Metro Fences

Called metro fence to replace an old wooden picket fence with a 6 foot vinyl coated chain link. Day of install the sub-contracted it out to a Gulf to Bay a fence. Called for service since Irma dropped a branch on the top rail. Kalee answered and not the nicest person to speak with since she kept you on speaker phone the whole time. She told me there is a $500 minimum charge for the truck to come out. Had I known their customer service was this bad I would have used another company. Calling the sub contractors out now to repair. Steer clear of their B.S. call Gulf to Bay Fence instead. Glad none of my neighbors went with Metro Fence. Will not recommend them to my worst enemy. So much for Angie's list and their B.S. A review rating for them.

Communicating with the crew was difficult, due to language barrier. I asked the crew to be careful of some rose bushes near the fence; had I not watched carefully, they would have ignored my request and destroyed the roses - a worker was dragging vinyl planks through the rose bushes I pointed out. I had to stop him and direct him, with some resistance from him, to avoid the roses. Crew broke a sprinkler line - it appeared to be as if they didn't care that there as a sprinkler head RIGHT NEXT to where they had decided to install a post. Had they been careful, they could have avoided damaging my sprinkler system - which I had to repair with my own time and money as they do not pay for incidental damage. Other than those issues, the work was done well and quickly, however the flagrant disregard for my property really soured this deal.

Myself and 2 neighbors all wanted fences installed. We obtained quotes from five fencing companies and asked all of them to provide pricing for each home as well as a discounted price if they were awarded all three jobs as the same time. We were impressed with the quality of the fencing and gate hardware Metro offered and they provided a very competitive pricing for all three jobs. The installation crew arrived and completed fencing for all three houses in one day. There had been a change in the gate hardware that Metro uses between the time of the first presentation and when the installation was completed but Metro made this right. I would recommend Metro Fence - excellent quality at good pricing and timely installation

They construct the fence from scratch. It's very solid. It looks very nice. Doing it that way rather than installing it in sections is good for uneven, going around trees, matching up with other fences that sort of a thing. So, it looks very clean and professional. They did a nice job.

It was a little difficult to get in touch with the company initially, however, the end result is amazing, they have excellent quality, and I was very pleased with the workers.

no work done still waiting on quote

I would highly recommend Metro Fences. They gave me the best price and were able to give me the quickest install date. The fence looks great and the install guys were super nice! THANK YOU Adam, Kayle and crew for a job well done..

Someone came out to take measurements for an estimate but then never provided the estimate. I contacted them a week or so afterward and was told they would have it "soon." Three weeks later and still nothing.

Metro Fence kept me informed by call or email. Scheduled survey and estimate quickly. The contractors arrived 30 minutes earlier then the scheduled time. They finished approximately 150' of removal of old fence and replacing new fence. Arrival at 9:30 AM and finished before 3 PM. Fence posts are sturdy and they did not leave a mess.

If I had known there was such an easy company to work with out there I would have done this years ago. They showed up on time - did what they said they were going to do - charged a very reasonable price - AND best of all they heard my concerns and answer all questions. Great experience.

When my wife and I grew fed up with our falling apart wood fence we decided to research and hire a company to install a white vinyl fence. We had 3 companies provide us with an estimate and Metro Fences blew them all away. Adam the owner gave me a walk through estimate on my property explaining in detail what his company provides, showed me demo pieces and answered all my questions. He provided a written quote the same evening. The other companies were no where near as professional and again, their prices couldn't touch Metro Fences. We agreed to hire Metro Fences and they scheduled us about 2-3 weeks out. The day prior to install two workers arrived and took apart and removed our old fence without a hitch. The day of install the crew came in installed our fence, all 210 sq ft and gates in one day! We were thrilled and extremely impressed. The fence is top quality and maintenance is a breeze. It's going on almost 3 years and the fence looks the same as the 1st day it was installed. If you're in the market for a fence call these guys last so you can see first hand how much better they are than the competition.

The crew did an excellent job! They were very conscientious about the appearance of the job, they kept the work areas clean and they were very polite. I sure wish I had found Metro Fence when I had the first, large installation done! There is such a dramatic difference in the quality of materials and work! Never mind pricing - the first fence company I used was much more expensive on this second installation (I wouldn't have used them again anyhow).

