American Electrical Contracting Inc

The dispatcher called ahead and told me they would arrive in about 20 minutes. They did. We walked the house and I verbally gave the overall requirements as listed. I asked if they could disconnect the range hood and give me a chance to prime the wall and bottom of the cabinets. One man disconnnected the hood and the two carried it outside for me to recycle. The other man worked on installing the fan and track light. When installing the range hood there was some issus with the location of the ductwork from the old to the new. After several conversations the electrician said he would go ahead and cut the new hole and remove part of the old ductwork but that I would have to a new sheet metal piece fabricated in order to use the remaining existing ducst work. I agreed. When installing the new GFI he was careful to inform me that because the laminate was old and over masonite that he would have to cut through the laminate and the plaster and the laminate might crack. The house was built in 1946. I told him I had a drill if he needed to start the cut and he said he already had one. I told him to proceed. The GFI was installed sucessfully. The hood was also installed but he did not give me time to do the prime work I had asked for . There was also some small damage to the hood which he did not point out to me. I ordered the hood by mail but cannot say it came in perfect condition. In the bathroom we discussed two locations for the GFI. He said he did not have the proper tools to cut the wall tile. We compromised on a location above the tile. He said the should use the conduit location of a bedroom outlet to pull the wire needed for the GFI in the bathroom but he might damage the paint. I told him to proceed. Again he was cutting in plaster. He did repair with spackle some plaster damage. It was getting late so I told them I would clean up the plaster. Overall they did what I asked, but they missed one duplex replacement in the kitchen which I did not discover until after they left. They did reset the electrical panel back and double checked to make sure everything was working. It was about 3 hours of work for the two of them. They supplied all the outlets required.

After a week the light & blower in hood over stove went out again. I called & told American Electrical & they sent a repairmen the next day & replaced a faulty receptacle at no cost.

Punctual, efficient and knowledgable, even took a look at a light that had been going out. Would use again.

Michael and Ricky did a great job. They arrived a few minutes before the scheduled appointment. They came in and we laid out the scope. They gave me an estimate, and I approved the plan. They got to work and added some great ideas that we included into the scope that likely saved me future costs. These guys were great. The overall price was high, but you get what you pay for, and they were extremely fair. Thanks guys!

Lights arrived via UPS in the AM, one quick call to dispatch and a crew of 2 arrived the same afternoon and fits them. Excellent service and very reasonably priced.

I had called the company on Thursday and two persons came promptly as promised at 9AM on Friday. They examined the job and quickly flush mounted the old outlet which was used for the range. Then they decided to install the new circuit from overhead. While they tried their best, this turned out to be a no go as the location was blocked by the join of the old portion of the house with the new portion. Alternatively, they decided to add the new circuit through the crawl space. This was successful. The new outlet was installed in such a way that it could easily be placed within the new cabinet. The two members of this company were professional in both their attitude and work. They wasted no time in going about their tasks, remaining positive throughout their effort. The job was completed by 11AM. The circuit was in and the job was done neat and clean. Before leaving I asked if there was a whole house surge protector available. Immediately, the lead person came up with a device to do the job. Of the total cost, this device was a fixed $265 component. In fifteen minutes they had it installed and the overall job was completed. Although one might consider the cost high, the prevailing cost of electrical work and the challenge of the location of this work, I consider the cost reasonable. I was certainly happy with the result.

I called these gentlemen out twice before to help with the breaker. I called them first because I run on a well system that is controlled by electricity, so I chose them as my primary go to before calling a drilling company. The previous times they came out they insisted that the problem was with my well, and charged me $100+ for the call. I called the well company, Partridge, and they came out to inspect the issue, and assured me that the issue was electric, and there was nothing they could do about it. That trip cost me another $100+. When the problem almost immediately returned, I went back and called the electric company again, explaining what I had been told by the drilling company. They came out, did another check, and told me the same thing, that American Electrical couldn't help me, I'd have to call the drilling company back. I did that, and again, paid $100+ for American Electrical's second visit, and when Partridge returned, they shook their heads, apologized to me, and WROTE DOWN EXACTLY WHAT THE ELECTRIC COMPANY NEEDED TO DO IN ORDER TO FIX THE PROBLEM. I still had to pay $100+ for their visit. I called American Electrical back, almost freaking out at this point, and asked them to come fix the problem, that *I* could tell them how to do their jobs and fix it, basically, and when a technician returned to my house, I brought him the receipt from Partridge that held the instructions on how to fix the circuit breaker, and the technician fixed it within 20 minutes, as if it were a non issue. THAT visit cost me another $150+. I am a divorced mother of three with an ex husband who does NOT support his children, I can NOT afford to throw my money away for a company who either doesn't know how to do their job or doesn't care enough to actually look for and fix the problem. The fact that a well drilling company had to write down instructions for the electrician, and he was RIGHT, and I haven't had a problem SINCE, was VERY telling for me. I was SO disappointed, I can't count how many tears I cried because of money lost, they must have been laughing all the way to the bank. I put off posting this review for so long because I just couldn't find a happy medium in how I felt about the services. I truly felt as though I was taken advantage of in every aspect of the word. I will not ever call them again, and I will never recommend their business to anyone, ever.

