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Art Stones Design

Countertops and Backsplashes, Kitchen and Bath Remodeling, Finished Carpentry and Woodworking,

About us

Remodeling a kitchen or a bathroom is known to significantly raise the overall property value of a home, and choosing the perfect materials to complete the task is crucial in increasing the home's worth. Art Stones Design offers Jacksonville consumers access to everything they need to complete the task. From cabinets and tile to countertops and more, they are the ultimate one-stop-shop.

Business highlights

22 years of trusted experience

Services we offer

Cabinets, Countertops, Tile - Complete remodeling services

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

1.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.1
punctuality
1.1
Showing 1-3 of 3 reviews

Amy B.
02/2020
1.0
countertops
  + -1 more
It is worth it to pay a couple hundred dollars more and go with a reputable company. The installers came, they were in a hurry. They installed our sink backwards. They were rude when I asked them to fix it. They scratched the new stainless sink all up. The counter top was put in crooked and seamed with a light color (when the countertop was dark). They left it in a completely unsafe shimmed condition with wood shims sticking out in several places. I spent hours fixing their shimming job and making the counter safe. They also got caulk all over the place. They placed the dishwasher on top of its water line which cut off the water and scratched up the top of my new stainless steel dishwasher. I complained, and they sent out the same crew who then reinstalled the counter crooked again. This time they bent my brand-new stainless-steel gas range. On the 3rd try the counter is reasonably straight. They said they would fix my appliances in a few weeks. After 2 months they called to schedule the repairs. Needless to say, we had already repaired our appliances. When I attempted to pay them online, they couldn't process an electronic billing statement from their system correctly.. They charged my bank account instead of my credit card for which I filled out and signed authorization. Then they started the process of putting a lien against my home even though I signed an authorization to charge my credit card, They were extremely rude when I attempted to resolve this issue. Stay away from this bogus company.
Description of Work: Countertop

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,000

Response from Art Stones Design
Art Stones is a very reputable company. Otherwise we would not have been in business for 16 years. Here is the truth. Yes you did claim there were issues with installation, yet your husband signed off on the installation paperwork as being satisfied and complete. My crew was sent back to correct any issues that you claimed. You were also told before we even installed your tops that your cabinets were 3/4 of an inch unleveled and my company is not responsible for any cabinet issues. Anything that was a problem was resolved and the parts damaged had replacements ordered. You did not wait 2 months for the parts you waited exactly 29 business days, the moment the parts were in town, you were called by my office and the company that the parts came from. We called you for a week with no response, then when you did respond, you lied and said you had already had the parts overnighted to you. The parts were then sent back after you accused my office manager of lying and arguing that it does not take that long to get parts. You were given the number to the appliance company from my office manager for you to call and verify that the parts did take 29 business days. You tried to get the owner of the company to allow you to come pick up the parts after telling my office manager you already had the parts. The total of the parts minus the $100.00 restocking fee you caused my company for lying, was taken from the final invoice as a courtesy. When you were asked to pay the final balance, you said your credit card had been stolen. You were sent a credit card authorization form to fill out and send back allowing the final balance to be ran. You gave us a card that had a permanent block on it and were asked again to send over a valid form of payment, you stalled that process for another week. Your stolen credit card account you are accusing of being charged fraudulently was a mistake in your back and forth nonsense with texting and was refunded to you immediately when you sent a valid card over.

Donald D.
08/2013
1.0
countertops
  + -1 more
It would have been better had they never showed. The installation revealed cracks in the slabs that the fabricator had tried to hide. Obviously, they had used the cracked slabs. Sills were reversed and installed in wrong place, making gaps very obvious. The installers also damaged the edges of the stone during installation. The countertops were never properly secured to the corbels and cabinet tops (gaps/shims exposed). After the installation, it was obvious that the edges and sink cut-outs surfaces were never enhanced or sealed. There was damage to the drywall and to add insult to injury, the installers through scrap pieces in the bushes in front of our house. After I realized the extent of this companies ineptitude, I corrected the installation the best that I could myself. I sealed and enhanced the cut-outs, edges and surfaces. I secured the stone to the countertops, repaired the drywall and cleaned the yard myself. I estimate that the job actually cost about $9,000 which is almost three times the advertised rate. We have still not received our tabletops! Stay away from these folks!
Description of Work: If you can imagine, this company was recommended by our Lowe's Kitchen Designer. That should have been our first hint that there was something wrong. The purchase of granite counter-tops, here in Florida, is rigged from the beginning. The "fabricator" advertises a base price per square foot. The square foot price typically starts at $32/square foot installed. You are sent to a stone yard to pick out your slab. Naturally the one you want is the most expensive stone in the yard, but they will not tell you how much it is in reference to the other stone available. Now the "fabricator" estimates the job requirements and you pick out the exact slabs to be used! I estimated with waste and overage (no backslashes), that we needed 100 square feet. The fabricator estimate 150 square feet, so we settled on 120 square feet and the price per square foot was never mentioned again. We were told that we needed three slabs, but the internet indicated that two slabs would be enough. The waste would be turned into table tops. Most of the granite slabs in the color we wanted were cracked; I requested to use the cracked slabs if I could secure a discount. No, I was told that the cracked slabs would never be used! It took six weeks to schedule the final fabrication and installation. I took off work to be available the day of the installation; they never showed up! Two more weeks (now two months without countertops) they were finally able to install the granite countertops.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$8,600

Manish R.
04/2013
1.0
countertops
  + -1 more
Did not hire.
Description of Work: I called them after looking advertisement on the local magazine. One guy gave me estimate over the phone so I called them to come home for final estimate. Here is my overall experience dealing with this company: Your estmate is highest all among several companies I discussed this project. Why do you mislead people with wrong advertisement? You have advertise $32/sq . ft. and charging way over it. I wouldn't have called you if some one from your comany had given me this estimate over the phone. That guy told me around $3600 and you are asking above 4k. Totally waste of time.

Rating CategoryRating out of 5
value
1.0
responsiveness
2.0
punctuality
2.0


    Contact information

    4115-1 University Blvd Ct, Jacksonville, FL 32217


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes,
    Kitchen and Bath Remodeling,
    Finished Carpentry and Woodworking,
    Cabinet Making

    FAQ

    Art Stones Design is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 12:00 PM

    Art Stones Design accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Art Stones Design offers free project estimates.
    Yes, Art Stones Design offers eco-friendly accreditations.
    No, Art Stones Design does not offer a senior discount.
    No, Art Stones Design does not offer emergency services.
    No, Art Stones Design does not offer warranties.
    Art Stones Design offers the following services: Cabinets, Countertops, Tile - Complete remodeling services

    Contact information

    4115-1 University Blvd Ct, Jacksonville, FL 32217


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM