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DOLPHIN CARPET & TILE

Carpet Sales and Installation, Ceramic Tile, Flooring Sales and Installation


Services we offer

CARPET, HARDWOOD, LAMINATES, AREA RUGS, AND EXPORT.

Reviews

3.214 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
21%
3
21%
2
0%
1
29%


Rating CategoryRating out of 5
quality
3.6
value
3.6
professionalism
3.3
responsiveness
3.1
punctuality
3.6
Showing 1-14 of 14 reviews

Tia D.
07/2016
4.0
flooring contractor
  + -1 more
Pros: *Price *Selection *Polite Installers *Installation on Stairs. Cons: *Attitude *Time frame *Organization *Approachability Hire capital carpet and tile
Description of Work: Installed laminate flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Lynda S.
01/2015
1.0
carpet installation
  + -1 more
DO NOT USE THIS COMPANY! I initially ordered carpeting for bedrooms on December 13, 2014. I told salesman that I was moving and needed the carpet to be installed by January 12 as I was moving in and was holding off on furniture deliveries and other contracting until carpet installed. I was repeatedly told it would not be an issue and I had given them plenty of notice. I was called on January 9th, the Friday before the scheduled installation on Monday that my carpet I ordered was back ordered and wouldn't be in for at least another 10 days. Not sure why this wasn't told to me the month before at the time of my order! The installation didn't happen until January 21, six WEEKS after the order. When the installers got to the building on Jan 21 they told me the building wouldn't let them cut the carpet downstairs so they would have to come back in 2 days. Admittedly I live in a condo with a lot of regulations but the salesperson at Dolphin repeatedly assured me that he would contact management and get all the required rules and regulations. The installers told me they wouldn't leave to cut the carpet because they wouldn't be paid for their time. The manager of the store finally called me and offered to clean the old carpet I had to live with due to the late installation but it wouldn't have helped due to condition of the carpet. I found all the sales people and the manager extremely arrogant, unreliable, unconcerned and unapologetic about the delay and trouble in getting the carpet installed. The carpet installers were rude and unhelpful. I felt that they were all very unprofessional and sleazy in their business dealings. They did offer me $200 off my bill for the trouble but it wasn't even worth it after all the rearranging of othe deliveries and days off from work I had to take. They also never provided me with a breakdown of the actual bill and carpet cost and gave me only rough figures so I don't even know if that actually occurred. The manager gave me two different prices for my COD balance the day before delivery. I also ordered a designer carpeting that was patterned and wanted it to go in a certain direction. I told the salesperson that I wanted it in that direction when I purchased it and he said no problem like everything else. When the installer came, he told me it was impossible to do in that direction. It was all about getting the sale with no truthfulness at all. From start to finish it was a disaster. I would also be wary of the contracts that you sign with them because they have a lot of restrictive language that prevents any recourse Like canceling your order and I should not have given them a 50% deposit. Do not do. Read the front and back of the sales forms they ask you to sign. I would warn anyone about using this particular store of this well-known dealer. It was a horrible experience from start to finish and reminded me of the very worst stereotypical sleazy used car salesmen.No offense to reputable used car salesmen out there!
Description of Work: Ordered and installed carpeting in 3 bedrooms in a condo.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,500

Madelyn B.
06/2014
1.0
carpet installation, ceramic tile
  + 0 more
Same as above.
Description of Work: Called husband picky. Spanish workers could not be communicated with. Some of the tile was poorly laid and it had to be removed and retiled. When this was requested, the workers saw nothing wrong with the way they laid the tile, The grout was poorly done. We are still fixing the grout up until today. I would never use Dolphin Carpet and Tile again.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$5,000

angela F.
06/2014
1.0
carpet installation, flooring contractor
  + 0 more
Most horrible experience ever! Would absolutely NEVER recommend! The installers, which were provided by the company, refused to fix problems they caused when installing. There were scratches on the laminate after moving the refrigerator back to it's original position after installation. They put pieces of cardboard under the laminate during installation which caused lumps, and refused to remove it as I requested. They also put divider pieces in the hallway between two bedrooms, which I didn't ask for. And when I asked them to remove it, they refused to do so. It was also difficult to communicate with the installers due to language barrier. When I called our salesman for assistance, he pushed aside our complaints which resulted with no resolution. We also called cooperate and met with the regional manager. The regional manager came to our home and witnessed the damages caused by the installers, he choose their side and refused to fix the problem areas whatsoever. He was very arrogant. Therefore, we still have the lumps and the scratches. Did I also mention that the quality of laminate is horrible as well. Scratches easily and water damages easily.
Description of Work: Purchase and installation of laminate wood flooring.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

