B&N APPLIANCE REPAIR

N/A - summarized above.

He was really good. He was an honest guy. He had to get the part to fix my fridge, but he got it right away and he knew what he was doing. He wasn’t out to charge me too much. I felt that it was a fair price, but I don't know what to compare it to as I haven't had any services like this done in the past.

Bob was punctual and professional from the start. I called B&N on a Friday afternoon, and they were able to work me in for that Monday morning. I had to reschedule at the last minute on Monday due to an unforeseen medical appointment. Nancy was very courteous and understanding, and we got on the calendar for the next day. Bob quickly diagnosed the problem and ordered the part at his first visit. He called a couple days later to let me know the part was in and came that day to install it. I don't know how much this service typically costs, but I thought his pricing appropriate for the part and two service calls. I'd use B&N again.

Technicial did a great job. I just thought that the cost was a little high. I don't know what they had to pay for the part.

, The company tech was on time. He quickly discovered my appliances problem and had the parts to fix it then and there. He also suggested replacing a part and where I could obtain it for a lower price than he could offer me. He took only 30 minutes to repair my appliance. I am very pleased with the overall service and professionalism.

I called B&N after searching for appliance repair companies on Angie's List. B&N was my first choice, becasue they had good reviews and ratings. I called and left message and Nancy called my back almost immediately. Bill came out two days later and gave me an estimate (no charge) Discovered that i needed a new small burner on my Kenmore ceramic top stove. Ordered the part and gave me an estimate ($260) He even gave me a quick solution to another part porblem I had with my microwave. Nancy (Office Manager) called me back two days later and scheduled an appointment for the following Wednesday. Bill and Bob came on Wednesday and replaced the burner in about 15 minutes. All is working well. Since I did not get any other estimate, I was a little concerned about the price. $180 for labor and $87 for the burner. That may be the same with others, who knows. It was fixed and they did a great job.

See description of services performed.

Overall, the job was done in a timely manner and the cost was o k.

Great experience. Bob came when he said he would, and called ahead to make sure we were available. He was very professional and had the parts already available. He went right to work and solved the problem. Later, he explained what he did and showed me the old parts. It was a very good experience, especially considering the problems I had trying to get some one out here with another Angie's List provider. I would highly recommend Bob and B&N Appliance repair to my friends.

My Whirlpool fridge stopped cooling. I called them Friday morning at 9am and nobody answered so I left a voice message. I didn't get called back until around 1pm that same day. The soonest they could come was Monday from 10 - 12. I scheduled the appointment. Bob called prior to coming and was on time. The problem was found and repaired in a reasonable amount of time and at a fair price. I told the woman on the phone who scheduled the appointment that I found them Angie's List but the discount of $10 doesn't show on my bill (my wife was the one who paid the bill). Maybe it just wasn't itemized, I'm not sure. Overall it was a good experience.

Our dishwasher stopped working so we decided to do without it for a while. Then the washing machine went - there was no choice but to take action. We called B&N. The repairman came out, looked at the washer and recommended that we bite the bullet and get a new one - while he could repair it, it was not worth the amount that it would cost to fix it. He checked out the dishwasher. It needed a part he had to order. He came back a 2 days later and fixed. He was friendly and professional, did a good job explaining our options. The dishwasher is working like a charm. We followed his recommendation when we picked out the new washer. I would definitely recommend him to my friends.

Excellent is the best way to describe the service we received! Was on time, courteous and performed the repairs in a very timely manner. The price was also very fair. We will definitely be calling them again when we need appliances serviced.

As indicated above, I would use him again and highly recommend.

My washer had begun making a strange noise during the drain/spin cycle. Also, my dryer control knob had not been working on the sensing cycles for months. I called for service about the washer when it stopped completely during the drain/spin cycle. Bob and another "B" - Bill - came out the day after I made my initial call. They were prompt and on time for the appointment. Both were friendly and professional. They checked out my washer and diagnosed the problem as the pump not draining properly. They said that the entire pump would have to be replaced, that they could not get parts only since the manufacturer (Whirlpool) had designed the pump as a unit and it could not be disassembled. Bob called, confirmed that they had a pump in stock and made an appointment to return for the repair. He returned on time and replaced the pump. Also they had checked the dryer control. The cost to replace the control was high and they advised to just continue using the dryer on the manual cycles as I had been doing. They did not push an unnecessary repair/replacement. I was pleased with their courtesy and professionalism. My only concern is with the whole process now of making products with parts that cannot be repaired easily and require that an entire (expensive) part be replaced rather than making possible the correction of one small part of the whole. I guess it could be worse-that the entire appliance be replaced rather than just a part. What happened to recycling?

Mid-load, water began rushing from my front load washer. It was coming from the soap / bleach compartment. My husband couldnt locate the issue and as a mother of 4 active kids I could not imagine being without the ability to do laundry!!! I called B & N and they fit me in right away. The tech was on time and identified the problem after a complete examination. He remedied it quickly and then began a cycle to make sure the problem was completely fixed before leaving. A piece of laundry had become wedged in the drain and was preventing the water from entering the tub thus forcing it out the front panel. He was polite and I will certainly call him again in the future if I have appliance repair issues.

I have use them several times. Bob is prompt, polite, straight forward and hones. He leaves everything as neat as he found it. He did not try to sell me a big repair job. His maintenance fixed the problem, it still works well and I didn't have a big bill.

My only issue is the cost of the repair. My personal opinion is that the price was very high based on researching the price of the replacement gasket through a couple of online companies. I explained to Bob that I am single, recently retired and on a fixed income, I strongly believe repair personnel need to be cognizant of their customers situations and where possible use a little compassion with their pricing. I was married at one time to a carpenter who practiced this pretty regularly.

.I have an Amana refrigerator that was freezing everything in the refrigerator part. B&N came out to look and see what the problem is. They were there on time, professional and found the problem. He explained what was going on and was able to repair it without any problems. He told me to watch the temp in the fridge for the next few days to make sure it would stay at the right temp. If there was any problem, to call them again to come out. If there wasn't any problem, after a few days, they would send a bill for the repair. Everything worked out great and I didn't have to call them. The repairman was knowledgeable and courteous. And still not having a problem with the fridge.

I called them to confirm the charge was correct, and even asked them to meet me half way considering they did not do anything but come out and within five minutes of arriving confirming telling me they could not repair the problem per manufacture standards, and made the recommendation I should call the manufacturer to get a new appliance. The disappointing part was in that I told them exactly what he problem was before they came out to confirm I would not be charged for something they could not fix, since it seemed like they could not fix it.. When they arrived they confirmed what I said was correct. However, they thought they MIGHT be able to fix it if they came back a second time with a new bolt from home depot, but they would have to fix the appliance with a home made remedy (Drilling a hole and placing a bolt through the side of the washing machine and hoping it works (At a total cost of ($156). Based on all the reviews they received for being fair, and reasonable, I was unpleasantly surprised to be charged a full fee, if anything, for 5 minutes of observation (no tools where used on the appliance - simply observation) to tell me there was nothing they could do on that visit. Though the technician was VERY professional, I have to rate the company a unprofessional in my view.

My dishwasher was not working. Scheduled an appt. for Bob to come out. Bob called the day before to ask questions about the dishwasher. He told me to go to the breaker box and turn off breaker for 15 minutes then turn back on and check to see if dishwasher would turn on. He said he didn't want to have to charge me a $78 service charge if he didn't need to. Lo and behold, the dang breaker was off and all I needed to do was turn it on! This guy could have come on out and charged the service fee just to turn on a breaker, but yet e didn't and saved me some $$. Now that is service! I will definitely call this company back if I need their services

Ice maker was not working. Called on a Sunday and answering service, real person, answered phone and scheduled appt. for Monday. Owner called Monday morning and came to house. I had tried to fix ice maker myself and really messed it up, literally melting the hose and housing surrounding fan. He amazingly was able to repair the damage I had done and said to call him the next day and let him know if it was producing ice, ususally takes 3 hours for first batch of ice to drop. Everything worked perfectly and he only charged me #138.00, which I feel was a great deal.

I called on a Saturday and was able to schedule the service call for my washer for early the next week. Bob arrived on time and quickly diagnosed the problem as the pump. He offered me the option of repairing it myself to save about $50 dollars, including where I could buy a replacement pump and outlining how to go about removing the old pump and installing the new one. I decided to have him go ahead with the repair, so he went and picked up the pump and quickly installed it when he got back. It took about an hour and a half from start to finish, including the time to get the pump. So far, the washing machine is working fine.

The service representative was very polite and professional. He was able to quickly diagnose the problem with my refrigerator and make the repairs. I was very comfortable with his explanation and wouldn't hesitate to call this company again

In all, he took 2 hours to complete the job including the time he was away. He did not give me a bill at the time, but sent it by mail about a week later. I think that I was overcharged by $100. I was really surprised.

He arrived. He asked what was the problem. He turned on the dryer and could hear the problem right away. He took the front of the dryer apart to get at the inside. Found lint wrapped around the drive wheels and outside of the drum and all over the inside walls of the dryer. He cleaned it all out using his own "shop vacuum" and a hand brush I loaned him to help loosen the lint. He resealed the vent hose inside the dryer and put it together again. We had a brocken burner on our electric stove which my husband was going to fix himself. The repair man told him where he could go to get the correct replacement part and showed him how to reconnect it. He was very helpful. We may have to call him back to replace parts inside the dryer. Not sure yet. Bob, of B&N Appliance, (the owner) didn't seem to know about Angie's List and that he was even rated. I explained to him about the web site and how it works. I was surprised he didn't know about it.