Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

CARPET CONCEPTS INC

4.2(
6
)

Carpet Sales and Installation, Carpet Cleaning

About us

Carpet Concepts was started in 1966 with a very simple mission, to provide quality products at competitve prices. It has always been and will always be a family business. We have only three employees. However there is almost 100 years combined experience among those three. We have a store in Jacksonville and one in Jacksonville Beach.

Business highlights

59 years of trusted experience

Services we offer

area rugs, wall to wall carpeting, workroom services such as seaming and binding

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.26 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
17%
2
17%
1
0%
Rating CategoryRating out of 5
quality
5.0
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.8
Write a review
Showing 1-6 of 6 reviews
Cindy C.
09/2017
5.0
carpet cleaners, carpet installation
  + 0 more
Its a family run business and they were all involved making sure it all worked out well. Just started carrying Dash and Albert rugs so I was able to purchase two of those as well. Great assortment of carpet to choose from and they picked up the large rugs I had, cleaned them and cut them to size with the new house and delivered. Couldn't be better
Description of Work: Ordered rugs, had rugs made from carpet I had and ordered and installed stair runner
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Susan G.
04/2015
3.0
carpet installation
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$900
June R.
01/2015
5.0
carpet installation
  + -1 more
unknown
Description of Work: Cut and bound two large pieces of carpet into oval area rugs. They look great and fit space perfectly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
dale H.
07/2013
5.0
carpet installation
  + -1 more
unknown
Description of Work: Carpet Concepts did binding work for me on some left over carpet I had installed in my home. They did a great job binding the carpet and did the work quickly. They were friendly and helpful. I also ended up purchasing a beautiful carpet from there store. Kind of pricey, but I love it and it is a unique design.
Rating CategoryRating out of 5
Yes, I recommend this pro
Rae W.
07/2013
5.0
carpet installation
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Sara Jane C.
09/2012
2.0
carpet installation
  + -1 more
I went in on August 29th to Carpet Concepts and picked out a sample. They gave me a price written down on their card along with the sample number for the carpet. The following day I went in and paid them half in advance and ordered. The price was no much higher. I had the card with the number and so they went with that price. They took the order. I called them to find out that the piece was in and it was bound. I found out that something needed to be done so it wasn't ready. I went to pick it up a few days later. I thought it looked like the wrong color when I picked it up, and sure enough it was. I decided to keep it and that I wanted the rest of the carpet I had paid for. I called them to let them know this. When I went in the following day, they didn't have the great big samples out that I could compare my piece to. I asked for the rest of my carpet and they made excuses and told me I'd have to pay more money for it. They were using the carpet I had paid for to sell and make profit off of it at their other store.
Description of Work: I went to Carpet Concepts to have a rug made.
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
Response from CARPET CONCEPTS INC
Member came to Carpet Concepts, Inc. and wanted to order a 4 x 5 rug made from a carpet. When we order carpet we have to buy in the widths that it is available. This product is a 12 foot width meaning we had to order 12 x 4. The salesperson she first dealt with is an owner and decided to only charge her for half of the 12 x 4 thus the $280 price. However the Member returned and asked another salesperson for a price, never telling him she already had a quote. He quoted her $480 because he was charging her for the entire 12 x 4. At that point the Member produced the business card of the first salesperson (the owner) for $280. We of course honored that price and made the rug for her. She ordered Karastan's "Ribbon Dance" color Lush Garden in a 4 x 5 bound all around. That is exactly what Carpet Concepts delivered. A day or two after she paid for and picked up her rug she returned demanding the balance of the carpet. We explained to her on two occasions that the reason she only paid $280 instead of $480 was because we were only charging her for half of the carpet we needed to order to make her rug. We feel bad about this misunderstanding on her part, but we did try twice to explain it to her. Carpet Concepts, Inc. has been in business for over 46 years we take pride in providing quality products at competitive pricing. We have tens of thousands of loyal customers. We work very hard to satisfy each and every one of them. The Member just could not understand what we were explaining to her.

    Contact information

    1421 3rd St S, Jacksonville Beach, FL 32250

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Sales and Installation,
    Carpet Cleaning

    FAQ

    CARPET CONCEPTS INC is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: Closed

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 4:00 PM

    CARPET CONCEPTS INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, CARPET CONCEPTS INC does not offer free project estimates.
    No, CARPET CONCEPTS INC does not offer eco-friendly accreditations.
    No, CARPET CONCEPTS INC does not offer a senior discount.
    No, CARPET CONCEPTS INC does not offer emergency services.
    No, CARPET CONCEPTS INC does not offer warranties.
    CARPET CONCEPTS INC offers the following services: area rugs, wall to wall carpeting, workroom services such as seaming and binding

    Contact information

    1421 3rd St S, Jacksonville Beach, FL 32250

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM