested estimate to extend irrigation system. Received online quote, but wanted someone to actually come out and explain options. Was told that there were no openings in schedule, that they were six to eight weeks out. Did NOT offer to give next available date. I would never accept a quote without having the details of the work to be done explained. I can understand the busy season, but not the unwillingness to set up an appointment for an estimate.

It was a nightmare from the beginning. Tech was late on the first visit and he did replace the well pump. He did not run the system to see if it was operating properly. That night the system flooded and I had to go out and unplug system. I called the next day and they sent the same technician out. He said I needed to replace all 4 valves. He did and that visit he ran the system and advised he replaced a couple of sprinkler heads. The next day the system did not automatically come on. I called again and same technician came out and said there was nothing wrong. I was offered a refund of $374.00 that I paid for and accepted. Next day I manually turned on the system and the zones were messed up. I called again and asked for another technician to be sent and was refused. They then offered to refund the original $790.00, which I did not accept as I didn’t think it was fair to get a free new system. The technician came and just changed dial to automatic and left. I now have messed up zones, system will not come on automatically and only one sprinkler head in the backyard works. They all worked before. I am 72 years old and should not have to put up with this. I will have to hire another company to get system running.

I called several irrigation companies who were not very responsive, which is surprising considering they are essentially turning down income. A family member told me of Big City Irrigation. I called Big City Irrigation, and was able to secure a convenient and quick appointment date/time. They were very professional from the first phone call. The technician, Brian, was extremely professional and courteous. Our system has old wiring, but he was able to locate the problem and make the necessary repairs in a reasonable amount of time. If you have any irrigation related issues, Big City Irrigation is the company to go with hands down.

We were very pleased with Brian who was the technician sent out to address our problems. He was very efficient, courteous and knowledgeable.