Benton Integrity Roofing Systems

Matthew Rogero, Project Manager, was thorough and professional to the max. The crew that came out to actually do the roofing were polite, efficient, and cleaned up well afterwards. It all went exactly as Matt had described. So glad to have this done well!

It went fast and very smoothly. Enjoyed working with them and the project manager. He’s no longer there but he was the reason I selected Benton due to how nice he was and detailed in explaining the process

So unfortunately I had mixed results with Benton Roofing recently. About two months ago they put a new roof on my home. The salesman Mike was very nice and professional and the rest of their staff was the same. Our issues arose when they arrived to install the roof. About an hour into the install I noticed that they had new roofing vents in my driveway that I did not order. I inquired about this and was told they were adding these additional, incorrect style vents to my roof, which was not what I agreed to or paid for. I told the crew supervisor who had to call the salesman to verify I was correct. The salesman arrived on site awhile later and confirmed that they were supposed to cover all existing vents and not add these new ones. If I would not have caught this myself they would have installed large vents that were not supposed to be cut into my roof and would have had to correct later. Which would have been a real pain and extremely inconvenient for me and my family. After the new roof was installed I noticed that there were two corners of my roof where the shingles were cut crooked, layered too thickly and were separating. I contacted the salesman, Mike who came back out to my home a few days later to inspect it. He told me that he would have his team come back out to fix the shingles. Well, I waited about a week and did not hear anything so I contacted Mike again. He told me that he would follow up with his team and get back to me. Long story short I did not hear anything for several weeks so I began calling their main office to inquire why I had not been contacted. The office staff were friendly and they told me they would contact their roof repair team and have them come out. I did not hear back for several days so I called them again. During this call they scheduled a specific appointment for the repair team to come out. As the date approached I received a call to reschedule the repair date. I agreed and when the new date and time arrived the guy did not show up. So I called the office again who told me the guy was running late and would be at my home in an hour. If he was going to be late they should have called to let me know this. An hour and a half later he arrived and was apologetic but I could tell that he had forgotten about the appointment and would not have come to my house that day if I would not have called. The roof Benton Roofing installed looks good overall but we had issues along the way that made working with them very frustrating. Once the roof was installed and paid for it was very difficult for me to get them to follow through on making what amounted to being simple repairs (took two months). There was also a consistent lack of communication amongst their team members that caused me, the customer, to have to repeatedly follow up tp get them to honor their commitments. and it should not be that way.

Everyone at Benton Integrity was professional from day one. We have a large roof, so I got 3 estimates, and they were all close. Benton came well-recommended so we went with them, and I’m glad we did. Before we signed a contract, John sat down with us and pointed out everything we should know, and even checked the attics to assure there were no obstructions. They knew we were in a rush, and promised to try to get us in before the estimated start date. It turned out they got to us 2 weeks ahead of time. I can’t say enough about the crew who did the roofing. They were prompt, meticulous and efficient. They worked incredibly hard. They cleaned up debris throughout. When they encountered a concern, they took photos or showed it to me, as opposed to just telling me about it. After completion, the supervisor inspected the whole site to assure there were no loose ends. The roof is beautiful. The back office came through too, pushing hard to assure the dumpster was removed in time for an event we had planned. Customer service is obviously a priority for everyone there. I will definitely use Benton Integrity again.

Great They were especially careful with our driveway. We were concerned that it would crack. They used a smaller lighter truck on the driveway that worked fine.The crew was extremely polite and efficient.

