We are a full-service moving company. We offer you door-to-door and pick-up delivery, loading and unloading of all your items. Our movers will disassemble and reassemble any items needed, and wrap all of your large non-breakable items, as well as provide you with heavy-duty blankets to protect your furniture. For a free quote, please contact our office, or check us out on our website. Thank you for your consideration in our company.
Business highlights
29 years of trusted experience
Emergency Services Offered
Services we offer
We offer you door to door pick-up and delivery, loading and unloading of all your items and our movers will disassemble and reassemble any items needed and wrap all of your large non breakable items as well as provide you with heavy duty blankets and tape to protect your furniture. We offer basic insurance on all your items also we can arrange for storage.
They showed up a day early - which turned out to be a blessing afte rall. We moved from Atlanta to West Palm Beach. They loaded and unloaded everything. I was a shocked by the huge difference in the estimate vs the actual cost. My recommendation is to ONLY proceed with any mover with an in-home estimate.
Description of Work: Movers
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$3,400
William P.
08/2013
1.0
moving companies
+ -1 more
Most HORRIBLE, HORRENDOUS experience I have ever had with a moving company, and I move often because of my job! I had a contract with this moving company to move a small amount of furniture from a Ft. Lauderdale apartment to a Hollywood, FL. condo. I gave them a deposit of $80 in advance to seal the deal. I had a four hour window, 1 pm to 5 pm, in which I had access to the service elevator at the condo I was moving into. I called them the morning of the move to confirm that they will arrive at 11 am. I was told that they could not get there before 5 pm because they were all booked up that day until 5pm. I asked to speak to the supervisor who also confirmed that he could not be there before 5 pm. Furthermore, he falsely claimed I did not specify the time that I needed them to be there. As I was trying to explain to him that I did specify the time to Phyllis and that the desperate situation that his company has put me in, he (the supervisor) began to get rude and indignant, and basically told me, using choice obscenities, that I was the one who was at fault, and they would not honor the contract. He then hung up on me. He was extremely unprofessional, to say the least, and from his conversation and bad grammar, I could tell he was an uneducated low-life. I ended up renting a large van from Home Depot and moved the furniture myself along with my parents. Bottom Line: If you do business with them, you are likely to get the same treatment that I got! I would recommend that you not use this company!
Description of Work: Nothing ! Moving on up, Inc. was supposed to move a small amount of my furniture from my Ft. Lauderdale apartment to a condo complex in Hollywood, FL. Per contract, sealed with an $80 deposit, they would arrive at 11:00 am to pack the furniture and be at the condo complex by 1:00 pm. I had reserved the service elevator from 1:00 pm to 5:00 pm, which was the only time I had access to it.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$307
Laurie G.
07/2013
5.0
moving companies
+ -1 more
arrived on time, some discrepancies in prices which were easily resolved. i suggest totally going over the contract and making sure everything you want included is on the quote. i used them before for a longer move within florida and would definitely use again.
Description of Work: local move from 6th floor apt. with freight elevator to garden apt. 40 minutes away
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Laura B.
03/2012
1.0
moving companies
+ -1 more
I was interested in a "flat rate" move to avoid any surprise hidden charges. I got several "flat rate" quotes and decided to go with Moving On Up (moving company). It was the best rate and Lavie Tal, the gentleman that gave me the quote was professional and assured me it was flat rate. On the day of the move 3 men arrived on time. I explained to them what was being moved, right away the foreman Matt asked if I wanted the mattresses wrapped to protect them. Of course, I said yes. Then, I was informed it would be $22 for each mattress not including the box spring. What was I to do, other then accept the "additional fee". I was holding my breath as I watched them move my furniture. in the previous moves the 2 pedestal dining table was unassembled to protect and move. I made the suggestion and they insisted it was not necessary. Needless to say, they table top was damaged along with 2 bedroom dressers, and the bookshelf. The china cabinet top piece was not crewed to the bottom piece. I discovered this when I went to push it against the wall. The new home has some damaged to the stair rails, the wall and ceil area. Overall the three men were courteous, but lacked experience and caused damage. I have contacted their customer service and received a call back from Monica. I need to submit a estimate for the home repairs and will need to deal with another department for the furniture damage. I wonder how much more of my time this process will take. I still have to unpack and organize my home. Last note, I'm told by the foreman the other two men work for "tips". What? What happen to the flat rate? Bottom line, I would not use them again or recommend them.
Description of Work: Home move a mile away. HIDDEN CHARGES and left with DAMAGED FURNITURE & HOME.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$791
Joseph T.
