DOLPHIN CARPET & TILE

Pros: *Price *Selection *Polite Installers *Installation on Stairs. Cons: *Attitude *Time frame *Organization *Approachability Hire capital carpet and tile

DO NOT USE THIS COMPANY! I initially ordered carpeting for bedrooms on December 13, 2014. I told salesman that I was moving and needed the carpet to be installed by January 12 as I was moving in and was holding off on furniture deliveries and other contracting until carpet installed. I was repeatedly told it would not be an issue and I had given them plenty of notice. I was called on January 9th, the Friday before the scheduled installation on Monday that my carpet I ordered was back ordered and wouldn't be in for at least another 10 days. Not sure why this wasn't told to me the month before at the time of my order! The installation didn't happen until January 21, six WEEKS after the order. When the installers got to the building on Jan 21 they told me the building wouldn't let them cut the carpet downstairs so they would have to come back in 2 days. Admittedly I live in a condo with a lot of regulations but the salesperson at Dolphin repeatedly assured me that he would contact management and get all the required rules and regulations. The installers told me they wouldn't leave to cut the carpet because they wouldn't be paid for their time. The manager of the store finally called me and offered to clean the old carpet I had to live with due to the late installation but it wouldn't have helped due to condition of the carpet. I found all the sales people and the manager extremely arrogant, unreliable, unconcerned and unapologetic about the delay and trouble in getting the carpet installed. The carpet installers were rude and unhelpful. I felt that they were all very unprofessional and sleazy in their business dealings. They did offer me $200 off my bill for the trouble but it wasn't even worth it after all the rearranging of othe deliveries and days off from work I had to take. They also never provided me with a breakdown of the actual bill and carpet cost and gave me only rough figures so I don't even know if that actually occurred. The manager gave me two different prices for my COD balance the day before delivery. I also ordered a designer carpeting that was patterned and wanted it to go in a certain direction. I told the salesperson that I wanted it in that direction when I purchased it and he said no problem like everything else. When the installer came, he told me it was impossible to do in that direction. It was all about getting the sale with no truthfulness at all. From start to finish it was a disaster. I would also be wary of the contracts that you sign with them because they have a lot of restrictive language that prevents any recourse Like canceling your order and I should not have given them a 50% deposit. Do not do. Read the front and back of the sales forms they ask you to sign. I would warn anyone about using this particular store of this well-known dealer. It was a horrible experience from start to finish and reminded me of the very worst stereotypical sleazy used car salesmen.No offense to reputable used car salesmen out there!

Same as above.

Most horrible experience ever! Would absolutely NEVER recommend! The installers, which were provided by the company, refused to fix problems they caused when installing. There were scratches on the laminate after moving the refrigerator back to it's original position after installation. They put pieces of cardboard under the laminate during installation which caused lumps, and refused to remove it as I requested. They also put divider pieces in the hallway between two bedrooms, which I didn't ask for. And when I asked them to remove it, they refused to do so. It was also difficult to communicate with the installers due to language barrier. When I called our salesman for assistance, he pushed aside our complaints which resulted with no resolution. We also called cooperate and met with the regional manager. The regional manager came to our home and witnessed the damages caused by the installers, he choose their side and refused to fix the problem areas whatsoever. He was very arrogant. Therefore, we still have the lumps and the scratches. Did I also mention that the quality of laminate is horrible as well. Scratches easily and water damages easily.

I was able to choose what type of tiles I wanted. I had an advertisement in the paper that I saw and after looking at many their tile price the best and they also had the coloring that I needed. They have problem free installation. They weren’t professional. The salesman at the stores was fine but they hire out installers and these installers were absolutely terrible. When they took out my old tiles, they left quite a bit of material in bunk and it was not a smooth clean up. They were quite a bit of bumps and lumps underneath. Then when they laid down the cement to put the tiles on, they did a little bit to cover the bumps and lumps that they had left. I found that myself as sometimes the shoe would get caught on the tile and that was my first problem. Then my nephew came over and told what they had done as he knows about it. They also did a crap job on a septum into my living room and my nephew pointed out that it was not cut properly and it was a little wavy. They also swept a ceramic tile outside my door with their equipment which could not be replaced because the coloring of my tile and the front door could not match exactly, so they put a piece together. When they did there is a block throughout in there in my front walkway between my tiles and then they did not even come back to paint the cement and put it back. The installation was really crappy and that was my main problem with them. After all this I will never go back and use them again. They also left a mark on my refrigerator. I called couple of times for the front step that they broke and they were trying to find the matching tile but it was a totally different color. They also mixed the grout to match the tile. I never heard from them after that. So I just left. In the beginning they were good.

Review was submitted for their other store and incorrectly identified as this store. I understand it has been corected in your system.

The first day of the job was a wash due to a storm (Ernesto). Nobody let me know, I had to call to find out. The contractor/boss that was send to work for us was not very reliable and hard to find. Because I do not speak Spanish, I frequently had to call the salesperson to find the boss so he could explain things to his staff that should have been obvious, like tiling under the fridge and the stove. I even had to explain to them how the tile was to be laid (in a brick pattern) as they did not know. In other words, they had to be supervised at all times. They usually came on time, if they came and they were polite. My experience with the salesperson in the store was not remarkable. I felt confused in how he prepared our invoice and how his company charged sales taxes. It is my understanding that there should not be sales tax on labor. Also, he seemed to be less interested in helping us after we had paid. I would not recommend this company to my neighbors.

I THOUGHT THAT THEY DID VERY GOOD WORK. THEY CAME ON TIME AND WERE VERY HELPFUL WITH EVERYTHING; THEY WORKED SO HARD. I THINK THAT THEY ARE A GREAT COMPANY TO USE.

THEY DID AN ABSOLUTELY HORRIBLE JOB LAYING THE CARPET. THEY DID NOT TACK IT DOWN AND DIDN'T PUT THE SEAM TOGETHER PROPERLY. WE WERE VERY UNSATISFIED. THEY WERE NOT VERY QUICK TO TAKE CARE OF THE PROBLEM EITHER.

THEY WERE VERY PROFESSIONAL. THEY WERE ALSO PUNCTUAL AND EXPERIENCED AT WHAT THEY WERE DOING. THEY WERE VERY CLEAN AND NEAT. THEY NEVER LEFT US A MESS.

THEY BROUGHT THE CARPET ALREADY CUT TO FIT. THAT WAS NOT TOO PROFESSIONAL, I DIDN'T THINK. THEY WERE NOT RESPONSIVE TO OUR QUESTIONS. THE PRICE WAS FINE BUT WE DIDN'T LIKE THEIR WORK ETHICS.

THE WORKERS CAME OUT ON THE SCHEDULED TIME AND DATE OF THE APPOINTMENT. THEY INSTALLED THE CARPET WITH EASE AND IN A PROFESSIONAL MANNER. THE FINISHED PRODUCT MADE MY EYES GLOW. THE NEW CARPET MADE MY ROOM LOOK BRAND NEW.

THE TILE THEY PUT DOWN IN THE MASTER BEDROOM AND BOTH BATHROOMS LOOKS SO AMAZING. THE ESTIMATE I WAS GIVEN WAS ACCURATE AND THE INSTALLERS WORKED VERY FAST TO GET IT ALL DONE.

DOLPHIN DID A BEAUTIFUL JOB. MY CARPET LOOKS LOVELY AND THE SALES MAN WAS SO NICE AND HELPFUL. THE GENTLEMEN WHO INSTALLED MY CARPET WERE ALSO VERY NICE AND POLITE.