1-800-GOT-JUNK?

On 9/16/2024 I went on line requesting Got Junk to pick up 8 items in a storage facility, in Jacksonville Fl. . Their response was availability that day between 11:30-1:30. The storage had a freight elevator and flatbed dolly’s for their use. They arrived at 2:30pm, two employees, 1 trip to get the items and load their truck, total time, less than 30 minutes! The items included, a small futon, one old dryer, an empty dresser, a small side table, a small foyer table, a small box of 8 dinner plates, and a mirror and small microwave cart. Had I had a pick up truck available it would have all fit in the bed of the truck. Nonetheless I was charged, $573.00 . This is outrageous and when I know they will turn around and sell these items, this company obviously takes advantage of anyone needing this kind of service. Calling customer service and asking for some consideration on the price, as I am a senior citizen and on a fixed income, I got no where. I had called several non profits, ie, Salvation Army, Teen Challenge, Vietnam Vets, and no one was available for a month. I could have waited a month and paid for another storage fee to have a non profit do the pick up, but I wanted to be rid of these items. My mistake I will never do business with these people again and writing this review as a forewarning to anyone using GOT JUNK!

Came out the next day at the scheduled time. Had some large items and many smaller ones to. Quick, efficient and very easy to work with. I would use again!

Scheduled appt. online for Monday between 4 and 6 p.m. Gentleman called Monday at 9:30 a.m. and asked me if he could come earlier. I said I could be available from 2-3 p.m. Arranged my schedule to be available at the earlier time. He did not show and I called him. He said they had scheduled other jobs and would arrive at my originally scheduled time period of 4-6 p.m. I called again at 6 p.m. and he said they were running late and never know how long a job will take until they get there. He said he couldn't get here before 7 p.m. which is the cut-off time for trucks to enter my gated neighborhood. When I explained the cut-off time he said I was being "smart" with him so I told him not to reschedule my appt. It would benefit this franchise to have a system where people upload photos of their "junk" to be removed so that the crews could better estimate jobs and manage their time. Being rude to (potential) clients is not a good strategy either.

unknown

Super professional and on time. Was in and out in less than 15 minutes. Definitely recommend.

Perfect.Shed is gone and they removed all the pieces.