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PARADISE FIBERGLASS POOL INC

2.0(
2
)

Pool and Spa Service

Reviews

2.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
50%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
3.5
professionalism
2.5
responsiveness
2.0
punctuality
1.5
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Showing 1-2 of 2 reviews
Doris M.
08/2013
1.0
pool cleaners
  + -1 more
Started on September12 2012. Pool and spa work completed 11/21/12. After numerous calls and request by email and phone, and almost a year later, I still do not have a working Spa heater. The grout around entire pool above tile is cracking and was told this is normal due to the acrtlic deck in contact with a different material and we need to apply silicone. Cannot use our Spa. This has been a nightmare and I will most likely have to go to court to get this settled as they are not eesponding otherwise. They had an F rating on BBB that I found just after signing contract with them. Of course they explained this as customers that were to blame and now are trying to blame me for a heater that has never worked since they installed it. It was not under warranty according to a pool service company that came to look at it. Makes me wonder if they gave me an old used heater. It has truly been a nightmare and I would say if you are looking to put in a pool, RUN fast and furious away from Fl Paradise pool company out of Hudson Fl.
Description of Work: Installation of Fiberglass pool and spa and equipment
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$30,000
Response from PARADISE FIBERGLASS POOL INC
At Paradise Fiberglass Pools we pride ourselves on our work and craftsmanship. Having a Better Business Bureau rating of A shows that we take pride in what we do. The expansion and contraction rate of fiberglass and concrete are different. Cracking around the line is not uncommon, and is repaired under warranty if and when the customer notifies us. Two to Three months after the pool finale, the homeowner contacted us in regards to the heater not working properly. The repair company assessed the problem with the heater. They stated the problem was due to chemical burn and voided the warranty. Even though the problem was out of our hands, we ordered the replacement parts and installed them at no charge to the customer. Two to three days after the installation the homeowner contacted us and stated the heater was not working again. Our technician and office assistant told the customer that we would have to get a hold of the manufacturer to take further actions to resolve the problem. And in doing so we receive a letter from Angie's List.
CATHERINE C.
03/2005
3.0
pool cleaners
  + -1 more
THEY WERE NOT A VERY ORGANIZED COMPANY.
Description of Work: THEY INSTALLED A FIBERGLASS POOL FOR ME.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
$35,000

    Contact information

    14130 Dream Oak Dr, Hudson, FL 34669

    www.paradisefiberglasspools.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    PARADISE FIBERGLASS POOL INC is currently rated 2 overall out of 5.
    No, PARADISE FIBERGLASS POOL INC does not offer free project estimates.
    No, PARADISE FIBERGLASS POOL INC does not offer eco-friendly accreditations.
    No, PARADISE FIBERGLASS POOL INC does not offer a senior discount.
    No, PARADISE FIBERGLASS POOL INC does not offer emergency services.
    No, PARADISE FIBERGLASS POOL INC does not offer warranties.

    Contact information

    14130 Dream Oak Dr, Hudson, FL 34669

    www.paradisefiberglasspools.com