10/2011
1.0
moving companies
+ -1 more
I was moving residence from Orlando, FL to Alfred, NY. On May 27th, I contacted Moving On Up by telephone and using their internet estimate tool. I asked for an initial quotation based on my estimate of my personal effects being approximately equal to a one bedroom apartment. Later on I revised my estimate and gave them a precise date based on my travel plans. They committed to picking up my personal effects on Wednesday the 17th of August at 6 pm. This was contained in a binding estimate and I had paid $80 being 10% of their estimate of $832.The day before my move I called them as I hadn't heard from them to confirm their arrival. At that point they asked me whether they could pick up my personal effects (which I had boxed) the next day as their truck had broken down. I explained that I was flying out the next day at 6 am so unless they could come by 4 am the next day, I would not be at home. The next day, they called me three hours before the move to tell me that the earliest that they would pick up my boxes was the following day. As a result I had to cancel my flight ticket (losing $120.40), book a ticket on the flight the following day (costing me $ 325.40) and had to take a taxi to the airport (costing $ 55) the following day as I had to make new arrangements for getting to the airport.When I spoke to Moving On Up on that day they were insulting and said that it was not acceptable to book my ticket to fly out on the day after they had agreed to pick up my boxes. They said that they wanted to cancel the contract as Alfred, NY was a small town that was not of the same size as Rochester or Buffalo or New York City. They said that they could no longer commit to delivering my boxes within ten days of picking them up. I had to send an email saying that it was acceptable to deliver the boxes within a month.When Moving On Up showed up at 10 am on the 18th of August, they did so in a van rented from Enterprise. They could have rented that van the previous day. They added taxes to their original estimate resulting in a total price of close to $900. They picked up my boxes within half an hour.They would not give me an exact date and time for delivery when I made repeated phone calls from Alfred, NY. Finally, I sent them a letter with a copy marked to the police in Hollywood, FL. I informed them that since they weren't committing to a date and time for delivery, I would have to assume that a theft of my personal effects was in progress. They delivered my boxes on September 27th - one month and nine days after picking them up. The police in Hollywood, FL visited the office of Moving On Up to make inquiries. When the police contacted me, I informed them that the boxes had been delivered and I would be taking further action if necessary through the courts. As the boxes had been delivered, there was no longer a case of theft for the police to investigate.I have sent letters to Moving On Up asking for compensation for my cancelled air tickets. They have not shown any indication that they will be compensating me for the breach of contract that they committed.I hope that Angie's List will be able to persuade them that compensation is necessary for their breach of contract. The contract is the Binding Estimate that they provided to me. They committed to picking up my boxes at a time and date. They did not keep that commitment. Thanks.
Description of Work: Moving residence from Orlando, FL to Alfred, NY in the middle of August. Contacted Moving On Up in the last week of May to request estimate for moving contents of one bedroom apartment. Contacted Moving On Up again following inventory of all my personal effects and asked for a date of August 17th to pick up my personal effects, which I would box. Moving On Up provided a binding estimate committing to a date and time of 6 pm on August 17th. Based on their binding estimate I made my air reservations. Moving On Up broke their contract in the form of their binding estimate by picking up my boxes at 10 am on August 18th. As a result I had to cancel my reservation and make another reservation to fly out the following day. Totally I lost about $ 500 (five hundred dollars) for which I am asking Moving On Up to reimburse me. I have not as yet filed suit in the Court of Small Causes against Moving On Up. I have sent two letters with Delivery Confirmation to Moving On Up detailing my request for compensation.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$900
Response from MOVING ON UP
We would like this issue to be resolved as soon as possible. Before addressing the complaint from our customer (Member), Moving On Up, Inc would just like to say that it is always in our best interest to try and satisfy all of our customers’ needs. We moved Mr. (Member) from his home in Orlando, Fl to Alfred, NY on August 18th, 2011. At no point did our company guarantee a delivery date to Mr. (Member). Upon booking his move with our company and speaking with the sales representative it was explained to Mr. (Member) that the price for the move he was receiving was based upon him being flexible upon delivery, it was also explained that because of the location of where he was moving to it would take longer than usual to deliver his items. We made every attempt to deliver Mr. (Member)’s items as quickly as possible when there was another shipment going in that same route. Mr. (Member) knew about these limitations and agreed to it from the first time he decided to use our company. Our office addressed all of Mr. (Member) concerns; however Mr. (Member) still felt it necessary to contact the local authorities to come to our office investigating whether or not we had stolen Mr. (Member) belongings although he had already received delivery. It seems that Mr. (Member) is taking every opportunity necessary to deface our company. Mr. (Member) refused to go through our customer service/ claims department which is set-up to help our customers. Mr. (Member) is asking for compensation, and Moving On Up, Inc wants to know exactly what for? Moving On Up, Inc held up our agreement from the contract. Mr. (Member) received all of his belongings, which were mainly all boxes, and some luggage, which Mr. (Member) initially advised us that he was in no hurry to accept delivery. It is not our company’s intention to withhold our customer’s items from them. We have not existed in the moving industry for over 14 years by intentionally dissatisfying our customers. Moving On Up, Inc is hoping that this response will finally be able to resolve this matter once and for all. Thank you.
Doris M.
08/2011
2.0
moving companies
+ -1 more
After the move was complete, I noticed that a very large gold necklace was missing, but the case was still here. When I contacted the company, they asked me if I was accusing them of stealing, which I didn't feel comfortable accusing them of anything since I didn't know about any kind of retaliation. I am very dissatisfied with the way I was personally handled, they were not apologetic, but they were hostile, and were asking why I waited a month and 8 days to report the missing necklace. I didn't notice it was gone until today and I've thoroughly checked my new home to make sure it wasn't misplaced and I still cannot find it. All the valuable jewelery that I packed, myself, is still accounted for, but it's just this one piece that is missing. There was also damage to some of my things, and general carelessness with how they handled my property.
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Service Categories
Moving Companies,
Piano Movers
FAQ
MOVING ON UP is currently rated 2.5 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
MOVING ON UP accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, MOVING ON UP offers free project estimates.
Yes, MOVING ON UP offers eco-friendly accreditations.
No, MOVING ON UP does not offer a senior discount.
Yes, MOVING ON UP offers emergency services.
No, MOVING ON UP does not offer warranties.
MOVING ON UP offers the following services: We offer you door to door pick-up and delivery, loading and unloading of all your items and our movers will disassemble and reassemble any items needed and wrap all of your large non breakable items as well as provide you with heavy duty blankets and tape to protect your furniture. We offer basic insurance on all your items also we can arrange for storage.