Avenue Roofing LLC

Devon was very polite and took care of needs in a very timely manner. Never pushy, giving different options for our needs. I had sone idea of costs and this company gave me the right quotes. They should be placing the roof soon.

Fantastic people who were true professionals from the moment we contacted them until the roof was completed. We have a beautiful new roof on our home! Detail oriented and fantastic advisor in Brian McElroy and Sheryl! Loved working with these people.

Avenue Roofing Review If you are in or around Jacksonville, FL and you find that you need your roof repaired – use Avenue Roofing! I have truly never, ever, worked with a more professional, competent, and thorough company!! SHORT VERSION: Everyone at Avenue Roofing – Devon, Jessica, and Marc – that I interacted with was truly outstanding and highly responsive. I believe that I am very demanding and have high expectations when it comes to work like this. Avenue Roofing continually exceeded my expectation throughout the entire project. With their help and guidance, we were able to navigate all the obstacles and unique aspects of replacing the damaged roof. If it had not been for Avenue Roofing, the insurance company would have paid to have 25 shingles replaced on the house. With Avenue Roofing’s advice and recommendations, the roofs on both the house and the detached shed were completely replaced – the cost of which was paid for by the insurance policy. And, by the way, this was also done long distance from Ohio and Texas! What more could you ask for? Avenue Roofing was there for us ever step of the way. Through emails, texts and even a Zoom video call, they kept us fully informed and provided numerous pictures of the project during all phases. When it comes to customer service, Avenue Roofing 5-star rating should be at least a 10! So, as I said – if you need roofing repair work – make Avenue Roofing your first and only call. They will get the job done right, in a timely and professional manner. If you want to know why I am so emphatic about my assessment of this company and its personnel, grab yourself a cup a coffee and read the long version of this review. LONG VERSION: Background – My older sister (aka Florida-sister) owns a home in Jacksonville, FL. Due to some medical issues, she has now moved from her home to an assisted living facility. My younger sister has Power of Attorney for her, but she lives in Ohio (aka Ohio-sister). I am the “highly unpaid” technical/financial advisor for both of them, and I live in Texas. So far, so good? Situation - In early February of this year, a neighbor in Jacksonville, called my Ohio-sister and told her that he had seen some shingles on the ground around my Florida-sister’s home. Ohio-sister called me, and I started looking for a local company that could help us fix the roof. Based on my online review of roofing companies in Jacksonville, I found Avenue Roofing. Reviews on their web site were impressive, and being retired Air Force, I liked the idea that the company was veteran owned. I called Avenue Roofing and explained the situation. From that point on, I knew I was working with professionals that had our best interests at heart. Although, I thought they would just bill us for some minor roofing repair, they convinced me to file a claim with the insurance company, which we did. Insurance Company - As impressed as we are with Avenue Roofing, we have been totally disappointed in the insurance company. It took them two attempts over multiple weeks to actually get someone to inspect the roof. Avenue Roofing was there during the first appointment which the insurance inspector cancelled after the time he was supposed to be on site, and they were also present when the second inspector showed up the following week. It might be of interest to someone looking to have their roof repaired that Avenue Roofing did this at no cost and with no contract in place! The insurance inspector filed his report, and the desk adjustor for the insurance company called me about two weeks after the claim had been filed. His assessment of the repairs was to replace 25 shingles on the house and 3 shingles on the shed. He then transferred the costs of these repairs to Florida-sister’s bank account and was ready to close the claim. Avenue Roofing Comes to the Rescue - When I explained what had happened to Devon Gray, president of Avenue Roofing, he recommended that we immediately request a second inspection. I really didn’t think that it would help but following his advice (highly recommended), I made the call to the insurance company. When I asked about scheduling a second inspection, the agent asked if I had any information about the damages from Avenue Roofing because he had no report/pictures from their inspector to reference. Once again, the professionalism and thoroughness of Avenue Roofing came through – I immediately sent him a 90-page report that Avenue Roofing had assembled for the roof inspection conducted in concert with the insurance company’s inspector. Suffice it to say, the insurance company had a change of heart. With no other information than what Avenue Roofing provided in their report, the insurance company re-evaluated the claim and decided that both the house and the shed required a new roof. Go figure! You would think that this is where the saga might end --- nope, read on! Long-Distance Paperwork - It turns out that the state of Florida requires a notarized signature from the homeowner to allow a new roof to be installed on a dwelling. Well, how do you do that if the attorney of record (Ohio-sister) lives in Ohio? No worry, Avenue Roofing was able to put together a Zoom video call with a local notary and through the magic of the internet, we were able to get the necessary notarized signatures so that work could begin. Through the scheduling, preparation, installation and clean up, Avenue Roofing kept us fully informed as to the status of the job, including pictures. Project Complete – Approximately two months after reporting the missing shingles to the insurance company, we have received the final report from Avenue Roofing which includes the Paid in Full Final Invoice, the 5 Year Labor Warranty, and the GAF System Plus Manufacturer's Warranty for the shingles. With the advice and guidance that Avenue provided during this entire process, we went from getting 25 shingles replaced to having the house and shed entirely reroofed. Oh, and by the way, while Avenue Roofing was removing the old shingles, they discovered over 17 pieces of rotten wood which had to be replaced in the process -- none of which would have been detected if only 25 shingles had been replaced. Again, what more could you ask for? If you think of something, I am sure that Devon, Jessica, and Marc will make it happen! Dr. Joseph A. Morgan, ‘80 Professor Emeritus, Texas A&M University

They were very nice and very kind. They were wiling to work with me. They did a beautiful job. Everything was perfect. I was very pleased with them. They were wonderful to me. They were great people.

I had a few singles fly off during one of the hurricane storms that came through. I was switching home owners insurance companies and wanted to get this taken care of quick. Due to the age of the original shingles, it was hard to color match. This all took place in the Summer of 2020 in the midst of the virus, when supplies were in short supply. Devon and team searched all available resources and came through in a pinch to get the materials, worked late and even on a Sunday to get the job completed timely!

From start to finish, Avenue Roofing kept their word. The staff was personable, knowledgeable and eager to serve. They kept us informed throughout the project and completed the work on schedule. I would definitely recommend Avenues Roofing for any Roofing replacement or repairs.

Excellent customer service, answered all questions, very professional!!!

Excellent if you need a roofer use Avenue roofing .....1day and done cleaned up. Met the owners very nice and honest people. All in all project went smooth...the crew was excellent..supervisor and project Mgr did a flawless job thanks again