Vendor made two appointments, did not show up and did not call. I have waited two weeks to see if at least someone would contact me with an explanation.
Description of Work: I contacted Mr. Addison for an estimate for a sunroom /screened porch. He was polite on the phone and made the appt. for the following day. He did not show up or call. I called him back and he said he had forgotten to put it on his calendar and he rescheduled. He assured me that if he could not make it that day he would call me. He did not show up for the next appointment and did not call. I called back the next day asking what in the world could have happened for him not to at least call me and I was concerned( I thought for sure some emergency had come up and was willing to give him one more chance). He did not return my call at all.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0
Gwendolyn R.
07/2012
4.0
decks, sunrooms
+ 0 more
When Mark Addison, the owner, came out to give me an estimate, we looked at my back yard and we discussed what I wanted in a porch. He seemed very knowledgeable about his craft and was very responsive to my wishes. His estimate included building a larger porch at a slightly lower cost than the competitors. I also wanted skylights and he made some placement suggestion in the roof that resulted in plenty of sunlight flooding the porch. He is also licensed and insured, while some of the others were not. I believe he uses sub-contractors exclusively and this substantially delayed the project while he waited for them to finish other jobs. I also had concerns over not being kept informed about the delays. After I told him that I needed him to communicate better he did so. I think he was a little apologetic about the lack of communication because he poured, at no additional cost, a concrete slab for my garbage cans. (Now I can park my car in the garage where it belongs!) All told it was not a perfect experience but the resulting porch was worth the wait.
Description of Work: I selected this company primarily because they offered the best price and they served Homestead. I received three estimates from others and Addison offered me a bigger porch for slightly less money.
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Service Categories
Hardware & Home Improvement Stores,
Sunrooms and Patio Enclosures,
Decks and Porches
FAQ
ADDISON METAL ADDITIONS INC is currently rated 3.7 overall out of 5.
No, ADDISON METAL ADDITIONS INC does not offer free project estimates.
No, ADDISON METAL ADDITIONS INC does not offer eco-friendly accreditations.
No, ADDISON METAL ADDITIONS INC does not offer a senior discount.
No, ADDISON METAL ADDITIONS INC does not offer emergency services.
No, ADDISON METAL ADDITIONS INC does not offer warranties.
ADDISON METAL ADDITIONS INC offers the following services: sunrooms and paitos