A Well Kept Home Inc

We employed Meri and her team for nearly a year. It all began wonderfully, but a few hiccups led to a few blunders. The first odd situation occurred in the middle of our relationship when Meri let me know that her son was ill and would be missing school and tagging along with her for the day. I wasn't thrilled about having a sick child in our home, but I understand that childcare isn't always easy to find. That day, I arrived home and her teenage son (very much to my surprise) was there, "helping" her clean. Meri billed us for two cleaners that day (about $250, almost double the amount we usually pay. I was so baffled, and I didn't know how to bring up the fact that this was probably not right, and certainly a bit unprofessional. I later shrugged it off. Meri began sending Sonia to clean our home a few months ago. Sonia is AMAZING. We adore her. We were thrilled with her attention to detail. During the summer, Sonia spent some time away vacationing, and Meri took over for her while she was gone. There was such a significant difference between Meri's work and Sonia's work. Meri's work left a LOT to be desired, especially after we'd been spoiled with Sonia. But, we decided to hang in there for Sonia's return. Finally, after biting my tongue for several weeks, I decided to say something to Meri. She had left our home after cleaning for only three hours, when we always pay for four hours. It was as if no had cleaned at all. The kitchen countertops weren't even wiped off. Neither of the bathrooms had been touched. Nothing felt clean. This was the day before we left town for Thanksgiving, and it created a whole evening of housework for me to catch up on for our friends who would be caring for our animals while we were gone. So, I texted Meri. This is what I said. "Hi, Meri. There seems to be a few things left undone. Neither bathroom is clean, the stairs are dirty, and the sofa covers were not put on the sofas, and there is quite a bit of dust on shelves. You also only cleaned for three hours, but the check was written for four hours. I’m a bit disappointed. This adds more work for me this evening." Meri was, apparently, so offended by my text message that the following week we received a letter stating that A Well Kept Home could no longer service us because we are "too far away." I'm not even sure if I could call this unprofessional. Spineless, perhaps? Evading responsibility? We're disappointed that we'll no longer have Sonia, but, frankly, we're relieved that we no longer need to fret about overpaying ($37 per hour plus gratuity) for subpar cleaning by Meri. If you do choose to hire this business, we HIGHLY recommend Sonia. She is FANTASTIC. Ask for Sonia!

I made an appointment with the owner on Thursday for the following Monday morning. I asked it it were possible to do a whole house cleaning from 9-2pm she said she would be here at 9am. I texted her at 920 to see if i was still on the schedule and she returned a text telling me that she changed my appointment to an afternoon one because one of her workers timing belt went out and had to be brought to her appointments. I told her that would not be good for me because I had to leave at 2pm and that wouldn't be enough time for a whole house deep clean. she replied " so you have to be there the whole time were working?" I wanted to say yes because I have no idea who you people are and unless I've worked with you for a time I wouldn't trust anyone alone in my home, but instead I tried to call her on the phone and she did not answer...i gave it a few minutes and she didn't return my call so I texted that I would prefer to talk on the phone because it is more efficient. To which she replied that her doctor told her not to turn her phone on because she has cancer. I don't know this woman and she may very well have cancer and to that I am sorry to hear it, but to lie to me about answering a business pone call in such a blatantly ignorant way was extremely insulting to me and a huge deflation of her own reputation. If someone has scheduling issues that is one thing I would have liked a heads up message or call BEFORE the scheduled time since I drove 45 minutes back to my house to meet her from my daughters school at the beaches. Speak your truth and all will be well. I will NOT be using this company and I am very disappointed because this is the first time I used a company because of ANGIE'S LIST. It is so hard to find a decent and reliable cleaning company and I had planned on a consistent and significant budget for this so she really missed out on a consistent 300-400 a month...I even wanted to talk to her about helping with reorganizing my whole house...

I scheduled this service because we were having an open house for potential renters. After some back and forth communication, we scheduled a date. I was out of town when the service was provided so I can't directly comment on the person who came. My husband got her started and then had to go to work so she worked without supervision. She told my husband it would take 2 1/2 hours for her to finish. Overall, the cleaning job was poor. The floors were still dirty the next day when I arrived home. The 2 bathrooms looked like they had gotten a quick wipe down instead of a thorough cleaning. My husband did instruct her to clean the refrigerator and she left one door completely untouched. She did no dusting. I admit that she may have done a better job if I had left her a detailed list of instructions, but I think a "professional" cleaner could have made better use of the time. Because my husband had to leave, he paid her in advance. We aren't even sure if she stayed and worked the full 2 1/2 hours. We ended up having someone else come in and clean the morning of the open house. I was so disappointed. When I saw the great reviews, I thought we had found the right service. We cannot recommend them.

They're perfect. They did a great job, perfect person. You couldn't find anybody better to clean your house.

I have used them once and they were great. I was very happy. They left everything clean. They were thorough. They did what they were supposed to do. I think they were reasonable because I don’t remember anything off the walk. The quality was very good.

