American Window Products Inc

This review is for work performed approximately 3/17. I wrote the review and did not submit it properly. My advice is instead of replacing/upgrading your home windows just move. I believe American Window does not have the capability/expertise/employees to handle large projects such as mine. They are probably ok to use if you need 1-2 windows or a door that’s not too complicated. Project cost was $30K+ and was a complete nightmare from the start. The salesman lost the $10k deposit check which should have been a sign to find someone else. The 3-4 day project took several months due order mistakes, improper measuring, poor installation and manufacturing defects which required ordering new windows. To this day 1 door is still not right and it irritates me every time I look at it. My mistake for paying in full before things were corrected. I contacted the owner several times for resolution but received nothing but excuses. I usually research contractors in detail when planning a home improvement project but this time I failed. Don’t be me. I learned a great deal from this project and I hope my review helps others avoid a similar fate.

we were very happy with the window replacement , fast and a great job,, Love the windows . The problem is with the lifetime waranty . after several years had a window or two broken , the service was fast and profesional. Now i amtold they WILL NOT replace my windows because the companty that made them went out of bussness. OK But i did NOT but the windows from that company , i bought my windows from American windows , so they should still cover them with another type window, all i got was run around and no show for an est. i was willing to pay for the difference , but not as a new instalation

Salesman showed up on time and was nice. However he was at my home to give me an estimate for replacement windows and he did not even have a window sample to show me. His vehicle had broken down the day before and he had a different vehicle. Regardless, if you are a window salesman, you bring windows to a new potential client! After giving me an estimate and showing me the window they would install in a catalog, he happened to have a more expensive window sample in his car to show me. After he showed me that sample, he said he would give me the more expensive window at the price of the other window he didn’t have with him. Two other things I did not care for: we would need to hire someone else to come out and take our plantation shutters down prior to window install and that company would need to come back out to put back up again. Secondly, they would use my existing window frame and put a new window in it. If I am paying so much for Windows, why would you re-use my existing window!?!? The company that I used took down and re-hung my plantation shutters at no charge and they did not use ANY portion of my existing window!!

They did a wonderful job. The clean up needs improvement but the basic large chunks were properly disposed of. They were very professional, nice, and efficient.

we have 6 windows and 1 sliding door ordered, the contract said delivered in 6-8 weeks, Jun 19 2017 was 8 weeks, when we reached out to ask what the status was they were not very helpful, said they would call back when they new the answer, 3 hours later we received a phone call informing us that July 10th they would be delivered to our home, we had to ASK them to apologize and then inquired about getting a discount since they did not hole up their end of the deal, and we got a response of "that is not how it works" and hung up. the crew that showed up to install the windows and door were very polite and cleaned up as they worked making sure to not make to much of a mess and got all items installed on 1 afternoon. the product seem to function well and looks good at a fare price but that fair price paid for horrible customer service and absolutely no communication from the company. at this moment in time I have withheld that last installment until they pass inspection and the job finished. I will not use this company again which sucks because now the rest of the house will have a different window and warranty...

The price was ok. I had to go back and wipe my wall.

Great job, fair competitive pricing and windows look amazing

Robert, Steve and Jordan arrived on time and were in and out in less than thirty minutes. They didn't try to upsell me on anything--they just fixed what was broken quickly. Great job!

The windows are beautiful. Nice quality. Everything went exactly like the salesman told me it would. These guys are real pros. I would hire them again and recommend highly.

I am very pleased with the results. Everyone that I dealt with was very professional and made me feel that I was a valued customer. Never having a sliding door replaced I had lots of questions. Roger Austin (salesman) took the time to answer my questions making sure I understood. The installers, Chris and Brent, were on time, answered all my questions, completed the installation on time( 1/2 day), and made sure I was happy before they left. My first full month's electric bill after the door was installed was 10% less. Guess who I will be calling when it's time to replace the windows?

Top notch ownership and very profession al installation crews! Very clean before and after the work was done. From concept to reality your assistance , willingness s to educate, and industry knowledge put you at the top of our list. Caulk lines, flashing, and window reveal on all look amazing! We can't thank you enough!

Ultimately went with American due to the customer service we experienced from our initial call to sales. The sale rep came out, showed us various windows, gave very thorough explanations of the each window option. Once our windows came in, it took several schedulings to actually get them installed but that was due to weather (completely beyond their control). The install techs were very prompt, polite and just all around great folks who explained what they were going to do step by step and did an awesome job of cleaning up after themselves. We will definitely be using them again and would HIGHLY recommend them to anyone.

