Precision Garage Door Service

Excellent! They replaced the springs, center piece, all of the rollers, lubed everything, put in some extra support, gave me a 5 year warranty; all for like $475. They truly care about the details which is why they are "precision."

I talked to Rachel from Precision Garage Doors and explain that I need a new garage door system and she talked to me nicely and recommend Bryan. When Bryan H showed up in my house, I asked him tons of questions and he answered them like a piece cake because he is a professional technician. I will hire them and ask for Bryan H again. Thank you

The gentlemen showed up on time with all the tools, products, and safety gear needed. They installed the new motor, wound the springs, adjusted the wires and were done quickly. A very professional group of workers who made sure to clean up all of their mess including the small pieces of wire that my little dog would have just loved to eat. Price was exactly what was quoted. No photo included because I have not learned how to do that yet.

Sales rep Bryan was a previous installer and walked me thru the process. My garage has custom cabinetry that was close to the rails, and I had other installers indicate this was a problem. I was very pleased with Precision quality of materials, timeliness, punctuality and especially installation. A.J. and Jay were most excellent in fast installation, clean wiring, customer briefing on usage, clean up, etc. Door quality and installation were just as described, no surprises. My door is solid, insulated and opener works great on smartphone. Would highly recommend.

It was excellent the Person would very professional

Amaxing company and very professional

The were very quick to respond. Josh and Jay were very professional and friendly. They showed me the issue and fixed it. I had to get a new belt They didn’t try to sell me anything else which I appreciated. Though I did buy another garage door opener because mine was old. Thank you guys! Definitely will call again if I have a problem with the garage.

I have used Precision Garage Door Service before and I called them when I realized my garage door wouldn't close. They had my information in their computer and told me that a technician would arrive between 6-8 PM. About 30 min after I made the call the technician called asking if he could come over immediately. Two techs arrived and within seconds the garage door was in working order. I also asked them to install a key pad for the garage and again, within seconds the job was done. These techs were polite, professional and very personable.

It went well, I would recommend them to family and friends

Contacted Precision for a broken spring. Since they previously repaired spring the item was under a warranty. Technician Garret was qualified and knowledgeable. He completed the work in a reasonable amount of time and we are very satisfied.

Technican knew his job. I called company back to do other work which they did well.

Responded quickly, gave estimate explaining everything that needed to be done, and sent via email, appointment made, punctual, professional, friendly, total garage door overhaul and installation of new garage door opener, 2-3 hour job, very neat, technician double checked his work. Very happy with the work done, I love my new garage door opener. Highly recommend. 5 star review! :

What wonderful service!! From the call to resolution, the service was superb. Jeremy Rossi came out the same day, replaced the warrantied parts, no questions asked. Professional, competent, and courteous. Who says America doesn't have great customer service. Precision should be a model for all service organizations!! Thank you!!

On time, done in short time, and all good thus far.

On Thursday, February 8, 2018, my Overhead garage door spring broke. I tried call the company numbers that I found on the ID sticker label on the garage door. I was unable to reach any of the companies. I went to the web site of Angle’s List and Home Advisor for ratings of other garage door repair companies. I found on both listing they gave high ratings to Precision Overhead Garage Door Service is Overhead Garage Door service contractor. I called Precision to schedule appointment for repair of my broken garage spring. The repair service was schedule with Precision for Saturday, February 10, 2018, with a window of time. The day the service the Service Tech was (2) two hours passed the scheduled service window of time. Once the Service Tech (Christ Green) arrive he explained he is several hours behind and he is here now. I explained to the service tech that my garage door has a broken door spring and I do not have any other issues with my garage door. The Service Tech stated before he could work on the door he had to perform an inspection of the garage door. Once again, I pointed out to the Service Tech the only thing wrong with my garage is the broken spring. Also, I explain that I have a schedule maintenance of inspect the garage door every three months. (checking for loose bolts/nuts, lubrication if needed etc.) The service Tech stated he would not be able to work on the garage door without the inspection. At that point I had no choice but give authorization to the service tech to perform his inspection, I needed my garage door spring replaced and for the garage door to work. About half-hour later the Service Tech reported that I need to replace the door cables, rollers, bearings and more. I have reviewed his report, I stated the garage door is working in good condition. I have got fourteen years of service on the current hardware without any problems and if replaced the hardware with new hardware I would get another fourteen years of service out of my garage door. So, at that point I gave the authorization for the Service Tech to do an overhaul service of the garage door. I would much be proactive than reactive. Several hours later the Service Tech stated the service has been completed and I should not use the garage door for least hour (oil on hardware). An hour later, I open the garage door to find the garage door making loud noises, cutting the top left side frame weather seal and the left bottom two panels out of line pulling the hanger out of the frame. I immediate call the Service Tech (Christ Green cell #). The Service Tech stated it’s late and he is on another service call with his location over some 45 minutes from my location. He (Mr. Green) would call the office for another Tech to schedule a service call for tomorrow. The next day (2-11-18) I had another Service Tech to show up at my house. This Service Tech (Casey Crane) is the trainer of the Service Tech (Christ Green) has stopped to review my concerns that the garage door is not operating properly. After the Service Tech reviewed my concerns and making some adjustments. The garage door still operating with the same problems. Service Tech (Casey Crane) stated with the garage door being 14 years old and making the update repairs would cause the garage door to act different. Also, I need to replace my door hinges. I stated to the Service Tech, I did not have this problem until your Service Tech (Christ Green) worked on the garage door making the update repairs. The Service Tech stated again the problem came from the update of the hardware on an old garage door. I asked the Service Tech if the door is requiring new hingers is that not in the updated equipment service just provided. The Service Tech stated No they do not carry Overhead Garage Door parts. I stated to the Service Tech, I do not understand on your Company logo it shows Precision Overhead Garage Door Service, and so I understand that you can not replace or repair my hingers that need to be replaced. The Service Tech stated that is correct. The hingers they carry do not work for Overhead Garage Doors. I than asked the Service Tech as to the torn weather seal. The Service Tech stated that would be additional cost to replace the damaged door weather seal. At that point the Service Tech left the garage door in the same condition. I was afraid for my wife and myself to use the garage door. I took the garage door out of service for safety concerns. On Tuesday, February 11, 2018, I called Guaranteed Garage repair to schedule appointment to review and give any recommendation on my garage door issues. The Service Tech with Guaranteed Garage Repair was scheduled for Friday, February 12, 2018. I met with the Guaranteed Garage Repair Service Tech (James Carbon) on Friday, February 12, 2018, after his review. The Service Tech (James Carbon) has found the only thing wrong with the garage door would be a few adjustments and stated the garage door is excellent condition. I gave authorization for the Service Tech (James Carbon) with Guaranteed Garage Repair company to make the proper adjustment to the garage door. After the Service Tec (James) made the proper adjustments providing the garage door to operate quiet and normal during the opening and closing procedure. This was at an additional cost $150.00 that I should not had to occur if garage door not been damaged by Precision or had been repaired correctly by Precision. Currently, with the work performed by Guaranteed Garage Repair Company Service Tech (James Carbon) the garage door is working properly and quiet. I have tried calling Precision Overhead Garage Door Company with no return calls. I would not recommend, or I will never use Precision Overhead Garage Door. Attached invoice copies: To cost of the replacement of the broken garage door spring: 1. Precision Overhead Garage Door: $650.00 2. Guaranteed Garage Door Repair: $150.00 Total Cost: $800.00 Darrell P. Remole (772-380-5755 dremole47@yahoo.com _______________________________ 04-26-2018

Excellent product. Professional workers. Job completed in about 1/2 day.

Initial consult held. Revisions discussed. I followed up with a call since I never got a return call. Order adjusted with them telling me they would get back with pricing and confirmation. Told door would take four weeks after order submitted. No callback, no contact, no door, no idea, no deal. I will be contacting another provider.

Keith did an excellent job, explained the procedure as he went along. From the first phone call through the repair process their customer service skills was evident. On time, parts, labor and education on spring repair job well done.

work was ok but in addition to the $99 you advertised and I paid up front, it was another $125 to have work done. Saw their ad on TV and they advertised the same basic service for $50.

The technician arrived in time. Evaluated what needed to be done and presented a list of options. Seemed that the complete overhaul was the best choice. He worked quickly and completed the job on time.

The salesperson, office staff, and installers were punctual and professional. Quality door with quality installation service and everything was done on time. Even the city code inspector was impressed with the job they did.

Great. Included proposal to replace springs and bearings at a later date.

Jeremy who came o give us a quote was amazing. We liked the price so much that we had him do it right there and then. He was all equipped to replace and fix what needed to be done on our garage door. We didn’t have to wait for any parts to be ordered. Definitely having him come back to do maintenance once we need it.

It went perfect without problems from my first contact from the staff to set up the appointment to completion of the work. The door was loud when it opened and shut and the door is much quieter now. Very good company.

Ok but unable to provide parts for spring replacement for Horman brand doors.