They came out as scheduled and measured the location for the fencing. Several days later I received an email with the estimate. It was for 6 foot white vinyl privacy fencing-- not what I asked for. I called/emailed back for the correct estimate. They sent the estimate for the chain link with an added comment that for payment with anything form other than cash will cost $250 more (over the $2500 price for cash). I called and spoke with Adam who stated this is to make up for "other customers who haven't paid me..." Also reporting that he is in "litigation with 13-15 non-payers" and he only wants cold-hard cash. There is also a financing option. I would have to give him 12 monthly post-dated checks to pay for the installation and this would guarantee payment with no add'l charge. On a side note, his office worker looked me up on LinkedIn professional social media website, apparently to find out if I would be another non-payer. Why would an owner tell a prospective customer they are in litigation? I can only assume they have an inferior product and others have had only legal recourse... Update: 5/6/14. The additional charge for the $5000 fencing was $530. This is way over the 5% as stated in the rebuttal. Other companies state clearly on the estimate the credit card fee of 1.75%. Most major reputable gas stations now charge the same cash or credit. I have done my homework on hiring of service providers... thank you Angie's List!

Adam was quick to respond my initial call. Other companies, including ones on Angie's List, didn't even have the courtesy to call me back. I guess the job wasn't big enough for them. Adam arrived at scheduled time, and we discussed what I wanted, making a few changes as per code for a swimming pool. His crew worked quickly, was courteous to my few questions and did a beautiful job. The gates are perfect! I am very pleased. Nice to see a company that does what it says it will do.

It went great and they ended p doing fences for our neighbors as well.

Fence was installed quickly and looks great, however during install they broke my sprinkler system. When I emailed them they said that their contract states they do not warranty against any damages to sprinkler system and there was nothing they could do. End result is I will end up paying almost half the cost of the fence to repair the sprinkler system and there was not any type of remorse or sorry from the company.

I was really impressed when I got a return phone call with a message left on my voice mail. The Gentleman stated that the type of fence I was interested in was the only type of fencing that they do not install. He apologized and told me that he was passing my number along to another company who does do this type of work ! I am glad he took the time to call me back to explain. Usually you would not get a call back if there could be no potential sale. Very professional ! Keep up the good Customer Service !

Adam and the teem at Metro Fences gave me an estimate and a timeline to fit my schedule and budget for the installation of my fence. Upon arrival at my house the installers were super professional and got straight to work. After the completion of the fence installation they showed me how the gate could be locked and asked me if I was satisfied. And boy, was I!!! It looked amazing, I finally had a really beautiful gate and fence to protect my back yard. I was so thrilled!!! Adam and Metro fence did a great job. Two thumbs up from Brandon, Fl!!! I would definitely use again.

Although we had issues when Metro Fences initially installed our fence back in September, we called on them to do repairs to some damage on our fence, and they responded with a reasonable quotation, quick turnaround and easy repair. We are grateful for the service provided and would contact them in the future with any fencing needs. Thank you Metro Fences!

Very pleased with Adam and the fence install that Metro Fences recently did on my home. Thank you!

The day of installation the workers arrived early in the morning and worked well into dark taking their time to make sure the job was done right and making sure that it was finished that day. The fence needed to be put up as soon as possible for us to pass inspection on our pool and Metro Fences made it happen. We are extremely pleased with the work that was done and would highly recommend them. They were very professional.

This review is in addition to a previous one. The work has finally been accomplished and the finished result is terrific. The fences look great. Once the workers were here they worked efficiently and diligently for long hours to get the work done. We are very happy with the results however the job took far longer than estimated. The actual work did not take a long time but there were many delays and miscommunications. We did have a rainy summer.

Came to my house and never gave me estimate despite several calls and requests; I even put it on their Facebook page and they removed it

They made an appointment with me for about a month ago now, but cancelled claiming the wrong size gate was made. That day he cancelled. The next TWO appointments were cancelled due to rain on clear sunny days. Apparently, his weather radar showed clouds. It rain 2 days later. Both times, I'd contacted him to find this out. Today, for the 4th time, he cancelled claiming a death in the family. Read what you want in to this. I'd never work with them. 100% unreliable.

We had an appt today at 1:30pm. Your estimator called me this morning trying to change the appt because he said it was going to be raining at 1:30pm at my house. We had waited for 2 weeks for this appt, I was NOT going to change our appt just because he ?thought? it was going to be raining at my house. Does he melt??? First of all it is now 4:15pm and there has not been one drop in my yard, neighborhood or side of St Petersburg. It is way south of us and we are not supposed to see any of the rain for at least 4 more hours. So I have no idea what he was thinking. But just to let you know WE WILL NEVER USE METRO FENCES EVER!!! Even if you were to give it to us for FREE!!! Never ever!!! And we will tell everyone we can that your service is the worst in the state! I told him if he couldn?t come today by 1:30pm not to come at all. So I guess he chose not at all.