American Solar

When American Solar did our install 3+ years ago we were very happy. Now that we need a repair, 6 phone calls later, we still have not heard from them. My voice mail even stated if they could not assist, to let me know. Nothing. I am sure my small repair job is not worth their time or effort. Now we have a leak in the roof as a result of their work. My roof shingles are stained white from the leak, all from the clorine . Hopefully in time, the rain will resolve that. Moving onto to the competition. Very disappointed Mark.

there were a few drainage issues on the water heater install which were addressed quickly. The solar panel system is working great and has reduced my monthly electric bill to about $50, They were the most expensive offer of the 3 vendors I contacted but I knew they offered the best panels with the best warranty which was more important to me. They provide an estimate of expected power generation month to month. Some months the estimate was dead on. This month it's a little short (maybe 60kwh) but I attribute that to the weather being cloudier than usual along with the rain. I am very happy with my purchase and their work. I'm glad I was able to take advantage of the federal incentives and avoid the possilbe upcoming tariffs. If you want to go solar the time is NOW. Give Mark a call.

Fixed with coupling change

American Solar quickly responded to my request, and an experienced and knowledgeable representative visited my home to show us the options available. Installation was completed very quickly after we decided to go with them, and they were very thorough and professional. We made a couple of calls after hours when we had questions, and they went out of their way to take care of us. I wouldn't hesitate to recommend them for your solar needs.

Since the system was serviced can't turn off the solar heater when the pool pump is on. so it leaks when ever the pump is on. Scheduled service was for Friday 3 June, but was no-show, no call, no explanation.

We had recently replaced our pool pump with a variable speed pump from Pentair. In order to automate the process, we needed to replace the old solar control panel with a new one from Pentair. After a few reprogramming efforts, the pump and solar control panel seem to be working well together. American Solar was easy to work with and always available to answers questions throughout the process -- very professional.

All went very well. The PV took only a couple of days on site once the panels were delivered. No major hitches. Heat Pump for Pool has been working great and there have been no issues with the heat pump water heater. Mark and JB were both easy to work with and professional.

This project had many steps, and was spread out over about 6 weeks. First, they removed the old solar water heating panel on our roof, prior to our roof being reroofed by Neligan Construction and Roofing. After the reroof was complete and fully inspected, American Solar came and installed the solar system on our roof, tied the Enphase monitoring system directly into our home network, and installed the heat pump water heater in the garage. All that work had to be done in various stages, and there were inspections by the City, and JEA along the way. Mark Krenn and his employees were extremely professional in everything they did. There was great communication along the way; they always called ahead to set up the various stages, and always showed up when scheduled. We were always well informed about what was being done, and why. All aspects of the project were done well. We love our new solar electric system, and heat pump water heater. We love saving energy. We very strongly recommend American Solar. They are top-notch!

The installation crew came on time. They went over the process with me including how long it would take for the work to be completed; any potential noises; and tools they will be using to do the job. After the work was completed they cleaned the place. Provided and explained maintenance options available to me to ensure that the solar water heater system as a whole provide me and my family the best output and cost savings. They even went out of their way to fix an unrelated plumbing issue they identified for free. All service charges were paid by the company that improperly installed the panel the first time. That is why I do not have the cost. They did a great job. My system is working fine now and I very happy to recommend them to anyone who is looking to install a solar water heater at their home.

Still deciding. Would recommend to friends and family.

Will provide additional information once work is completed

They work was done well and quickly. But, the sales was not well enough. Overall, they have a B. I am going to use them again in the future.

The service with American Solar went very well. The owner was very friendly and personable, and felt like he gave us a good price, as we shopped around. If needed I would use them again.

Excellent I love it

professional, trustworthy, prompt, responsive

They were prompted, worked fast and cleaned up including some leaves in the gutters. They also adjusted the solar control box so it worked properly at no charge. They were excellent. I would highly recommend them.

We are happy with our experience with American Solar. We had called two other companies prior to calling Mark. Two of them were from large companies. One told us they were too busy to meet with us and asked us to schedule out two weeks for the quote. The other company met us right away, but the salesman was just that--only interested in the sale. My husband had several follow up questions and every time he called, the salesman couldn't remember who he was. This was the opposite case with Mark at American Solar. Mark is the owner and came and met us personally and quickly. I left a message on a Sunday and I received a call back that same day--on a Sunday! He was very realistic with us about what we could expect from the panels and what our best options would be. After our meeting, Mark followed up with us a day or two after and always returned our calls--if not answered the call when we had questions. The installers came out and measured before installation to make sure they would be ready to go on installation date. They were very friendly and polite and on time. Our panels have been in for about 3 months now and are working great. I'm confident that if I did have any questions, I'd get the same responsiveness I did prior to purchasing. I'm glad we chose to go with a local small business over the "larger" company as I'm sure we wouldn't have gotten the same customer service.

professional and courteous service done in a timely manner

in

Very well. This is a multistep contracting process that requires attention to detail and precision which is how it was handled. All work was done as promised when promised. The process slows down when the work is done and you must wait for city and utility inspections but that is due to factors beyond the vendor's control. Plus the project was completed around the Christmas holidays when city and utility offices when clased at times. The vendor continued to birdog the project through inspections which were passed on the first try.

unknown

Excellent. They arrived on time, completed the work in one day, and when they left there wasn't even any wire clippings, etc., to know that they had even been there.

I've had a great experience and relationship with American Solar Energy. I've been dealing with them for over 20 years, and I've never had any problems with them or their services. They always call me back right away and do great work.