I contracted Benton to replace my roof. My rep Kirk seemed nice and we managed to get through all the documents and down payment and scheduling with no issues. They called the week prior and said they would be out 7/3/2017 to complete the roof and it would take one day. The workers arrived promptly and as soon as we had all of our cars out of the way they began to work. It was loud but I was off for the holiday so I stayed home and completed a lot of food prep etc for a party we were attending the next day. The roof noise seemed to stop around 2:00 but we could hear them still outside. We had to run to the store a little closer to 3 and we came out of the house and no one was there. they had cleaned up their materials and there was a large trailer parked in the driveway. We have plenty of parking so I didn't think much of it or the fact that no one rang the doorbell or said anything or asked any questions before they left. The next day we were getting ready to start packing the car for the party and we realized the trailer was parked less than a foot away from the garage. There was no way for me to open the garage door. The door has a huge padlock on it and is not a rolling door so anyone looking at it would know you would need some room to open the door. My driver way is long and wide and can accommodate several vehicles so there was no need whatsoever to park the trailer this close. When I texted my rep to have them at least come pull the trailer away from the garage he said that it wasn't even Benton's trailer its the trailer of a subcontractor they use. Is that any sort of reply? I hired Benton, what they do from there is still their responsibility. We use third parties where I work and I am for sure responsible for whatever the company I have hired does. He then explained he was out of town and couldn't do anything and the man from the other company he was calling never answered. So finally, two hours late for the party, and with none of the $400 worth of supplies we had purchased months in advance (huge pool floats, an umbrella, a tailgate tent and a compressor) we went to the party. People where disappointed to say the least. And I now have all these things I couldn't use that day and I am unable to return because of the date they were purchased. When I mentioned all of this to my rep he said you knew there would be a trailer on property. I said yes, I just didn't know you all would park it against my garage. That part was never discussed. He never replied after that. I then contacted the company in writing via their web site to complain about the issue and see what could be done. No one ever replied to my email or called me. We are now over a week out from the work being performed and no one from Benton has even contacted me to resolve this and collect the final payment - which is also impeding my reduced home owners insurance rate - one of the main reasons I had the roof replaced. I can't express how disappointed I am. To try and resolve the problem they offered me $400 - and to give them all the huge pool floats etc and a receipt. So instead of trying to make up for my 4th of July they ruined they just want my pool floats. Awesome! After all of the owner of the company basically called me until I would speak with him and not only made things right but gave me dinner at the Chart House. I have changed my review to 5 stars.

It went smoothly. They completed quality work.

We are very satisfied with the service we received. Kirk came out to give us an estimate for a new roof; he was very knowledgeable and provided the estimate in a timely manner. Christina in the office was in contact with us throughout the installation. Alton and his crew installed our new roof; they worked hard, and the new roof looks nice.

Went very well after a few delays because of the storms last week. In the beginning Kirk their salesman was extremely helpful, He even gave us addresses of homes so we could see the actual colors in person. Their entire crew was efficient and polite.. The foreman Jessie was extremely nice.

Called during the week of February 27 and scheduled appointment for march 6. Left work early on March 6 to be at estimate at 3pm, no one showed called and left message after 6 pm inquiring as to what happened and no one answered so I left message. Never received any call back. Called back and spoke to someone who said sorry I will make sure we call you back, never received a call. now it is March 14 and I contacted them this morning, they said we will call you back, still no estimate or call. IF THEY CANNOT EVEN GET AN ESTIMATE CORRECT WHAT DOES THAT SAY ABOUT THE JOB THEY DO. LOOK ELSEWHERE ALOT OF ROOFERS IN JAX THAT WANT WORK.

Late last year we noticed the roof was leaking near our fireplace. I called the roofer and they came out to inspect the leak. Later they told us it would cost $1500 to repair the roof. I asked about our warranty and they said we didn't have a warranty because we didn't replace the flashing around the chimney. I don't recall them telling me that when I received their estimate. I was living in Kentucky at the time. Now I'll have to use a different roofer to take care of the problem.

I thought they were named ?Integrity? correctly until they refused to honor their warranty. Their technician confirmed the roof was installed incorrectly and said it would be repaired under warranty since it was under 4 years since the install date. His assessment was that they did not install ?dead pan? material under the shingles at a flatter spot, and it leaks. (Three other companies agreed this was the problem.) This has caused major structural damage to our home as it has leaked undetected for that length of time. Their support staff scheduled a repair date right away. But, they called the day before the work was to be completed and cancelled the repair due to a paperwork technicality (we did not sign a transfer of warranty, required since the home seller contracted the work on condition of the home sale to us), and due to the sealant along a valley applied by a different company which they say voids the warranty. This is a 50 year roof which would not have needed sealant if it was installed correctly! I told them that I did not accept this conclusion and would seek remediation. Since they will not honor their warranty and their own technician acknowledged the error in installation, I will suppose my next step is to file an official complaint with the State of FL Dept of Business and Professional Regulation and to file a petition in court.