I was extremely disappointed in the lack of response after reaching out to this company for recessed lighting and under cabinet lighting estimates. Apparently the size of the job was less than what American Electrical wanted so rather than send a note advising this, they chose not to respond to my request at all. A satisfied ending would have been a response and perhaps the name of a company more suited to my needs.

They arrived first thing in the morning and got to work immediately, starting at the garage electrical box. The wiring was difficult because my main electrical box is on an outside wall, which I knew it would be, but they accomplished it anyway. One of them was a younger guy who could crawl around in the tight attic spaces to get it done. It's a great idea to always have one young guy on the team who can perform amazing physical feats if needed. In the kitchen they removed the existing hood & cabinet for me, and even told me where I could get a new, matching cabinet that would fit in the now-reduced space. He even reminded me about my Angielist coupon which I had forgotten to print out.

We purchased a new house and needed ceiling fans with lights installed. I found the company on Angie's List, and the reviews are amazing. I called the office and they immediately put me through to an electrician to provide my quote. I immediately scheduled my appointment for 2/1, and the company checked in the day before because they had availability...that was amazing. The electricians were early, fast, and professional. Their work was so superb, I then had them mount a flat panel tv and place the wiring behind the wall. Then we had them to place a house surge protector. It's an amazing company, that I will not hesitate to call again for any electrical needs. For the requested work, they were over $100 cheaper than the quote.

Did everything expected, timely, resolved several complex problems, workers were professional and knowledgable.

Great experience from first contact to completion. Will use again. Complete professionals!

I called the company and someone called me back within 15 minutes and said they could have someone out within 3 hours. They called to say they were on their way , which I liked very much. They were professional and explained what was wrong and what needed to be done. Would use again for electrical problems.

I called and spoke with American Electrical's call center. I was told someone would call me between 12noon and 1pm to set up an arrival time. This didn't happen. I was away most of the morning. But returned at 12noon to receive the call. What I found was a message on my answering machine from the electrician. It was 9 o clock and he said he was on theway. So they missed me due to the mix up. I kept my end of the bargain by being here for their phone call. I am all for good communication. So many times, contractors and electricians act as though they call the shots on 'when' they will do the work. What many of them forget is the one paying for the service call decides this, not the other way around. I would have preferred a more seamless communication from American Electrical about the time they would be headed to my house. In less than 5 minutes, one of the electricians began telling me what I wasn't going to get accomplished today. Before I had a chance to mentionthe crawl space of my house, the electrician told me 'Not in this house'. Granted, my house is a three story home. I assume most homes this gentleman worked on do not have crawl spaces. Mine does. So the work was possible and was completed. He later apologized for assuming the work could not be done. Find out what their labor per hour charge is. I still don't know what American Electrical charges for labor. I do know it is way too expensive. The electricians were at my house for a little over 2 hours. Take this number and divide the cost of labor. I did and their charges were well over $170 an hour. That is excessive by anyone's standards. What are they, lawyers? I now have three doorbell buttons for all doors and a buzzer in my attic. My goal was to make my home more visitor friendly by providing communication devices. I wish the communication with American Electrical was as good as my doorbells. It is great to have the work done. But I am shocked at the cost of this service. We're talking a doorbell, not an intercom system. I alsonoted the quality of the wires they used. The existing wires were solid copper. The replacements were anything but solid. You could look at them and they would break. I hope the wiring holds up to the test of time. I believe in cutting costs. But when you are charged so much, the wires should be premium quality, not breakable thin wires.

Showed up on time, price was reasonable. Some amount of suggestive sell but nothing excessive. I'd use them again and recommend them.

We really never received call back despite leaving cell phone number to see if this business is willing to come home and provide estimates to do electrical work.. I guess company is too busy to need more customers.

Everything was virtually perfect. I am fairly familiar with electrician's pricing, and they were rather expensive, but that's to be expected if you plan on paying peace of mind.

shawn and justin were amazing! professional, knowledgeable, friendly, efficient, and incredibly skilled! i have never used a professional electrician before--and i am so glad i did this time! never again will i look to a retail company's installers to do the work that would be much better done by a professional electrician.

Overall experience was good, I plan to hire them again in the future

The men were very professional and courteious.

They were neat, professional, and on time. They cleaned up their mess.

We have a gas fireplace insert that was in the house when we bought it. It originally turned off and on with a wall switch, but I had been unable to operate it through the wall switch for several years. It was a very small job, but they took it without hesitation and showed up right on time, with an appointment just two days after my call. The electrician who arrived had no specific experience with the unit, but checked everything out and could find nothing obviously wrong, Eventually we concluded that I just didn't have it set up correctly. A switch underneath had to be turned on in order to light the pilot and flame the first time, but it then had to be in the off position for the wall switch to work. While no actual repair took place I was very happy with the education he provided. The job was performed in a friendly, highly professionally manner, including cleanup, and the price was very reasonable. I would definitely recommend them.

We had American Electrical for several jobs in Sept-Oct 2012 and they did fine. The only problem was that occasionally they woudn't have a small part on the truck and then it would take several days for them to be scheduled to return and install it. That is why the B in responsiveness.

great work...will definitely use them again

Work was completed very satisfactorily from start to finish. Clean-up of work very good.