Communication with Meri and Inna's cleaning were both professional and worth every penny.

Impressed with service and information on web site

Shows up on time every month and really pays attention to details. They go above and beyond to provide a service which helps me out greatly being a single man with a busy schedule. Meri West has always been a pleasure to work with and I highly recommend A Well Kept Home

A Well Kept Home Inc come in every week. They are great. They are expensive, but their service is very personalized and they are dependable.

Meri is very pleasant and extremely responsive. this team excels in this aspect. yes, it was pretty much exclusively through texts, but that works for me. I also liked that they came without fail on the agreed upon date for an entire year. they did not always come in the expected timeframe but oh well. not too big of a deal to me. where i had some issues was the quality of the clean. I know they tried, but there is probably a competency gap. the shower was often dirty after their visits so I would clean it myself. I pointed out the areas that needed more attention multiple times and left notes almost every time on what cleaning supplies to use. only twice in a year was the job done well. when I would clean after they left, it was super easy to get the stuff off, so it can't be that challenging. maybe just a different standard. they also did not do a great job of cleaning my end table. I specifically asked for them to give it extra attention once and it was still dirty afterwards. I think they did a good job with the base boards most of the time and they cleaned the floor better than other groups I have used. something else they did which I found exceptional was clean up the dust from the upstairs stairway shelf. if the same person came to clean every time, I think it could have been a bettere result. there were 2 occasions in which I was truly satisfied, so there is variance across the people that clean. if you want an almost good enough clean from a team that comes generally when expected, this is the team for you. also, from what I can tell, meri treats her employees pretty well which is important to me.

Kirsten did a phenomenal job. We are going to have them back bi-weekly. She is truly a professional, as I couldn't do that much cleaning in the same amount of time if I wanted to. She is great at multitasking, and left everything smelling great and extremely clean. Also, I didn't have any problems with things moved around in places I didn't want them. The owner, Meri, gave us our original estimate and with how kind she was I immediately felt comfortable letting them into my home. They do a great job, and you won't be disappointed. If for some reason things change in the future with my bi-weekly cleaning I'll update my review, but I don't imagine there being a problem.

Cheryl at A Well Kept Home has been cleaning my condo for the past few months. The first service was a deep cleaning and after every subsequent cleaning my condo looks just as good as the first! They are far superior to the service I used prior to them, in fact, I am picky and in the few months that Cheryl has been cleaning my condo, I haven't found anything that she's missed. I agree with another reviewer, I hope nothing changes. I'm extremely happy with the services from A Well Kept Home! It is best to communicate with Meri via text message. She is very responsive and very easy going so I have no issues with this.

Very unprofessional in many areas: Change of price, change in amount of time and number of people offered for the job, very unprofessional in manner of communication (Owner would only communicate by text and only text, even after requesting direct phone calls) Texts would be sent to me by owner always wanting to change the appt. times. Owner would also text to say her employee was delayed for some reason, and the person did not show for over 2 hours later. Originally, owner Meri West first came to my home to give me an estimate on regular general housecleaning. The estimate price was $95.00 and she said that 2 people would come to clean the house as a team. My house is about 1900 sq. ft. and I only wanted 2 of the 3 bedrooms cleaned along with the rest of the house. Both my kitchen and my guest bath had just been renovated and were close to being brand new (so not difficult to clean at all). First cleaning was $115.00, not the estimated price given. I didn't hesitate to pay it and also gave the 2 people each a $15 tip. I'm very flexible (which Meri said she appreciated) and am also a good tipper. I usually don't complain, but the last time Meri only sent 1 co-worker and was supposed to be here by 11am but did not make it until 2:10 pm. I was OK with that because I really needed the job done and she did not leave until close to six. I felt for her doing the job all by herself, tipped her and she went on her way. After looking around after she had left, I noticed my fireplace mantel was not even touched at all, my master bedroom headboard was not touched, no vacuuming was done under 2 dressers in master bedroom, metal headboard of queen bed in guest room not touched, and no cleaning of the new guest bath tub was done either (it may have been wiped, but certainly not cleaned). So I was not happy and tried to speak to Meri the owner about this but did not receive a phone call back because she does not call directly, she only wants to text. Each text said she would try to contact me the following day which never happened. I went out of town and when I got back 2 weeks later, I called to schedule another cleaning, but wanted to speak to her first about these issues so she would be aware of them as we still had not spoken directly. Needless to say, I was only sent texts in response to my calls. I had no other choice but to discuss the issues through texts which I did not like at all. The end result was for Meri West, the owner of this cleaning company, to basically tell me that my job was too small for her big company, and it wasn't worth it to her to keep me as a customer. She stated in her final text to me that she "only sends two people to do a job that's 5000 sqr ft or larger due to her having to pay travel time and mileage". My only question to Meri West is, if my job is such a short/small job, why wasn't her 1 co-worker able to get the complete job done when she was here last time for close to 4 hours? Was it possibly bad time management on her part or maybe just not trained very well by Meri West who claims to have very high standards in all aspects of the job?? Again needless to say, I will not be recommending Meri West's cleaning company to anyone. I also have all the texts to back up the above claims I have made. Thank-you.

There were exceptions with some of the areas in the job, but Meri responded beautifully. It seems, a recently hired employee, was the problem. Meri sent Val to redo the the problem areas (at my convenience). She nor the job could have been better

We are very particular and demanding people and Merii's cleaning service has satisfied our expectations to date. It is a pleasure to request something to be attended to and done in a professional manner. A huge improvement from our last cleaning service. We love having Tiffany, she's thorough and wants to please. Hope nothing changes. Thank you Tiffany for a job well done.

If there was anything that was not done to satisfaction, she would take care of it. I didn't have any issues though. I found her on Angie's List and she had a high rating.

Meri's team does a great job. She is very responsive and flexible with appointment times and days. The one time the cleaning was not up to par, she immediately offered to come over and fix it herself or take 15% of the fee.

We moved to Jacksonville from the NW a year ago. We had a very reliable house cleaner there. We have not been able to find a good one here, so finally decided to join Angie's list. Wow we are amazed with how quickly we were able to review on-line and love who we selected! Cheryl is great!!

Meri's people do a good and thorough job of cleaning my home. I am very pleased with their service.

I just realized I forgot to give her a review. So, here it is. Last fall, I was suffering from hip degeneration and was totally unable to do any deep cleaning, myself. I had guests coming, and the floors were the main thing I couldn't do myself. They looked so dull and gummy. I think they are white or red oak, and are almost 100 years old. So, I found Meri in Anji's List. Because the floors are so old, I figured they really wouldn't look much better because I couldn't afford to spend a fortune with a floor refinishing service. (You know how it is, I just wanted to know it was clean even though nobody else could probably tell the difference. ) Meri was very pleasnt. She wanted to use some sort of product I'd never heard of. I thought sure, knock yourself out. Just get em clean. As I recall, she only charged about $100. I left the house for only a couple of hours while she did them. Then she said not to walk on them for a couple of hours. When they dried, they were gorgeous!! A soft glow, not overly shiny, but really rich and soft. I was also nervous that anything that looked that good at first would not hold up and also that the product might ruin the floors over time. (you get what you pay for, they say) But it has been about eight months. since she did them. I hardly ever vacuum them and I never use any product to clean them. They still look perfect! The only reason I need to call her again is that I spilled a ton of bug spray in the hall and it ate right through the finish. (Yikes!) So, I'm hoping she'll work her miracle again. Well, I know you think I"m a relative or that she paid me to say all this. I'm always suspicious of glowing reviews! I promise, she probably doesn't even remember who I am! I don't know anything about her other cleaning services or her employees, but I imagine she does an excellent job on everything she does. I can definitely recommend Meri for an inexpensive spruce up for old, neglected hardwood floors. By the way, she also included mopping the kitchen and bathroom and sweeping the large front porch and back deck in that great price!

Although Meri and I have decided to part ways, I will say that the cleaning services provided were well done. Her staff is very professional and have always done a thorough cleaning and I have always trusted them in my home. I have decided that I require better communication, ie., over the phone follow up versus strictly communicating with Meri via phone texting. Also, its important to me to have a more personal, homey feel as I prefer to have the same person coming to my house each week and do not care to pay the $50.00 up-charge for that service. As I discussed with Meri, I believe I need a housekeeper, not a cleaning service, so its me, not her. Meri and her staff are really hard workers and even though I have decided not to use her company any more, I would recommend her company if you are looking for a house cleaning service.

MEri and her group did a great job. They came in a cleaned the entire house, made the beds, and got everything together before I got home from work. What a great feeling to come home to a clean house after a long day at the office ! Bathrooms were clean, wood floors mopped, kitchen floors mopped and kitchen clean. Everything smelled great ! Bless her heart, she even helped with the cats ! Great Job and I would totally recommend her ! John

Good....Meri and her staff have always accommodated changes in our schedules and if we ask for something additional, they will do that as well.

Diane did a good job and was pleasant to talk to. She was on time and went right to work. She stated the charge should be less now because she took care of special tasks. No discount for using you as reference. Going to come every two weeks.

We hired A Well Kept Home to clean the kitchen and bathrooms in our primary home and she was in & out in about an hour and a half with excellent results. Our second residence which is occupied by my elderly father in law was also cleaned on the same day. This was a more thorough cleaning of the entire house and was also performed quickly and efficiently. Meri and her assistants are very professional and efficient. They work quickly and thoroughly and do an excellent job. Meri is very easy to communicate with; most of our communications were via text and she always responded quickly. She is flexible and accommodating with scheduling and very easy to work with. We will be using them on a regular basis to supplement our housecleaning. Highly recommended!!