The provider does not offer the service for the manufacturer which I was requesting, however they did respond very quickly to let me know. I feel they went above and beyond what one would typically expect to provide me guidance with who to contact. A truly outstanding customer service and satisfaction. I would definitely consider using their service in the future.

We ordered 12 energy efficiency vinyl replacement windows manufactured by Eastern Architectural. The company representative took the time to explain our choices and options among several manufacturers. He measured the windows and wrote a detailed estimate. When we agreed to the job, he measured a second time to double check his work. The manufacturing took about 10 weeks. Jason and Steve were the installation team. Their care and concern for doing a high quality job really showed in the work. They took the time to explain what they were doing and why. They were as careful in removing the old windows as they were when installing the new one's. The results made us very happy. I highly recommend American Window Products.

Very satisfied with the work, employees were very professional and safety concuss. My home was clean after all the work they did, as they cleaned up all the dust and excess material. The windows were clean after installation was done. I will recommend American Window anytime.

The company that put the glass doors in is on Angie's List and I think it was American Window Products Incorporated. They were terrific. They were great and I am happy with them. It actually worked and it was kind of a nice change. That was my first time using them but I did a lot of research and so they were the ones that I actually went and talked to them. I looked on Angie's List first to get the name which I would go for because I feel because of the ratings and so forth. When I went to visit their showroom I actually got to talk to the owner and he just gave me what my options were and then he came out and they did all of the measuring. They actually had them made according to the measurements because every house is like an 18th of an inch different. They had them made and then came out and put them in, in one day. They came back and they called back to make sure everything was okay. When caulking dries sometimes it shrinks and there was one area that there was shrinkage and so they came out immediately that day and filled it in. I was very happy with them. When we win the lottery we can replace all the other windows. To be honest I haven't had any experience but in looking where I actually saw a couple of other showrooms and I would say they were in the middle of the road for the price. I felt it was a good price. There were many many that were a lot more expensive. It fit our budget and that is always good for sure. The quality was definitely an 'A'. There is a huge warranty on these and they will come back anytime if anything goes wrong no matter how small they are. The responsiveness is absolutely an 'A'. They were great about calling ahead and calling during the day to checkup on the guys that were working here and it was good. I would absolutely grade an 'A' for punctuality. The professionalism was 100 percent. It was really nice being able to talk to the owner. They own the company for 30 years or whatever but he was a real down to earth guy. He wasn't trying to sell to me he was trying to do what was best for my needs. He gave me a ton of options and that was helpful for me when you are not in the business and if you don't know. You can do all the research but it is always good to talk to a person who is the expert. So that was good, a good experience. I absolutely will use this provider again in the future and have recommended to other friends.

Windows were 2 months out. But, window were delivered on exact date I was told. Great installation team. Very well done.

The crew was for the most part professional with the exception of leaving cigarette butts in my driveway and some small pieces of debris in the front yard. When installing one of the windows, a small piece of stucco was damaged. I was assured that it would be repaired which it was. The only problem is the stucco repair is very sloppy and requires painting which I no longer have. The cuts around the sliding glass door need to be smoothed and again painted which I no longer have. These discrepancies are minor in relation to the size of the job. The crew was in an out in a total of two days which was great however the rush to get off the job site resulted in the aforementioned sloppiness.