Update - 1 year after initial work was done. The roof is still intact and no problems with the materials or quality of work. As mentioned previously, I managed to pick up some nails in the tires of my riding lawn mower. Since my initial post, I've gotten 2 more nails in my lawn mower tires. One is actually still in the tire as I haven't yet bothered to fix it. Overall experience, even with the nails, I was very pleased with their work.

They were more expensive, but not by a whole lot. They had a sales person that came out to give me quote. They were wonderful and very, very professional. They have three different levels of quality that they can put in a roof, which was interesting to have those options.

They did an excellent job. They all seemed to be competent and knew what they were doing. They came before daylight and worked until dark.

I'll let you know once it's done. I was quite a pest to them, as this is a big project for me. But they were very good and have done 2 neighbors houses in the same street just recently. So I trust them.

They had previously roofed my home in 1998 and did an excellent job. In 2013 I had noticed some issues with the roofing shingles and I contacted them because of the shingle warranty I had. They were very helpful in providing all of the information I needed for my dealings with the manufacturer of the shingle. I was able to get a $6000 dollar credit for material and labor for getting my roof redone. Benton did do the job and as usual they did an outstanding job. Everything was done within 2 days, the employees where very professional. I would highly recommend Benton Roofing.

Even thought Benton Integrity was not the cheapest quote I received, I was impressed with the professionalism of the Project Manager and company from the initial estimate. I had other companies bad mouth other roofers and even the BBB, but B.I never did such things. They stuck to the fact s of my roof and their products and services. They were able to start on my roof earlier than expected. Dumpster was delivered on time, the materials were delivered on time, but weather prevented them from starting when they were supposed to, but once the work started they were able to complete in a day and a half and my roof looks fantastic!! The project manager was even willing to explain some of the not-so good details of a re-roof, such as nails that can be missed by the magnet clean up and some debris that could fall in to the attic so I would not be taken by surprise after the project was complete, and I really appreciated that. I will recommend Benton Integrity to anyone that will listen.

Benton Integrity Roofing Systems performed the job in a quick and efficient manner. They did a really good clean up afterwards, the roof looks good, and it doesn't leak. They are responsive and stand behind their product. The quality product and the way they did the job warranted the price. The sales guy met us after hours.

They were prompt, professional, and did a great job. The only thing they did not do was paint the replaced siding which I do not remember being communicated, but they were very effecient and professional. I would highly recommend using them. I worked with Wayne, and he did a wonderful job with staying in contact from the estimate to the completed job. They only required 20% down, and they did not have me pay the balance until the inspection was complete.

Good and bad. Had some challenges with clean up and a refund that was due. But in the end, they came through.

They weren't the lowest bid but they were more professional than the others. They were here when they said they would be here, They did the work to our satisfaction. They cleaned up their mess. We did not have to pay them anything until they completed the job. We would definitely use them again and recommend them to others.

They no-showed when they were supposed to do the estimate, finally showed two days late after I called them, then no-showed to do the work. They are being extremely unreliable.

Well, I finally got my roof fixed by All Seasons Roofing. Took about 4 days from first phone call to last nail driven. I'll let you know more after a heavy rain.

This was a professional team from the estimate to the finished product. They have their own roofers and are bonded and insured. They brought out a disposal unit and arrived as stated on the contract the next day. In two days the project was completed, the area thoroughly cleaned up and a high power magnet used around the house to pick up any nails. There was no damage, everything was perfect. I might add that when we sold our house, the roof was a big selling feature. We are in another home now and we will be using them to reroof this house soon.