E H Whitson Air Conditioning

Kevin & David at E.H Whitson Air Conditioning, Inc. If you think replacing an old AC unit in a tiny bathroom closet sounds like an easy job, think again. But Kevin and David took on the challenge like the pros they are, swapping out the old system for a brand-new 3-ton Rheem unit - all while working in a space that barely had enough room to turn around. The real test came when they discovered a damaged duct cutting off airflow. Not only was it restricting circulation, but it also showed signs significant damage and moisture buildup, which could have led to a nasty mold problem down the road. Instead of a quick patch job, they came up with a clever workaround to ensure proper airflow and prevent future issues. It was part engineering, part art, and all ingenuity. But what impressed me the most? They left everything better than it was. From securing the new unit perfectly to making sure the workspace was spotless, they went above and beyond. It’s rare to find that level of care and attention to detail, and I truly appreciate it. If you need a team that can turn a tricky install into a job well done, Kevin and David are the ones to call. I’m still not sure how they pulled it off—but I’m sure glad they did! Thank you, Kevin and David!

My building management company hired e.h. Whitson for fixing a gas leak. They were scheduled to come at 12, didn’t show up until 330 and then were gone before 530. They showed up the next day and said they fixed a gas leak. They came in my unit and turned on the gas and I told them I smell gas now and they shrugged it off and said it’s all fixed. I explained my pet has a breathing issue to please make sure and they assured me I was safe. I didn’t trust them THANK GOD and I was lucky enough to be able to bring my cat to my parents house just in case. 10 hours later I got home from work and the smell of gas was so bad, you could smell it outside the front door. Inside was just terrible, I couldn’t stand inside for more than a few minutes to gather some belongings and get out. You assured me! You put my life and pets life completely at risk! No regard for life what so ever. The next day, a different guy (same company) came back to fix it. I tried to tell him that I was assured the day before so please please make sure and he was very defensive and “couldn’t comment on the guys work yesterday” like um ok I’m trying to just triple check as anyone should because you don’t play with a gas leak! Thanks for being so negligent lives were put in danger. Consider yourselves lucky I didn’t take your word!

Great Service, professional and clean when finished.

It didn't go they cancelled and job will not be rescheduled.

Installed incorrectly so that carbon monoxide exhaust blows inside house

Charged $195.00 to replace valve cartridge in faucet handle. Price was not same as quote--they spent under 10 minutes in house. No special faucet -- cheap home depot model. TOTAL CROOKS.

The entire project was painless.

The folks at Whitson never disappoint. They're professionals that know what they're doing, and they're honest about what needs to be done.

Teco gas finally brought the gas lines from the street to the house. Then they realized that the lines needed to be brought even closer to the house for the appliance installation. A job that was to take 6 months was going on another 6. I decided not to get gas appliances out of frustration with the gas company. I had given Whitson a $600 deposit when they came out in May to give an estimate for the appliance installation. When I called an explained the situation, the man on the phone was so rude and started yelling at me at the top of his lungs. He said that there would be a $200 cancellation fee. I asked him to direct me to that language in the contract. When he couldn't, he hung up. I was later called by a supervisor who told me it would take 60 days to refund my money. I asked why would it take that long, and she said it was an accounting issue. I told her I wrote a check immediately for the deposit and that they were a small enough company that all they had to do was write a check. She refused. I then wrote a demand letter for return of my deposit in five days. I then called Teco since they referred Whitson. Teco told them they had to refund my full deposit or they would be removed from the approved vendor list. I got my money three days later. I was shocked at the rudeness and unprofessionalism of this company. I would never use them nor recommend them. They say they have been in business a long time. But the heirs are running it and they are running it into the ground.

Arrived on time, performed job quickly and efficiently, explained process and chemicals and left.

Overall, the service was good. They forgot to install an overflow detector on the upstairs unit & I had a leak. They were prompt about coming back out to install correctly.

Installation went fine besides needing a revisit to pass code by having the new slab secured to the old one. The real problem came when the compressor went bad. Upon taking the compressor to the local distributer for replacement under warranty, I was informed that it was in fact not a 10 year compressor, but a five year. The cost was $652 to buy another compressor for my unit. Upon contacting E.H. Whitson and explaining my predicament, I was transferred to John Lipka who did not make any effort to fix the problem and blew it off as a typo on the invoice. In fact, when I told him how much a new compressor would cost, he said to end this he could install the compressor for $652 in labor. I wish i had more time on my hands to have taken this to court; it's unfortunate that missing work to handle untrustworthy business practices is necessary. I'll never forget the awful service I received. Buyer beware when dealing with this company. I paid for one thing and they installed a lesser model. Unfortunately I didn't know anything about HVAC back then and was completely taken advantage of. This is an old review, but I'm new to Angie's so wanted to warn other members. Original Installation was 12/2005 Problem with compressor was 7/2013

Whitson came out to check a leak in duct work that only occurred in one small little area at the peak of the roof . They have been a few times to fix this same problem and replaced the area of duct work that was leaking. We still had the problem and we were told that all the duct work needed to be replaced because it was old and deteriorating. I had all the duct work and plenum replaced when we had the split air boxes taken out so the AC would run cooler and more efficient . This was done by Whitson 10 years ago. I decided to get another quote from a different AC company. Whitsons quote was $4600. The new AC company that came out said they have never ever seen a patch like that in the 29 years he's been doing HVAC. I saw the pictures he took what a hack job they did. They cut the flex duct in the middle took a piece out and then taped it on, the proper way was to detach the flex from the boxes on either end and replace that section. I have been with Whitson since the early 80's . Not anymore...Total price for the job was $160 .