It has been several months since the work was performed. I waited this long before writing a review so that I could be as objective as possible. First, let me be clear that this review is of the company that installed the windows, not the windows themselves. Secondly, a bit of history. I have owned three houses in Jacksonville. I purchased replacement windows for each of them. On the first house, I used Window World, and had one of their subcontractors install them. On the second house, I also used Window World products, but installed them myself. On my current house, I used American Window Products (referred to as AWP for the rest of this review) and had their in-house crew complete the installation. For an installation to go smoothly, a great deal rides on the ability of the salesman to measure and apply his construction knowledge to the particulars of the home, and have the attention to detail necessary to properly order the windows from the manufacturer. The salesman from AWP did a generally good job of doing this. There are over thirty windows in the house, so it is a lot to put on paper. Upon installation, there were two windows that did not fit like they should have. One had to be coaxed into the opening by force, and the other had a larger than intended gap at the bottom, which the installer attempted to hide by placing a strip of vinyl across the gap (the only window that was given this treatment on the interior). The remaining windows were within the range of fitment that AWP likes to see, with approximately 1/4" gaps around the edges, and more or less the same at the bottom. Some of the widows had 3/8" gaps on the sides, which I think is a bit excessive, but I was told by the installation foreman that this is typical for this particular company, and I am sure that is the case. Overall, though I am happy with the way the windows fit, and once I finish trimming out the interior, they will all look great, and the window that fits tight appears to work perfectly, so no harm there. I guess the opening was square enough not to affect it. By comparison, the Window World windows (branded as Comfort World) in my last two houses fit the openings with 1/8" gaps or less. Those windows had a foam strip along the edges, and when the windows were placed into the openings, they held themselves in there and I just had to screw them in and trim them out. I credit this to the salesman who obviously had years of experience measuring and receiving feedback on the fit. That part is a salesman to salesman comparison, which can change at any time, and will vary based on what this one particular person thinks is an adequate or necessary gap or fitment. The problem with a wider gap is that is creates more work for me later on to properly seal it and trim it, and it would have been much more difficult to install them myself. However, a narrow gaps leaves less leeway for out-of-square window openings. I do not think one way is better than the other, just different. Let me make an observation on work crews at this point. I went with AWP this time thinking that their in-house installation crew might have a more vested interest in the installation and do a better job than a subcontractor. I know now that this is not necessarily the case. When I used Window World on my first house, their subcontracted crew did a decent job. The AWP crew did about the same in terms of quality. The part of their installation efforts that is visible is the caulk on the exterior. There is not quite enough space for me to trim this, so AWP installed a bead of caulk, which had to be rather large due to the particular way the house window openings were made, and the larger gap that AWP likes to specify. The caulking job could be better. It looks OK in most places, and I will admit it was difficult to apply under the circumstances, but from an in-house crew, I expected better. I will say that the caulk they used appears to be excellent for the application. Overall, though, the crew was about what you get with most construction crews anywhere you go. No one will build, install, paint, clean, or whatever as well as you would do with your own home. If you want a job done right....... . After I saw the caulk job on the exterior, I decided to finish out the interior myself. Some of the windows on the inside have a gap too large to caulk and have it look good, so I am trimming them in with quarter-round. AWP was very responsive to problems that arose after the initial installation. The building inspector noted that not enough screws were used in the installation and that tempered glass was inadvertently not specified to the manufacturer for those windows that required it. Both issues were fixed in a reasonable manner and time period. The installation crews were reasonably neat and treated the house well, though I am still picking up random caulk tube caps and vinyl trimmings from the yard. I think AWP did a solid job for the price, and I am happy with the result. My overall rating is a B, which I consider to be above average. An A would be tough to get in the construction/renovation field.

Overalll, a great job. They were very efficient and were on time and very hard working. They did a fantastic job with the vinyl wrap of the wood window trim that is around the front windows. Clean up was also very good.

Arrived on time. Followed lead abatement procedures. Finished the outside trim beautifully. The installation took the exact 2 days as promised. All installation was inspected by city on the 3rd day. They found 3 vent holes that were covered on the windows and 1 screw missing from the front door. The installers were here within 30 minutes to correct these issues and the final was 100% passed. The gentlemen on the crew were pleasant, efficient, and hard workers.

Called American Window to replace 9 original windows in my home with something more energy efficient. I used these folks as I was very pleased with them when they replaced a large kitchen bay window the prior year. Sales person was personable and punctual. Measured all windows and placed the order the next day. Once windows had arrived, installation crew showed up on time and started right to work. By mid-afternoon, all 9 windows had been replaced, clean up was done and they were on their way.

The salesman Mark was on time and very knowledgeable. He had many options available and samples. We ordered the windows which he said would 4 to 6 weeks. The windows arrived 4 weeks later. Jason and Steve showed with the widows and got right to work. They tore out the old windows and installed the new windows in about 3 hours. Jason and Steve were both awesome guys. Really knew what they were doing. Very impressed with quality of work especially on such a custom job. The widows are great. Very good experience. We will definitely use again and highly recommend them.

The windows were high quality and the personnel were polite courteous and friendly. But the crew who did the installation lacked professionalism. The caulking and other finishing was sloppy and incomplete. However, when I called to complain they sent someone immediately to check the job and within two days everything was fixed properly. The new windows are wonderful.

Very professional and courteous. It was a 3 day job. There was one cracked window sill that resulted from the installation. I might not have noticed, but the installers replaced it as soon as they had a new sill available. There are a lot of choices when it comes to new windows. I think they gave good advice to us regarding the replacement windows.