LaPensee Plumbing • Pools • Air

It was fine, quick, great, charge reasonable and seemed to solve the problem.

We had a terrible experience with LaPensee. We hired their pool division to replace a pool light that was out. After installation, it began intermittently to turn on and off, so we called them for service. We were never at the property when the service calls came, but every time we returned the pool light still went on and off on its own. We called them out at least three times, we were never at the property (which we use part time) when they came, and they never called to report that it was repaired. This went on for over two years and then after complaining they came out again and diagnosed that we needed an electrician to replace the transformer insisting that nothing was wrong with the light fixture. This made sense so we spent $300 to have the transformer replaced, and the pool light continued to turn on and off. We reported this, and they sent another technician, who inspected it and left, and shortly after the entire pool light fixture fell out and was floating in the pool by the wires. We reported this again and someone came and pushed it back in. They advise that they will now replace the pool light but none available due to supply shortages. Now the pool light doesn't even turn on at all. We paid nearly $1,000 for this work and they never offered to compensate us.

The plumber arrived on time. He was very knowledgeable and skilled. The water heater was a well known national brand and highly rated. The cost was exactly according to the estimate, the lowest of 4 estimates I received.

Our HOA contracted with this company to test backflow preventers throughout our development. Testing was covered by the HOA, repairs if needed were the responsibility of the homeowners. Fair enough. Lapensee came to my home, tested one of the two backflow preventers, and told me that it needed to be repaired. They said that if I had it fixed right then, I would save the cost of a service call; otherwise they would have to charge for a service call. They told me it needed a check valve seat. I asked them for the price of the repair--they said that they didn't know, it was up to the main office. I told them to go ahead. It took all of about 5 minutes. When I got the bill, it was for $127.50. I complained to the office. They said that this amount was a flat rate for any repair. I told them that the repairman they sent out said I would save the cost of a service call. They told me that the repairman wasn't authorized to tell me that and that he was wrong. So I was billed $127.50 for a $5.00 part and 5 minutes of labor. OUTRAGEOUS. They refused to adjust the bill.

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Great - always is. Used them for 20 years and they never fail.

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I have had two members of your plumbing repair team out to my house in the last 24 hrs and the toilet tank is leaking worse than it was when I first contacted your company. I understand water leaks are difficult to diagnose and correct however I would think after two attempts of re-seating the tank to the bowl it would be solved. Did either technician replace the gasket or just reuse the existing one? Can someone please help me or do I need to contact another company? Respectfully, Keith Phillips 941.524.2482 (M) 941.776.9880 (H)

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We started using LaPensee as our primary plumbing and pool services contractor several months ago and haven't looked back. Despite a reputation for being somewhat expensive, LaPensee's pool services cost less per month than two firms we auditioned earlier. Pros: - Spot-on scheduling & follow-up - Perfect installations & repairs - Prompt & professional, from the office managers to the field staff - Multifaceted expertise: propane gas work, standard plumbing, pool services, backflow testing & repair Cons: - Somewhat expensive (but worth it) I can't recommend this firm highly enough.

They are very responsive, very good, very professional and punctual.

Excellent prompt service and communication. Excellent workmanship, and the plumber was very nice and professional. Thank you!

I like them and they do a good job. Their pricing is good, but they're not cheap.

We had the good fortune of working directly with Fred of LaPensee Plumbing throughout our remodeling process. He is always quick to respond, and is also very quick to assess and issue and come up with workable solutions. His installers were always neat and courteous, and showed up on time, every time.

Installation of a new toilet, and an accessory, was scheduled to be between 2:00 and 4:00 p.m. The installer did not arrive until 4:30 p.m., after I called the office to re-confirm the appointment. The installer arrived without the proper equipment to perform the installation. Holes needed to be drilled into the cement floor, and he had no cement drill bits to accomplish this. I provided him with my own cement drill bits. Most Florida homes today are built on a cement slab, and bathroom floors are finished with a layer of tile. It is surprising that he would not have the tools available for a proper installation given this standard. Once the installation was finally completed, I expressed concern to the installer that the water tank was not mounted securely to the bowl. A simple press with a finger caused the water tank to sway back and forth. The installer specifically advised me that this was appropriate for this toilet model. I was concerned that a small child could push on the water tank, and cause it to break off completely from the bowl, causing possible bodily injury, and water or other significant damage to my home. In response, he advised me to get a “2x4” piece of wood, and silicone adhesive, and glue the wood to the wall behind the water tank. This would supposedly stabilize the water tank. I’ve never heard of something so preposterous, and it certainly caused me to question the competency of the company and its employees. After I complained, the plumbing supervisor arrived, and he corrected the installation. His excuse for the above work was that the installer probably didn't have the proper wrench. One part was also found to be missing from the installation. I wrote to the owner of the company regarding that part, and reported the initially defective installation. Neither the owner or anyone else at this company responded. Further, there was an outstanding balance due on the above, and I was not billed for the amount unpaid until three months later. That bill then contained two months of erroneous finance charges, which were not my responsibility. They were removed without comment after I complained. Never once was there an apology for any of the above.

It went very well. courteous, on time and reasonable priced.

La Pensee plumbing has just a great staff. From the staff that answers the phone and sets up appointments to the service men that come to your home. We were fortunate to have Earl do the plumbing work for us. He was neat, professional and on time. Who can ask for more then that. We have used La Pensee plumbing over the years and will continue to do so M. Hughes

I don't think that replacing a water heater is very hard, but did a good job and cleaned up after himself.

The plumber was very knowledgeable and professional. The toilet has worked fine and 2nd toilet appears to empty quicker and more completely. I would use this plumber again.

Fast, efficient, professional - highly recommend!

Don't use these people. They do not communicate with their clients and they do not take responsiblility for their work

On the first day, three immaculately clean and well stocked trucks pulled up outside at exactly the time they said they'd be here. The men introduced themselves, explained what they'd be doing, and then started work without delay. They put cloth runners throughout the house to keep the carpets clean. Where they cut through the drywall to reach pipes, they cleaned up the debris and vacuumed at the end of the day to keep mess at a minimum. When I had questions, the men were very courteous in explaining things to me. Also, the men worked well together as a team in a cheerful and professional manner. They finished the whole job in three days. The county inspector passed their work with flying colors, and the job went very smoothly. I'm very pleased with my new piping system. I have better water pressure than before, and everything from house fixtures to the irrigation system works well. And of course, never again will I have to deal with costly slab leaks! Greg LaPensee also helped coordinate getting a drywall contractor to patch the holes. I selected Schrader Home Improvement Specialists, Inc, to do the work. Scott Schrader came in soon after the plumbing was finished and repaired the drywall, plus he did some other non-related work for me as well, and did a great job. (He's covered under a separate recommendation on this website.) I highly recommend LaPensee Plumbing to anyone looking to repipe their home.

They did a good job. They were competitively priced.