The tech located the problem with compressor quickly. The shroud on top of the compressor is warping from the heat and age. The fan blade was rubbing against the shroud preventing it from turning. The tech tightened all the bolts and screws after properly positioning the shroud freeing up the blades. He also checked for freon leaks, electrical connections etc. Very pleased with their service.

We use Whitson for all of our plumbing, AC, and electrical services. Very professional, always on time, and their repairmen are top notch. We purchased the AC maintenance service agreement, so finally the end of our headaches of having AC issues since it is properly maintained. My sister also uses them and had an issue when the AC repairmen chipped the tile on her exterior steps removing her old unit. The owner personally took care of replacing her tile and paid for the whole front entrance to be repaired. You don't find good companies around like Whitson anymore.

Called in the morning and spoke with a very nive woman over the phone. She offered to me an appointment the same day and even told me that it might be between lunch time, but wasn't sure. Around 1pm somebody knocked on my door, a very nice man and very polite. He repaired my A/C and provided to me an invoice. Very professional. I recommand this company at leat for that kind of service I haven't tried the others yet but for sure will call them again.,

As usual, this provider is top notch sending the best people. Removed old AC, ran a 220 line, installed a new 4-ton Carrier AC, explained it all to us clearly. It was a 6+ hour job and through it all they were professional, had a sense of humor, explained everything and left the place cleaner than when they started. The price was what we had expected when we asked for the estimate and there were no hidden costs. In fact, Jason, head guy, was supposed to enlarge the AC return in the dining room, but had a better idea. He put in a second return in the laundry room which gave the same result and eliminated having to cut up the dining room wall more than the original return from 1972. All in all you cannot go wrong with this company. Inside and outside personnel are stellar.

It went well. Cleanup after themselves

We've used them for both plumbing and air conditioning. We love the guy who owns the place. He is a gentleman that's probably close to 70, so he really knows his stuff. He comes out, looks at things and tells you exactly what you need. He has a very efficient group of people. They say they're going to be here at a certain time and they show up on time. They call you half an hour before they're going to arrive, just to remind you that they're on their way. They usually get here within half an hour, no longer. They've done a great job for us. The quality is very good.

Quick and careful- Didn't go over the estimate. A little more expensive than some others, but quality of work, punctuality and piece of mind worth the little bit extra. They were also quick to respond when my kitchen remodel contractor accidentally damaged the gas line while hanging a cabinet- they were back first thing the next morning and made a clean repair for a reasonable fee (which my contractor paid on the spot)

One of the sinks was broken when the old faucet/handles were being removed. The sink was 20+ years old and was a color no longer made by Kohler. Unfortunately, the sink was in a powder room with a matching toilet. The plumber was appalled that the sink broke. That had never happen to him before. He apologized over and over again. After attempting to find a replacement sink (with no success due to the color) we were told to "go shopping". I.,e find a sink and toilet to replace the broken sink and the toilet. They paid for the replacements no questions asked. There was no dickering no foot dragging. When the new units came in they installed them. This is how a professional organization does things. They get an A+ in my book.

Technician showed up same day of my call. Spent about an hour tying to make water heater light. Quoted attractive price. Came back next day with entire burner assembly. Replaced in a few minutes. Honored quote. Cleaned up and gave me instructions as new burner slightly different. Great Experience.

We had to turn all the water to the house off to stop the flow, and went to stay at a hotel. Later that night I called again, but got the same recording. Then I went on the Internet and to their website and found another after-hours number, which I called and where I also left a message. Again, nobody called me back. I was forced to call another plumber who found a leak in the wall and fixed it. I then sent an email to EH Whitson and it took them WEEKS to respond, and when they did, they said they had no record of my calls and messages - and NO RECORD OF ME EVER HAVING BEEN THEIR CLIENT! I have receipts from all the numerous times they did work at my house, so find it quite strange that they have no record of me having been their client. I had a lengthy exchange of emails with someone from their office, but they insisted they'd never heard of me! What's even stranger is that my neighbor next door had used them for 15 years, and when he moved to Savannah and rented out his house, he called them to take care of a problem and they told him the same thing - they'd never heard of him! I suspect there may have been a change of management and they lost or destroyed old records, but that really is not a good way to treat long-term clients.

Sales peson who gave the estimate was rude and unprofessional (I would not h ave proceeded further if we had not had so many great references from many other apartment residents.. Everyone else involved were outstnding. We are very satisfied with the work done and it was done exactly as promised.

Al, the owner of the company responded to our call. Very knowledgeable. Told us the water heater we were told we needed was actually too big for our needs. The plumbing company that gave us our original quote said a second hole would need to be drilled through the concrete block and stucco (they weren't going to patch the new hole). Al said the existing vent hole was all that was needed. Explained to us the $550 Teco rebate and how it worked. We agreed to have Al's company do the work. His installers were out in two days and completed the job. The new vent pipe was smaller than the existing hole in the wall. They patched the wall. We are delighted with the work that was done