leigh M.
02/2014
1.0
ceramic tile
  + -1 more
I was able to choose what type of tiles I wanted. I had an advertisement in the paper that I saw and after looking at many their tile price the best and they also had the coloring that I needed. They have problem free installation. They weren’t professional. The salesman at the stores was fine but they hire out installers and these installers were absolutely terrible. When they took out my old tiles, they left quite a bit of material in bunk and it was not a smooth clean up. They were quite a bit of bumps and lumps underneath. Then when they laid down the cement to put the tiles on, they did a little bit to cover the bumps and lumps that they had left. I found that myself as sometimes the shoe would get caught on the tile and that was my first problem. Then my nephew came over and told what they had done as he knows about it. They also did a crap job on a septum into my living room and my nephew pointed out that it was not cut properly and it was a little wavy. They also swept a ceramic tile outside my door with their equipment which could not be replaced because the coloring of my tile and the front door could not match exactly, so they put a piece together. When they did there is a block throughout in there in my front walkway between my tiles and then they did not even come back to paint the cement and put it back. The installation was really crappy and that was my main problem with them. After all this I will never go back and use them again. They also left a mark on my refrigerator. I called couple of times for the front step that they broke and they were trying to find the matching tile but it was a totally different color. They also mixed the grout to match the tile. I never heard from them after that. So I just left. In the beginning they were good.
Description of Work: Dolphin Carpet & Tile did tiles in my kitchen floors.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$900

Douglas A.
04/2013
4.0
carpet installation
  + -1 more
Review was submitted for their other store and incorrectly identified as this store. I understand it has been corected in your system.
Description of Work: Review was submitted for their other store and incorrectly identified as this store. I understand it has been corected in your system.
Rating CategoryRating out of 5
Yes, I recommend this pro

CYNTHIA M.
10/2006
3.0
ceramic tile
  + -1 more
The first day of the job was a wash due to a storm (Ernesto). Nobody let me know, I had to call to find out. The contractor/boss that was send to work for us was not very reliable and hard to find. Because I do not speak Spanish, I frequently had to call the salesperson to find the boss so he could explain things to his staff that should have been obvious, like tiling under the fridge and the stove. I even had to explain to them how the tile was to be laid (in a brick pattern) as they did not know. In other words, they had to be supervised at all times. They usually came on time, if they came and they were polite. My experience with the salesperson in the store was not remarkable. I felt confused in how he prepared our invoice and how his company charged sales taxes. It is my understanding that there should not be sales tax on labor. Also, he seemed to be less interested in helping us after we had paid. I would not recommend this company to my neighbors.
Description of Work: Complete tear out and haul away of main floor existing tile. Move all large furniture to garage. Installation of porcelain tile in living room, dining room, kitchen/eating area, family room, half bath, laundry room, hallway and two closets.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$7,300

03/2006
3.0
carpet installation
  + -1 more
THEY DID AN ABSOLUTELY HORRIBLE JOB LAYING THE CARPET. THEY DID NOT TACK IT DOWN AND DIDN'T PUT THE SEAM TOGETHER PROPERLY. WE WERE VERY UNSATISFIED. THEY WERE NOT VERY QUICK TO TAKE CARE OF THE PROBLEM EITHER.
Description of Work: THEY INSTALLED CARPET AND PADDING IN OUR BEDROOM.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$1,000

03/2006
4.0
carpet installation
  + -1 more
I THOUGHT THAT THEY DID VERY GOOD WORK. THEY CAME ON TIME AND WERE VERY HELPFUL WITH EVERYTHING; THEY WORKED SO HARD. I THINK THAT THEY ARE A GREAT COMPANY TO USE.
Description of Work: THEY INSTALLED CARPET AND PADDING IN OUR MASTER BEDROOM.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$800

03/2006
3.0
carpet installation
  + -1 more
THEY BROUGHT THE CARPET ALREADY CUT TO FIT. THAT WAS NOT TOO PROFESSIONAL, I DIDN'T THINK. THEY WERE NOT RESPONSIVE TO OUR QUESTIONS. THE PRICE WAS FINE BUT WE DIDN'T LIKE THEIR WORK ETHICS.
Description of Work: THEY CAME IN AND MEASURED THE TWO BEDROOMS AND KITCHEN DINING ROOM COMBO. THEN THEY CAME OUT AND LAID NEW CARPET.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$1,800

03/2006
5.0
carpet installation
  + -1 more
THEY WERE VERY PROFESSIONAL. THEY WERE ALSO PUNCTUAL AND EXPERIENCED AT WHAT THEY WERE DOING. THEY WERE VERY CLEAN AND NEAT. THEY NEVER LEFT US A MESS.
Description of Work: THEY BROUGHT OUT THE NEW CARPET AND THEN REMOVED THE OLD PAD AND CARPET. THEY PUT THE NEW CARPET DOWN IN TWO ROOMS AND TWO CLOSETS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

03/2006
5.0
ceramic tile
  + -1 more
THE TILE THEY PUT DOWN IN THE MASTER BEDROOM AND BOTH BATHROOMS LOOKS SO AMAZING. THE ESTIMATE I WAS GIVEN WAS ACCURATE AND THE INSTALLERS WORKED VERY FAST TO GET IT ALL DONE.
Description of Work: FLOOR TILE FOR THREE ROOMS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

03/2006
5.0
carpet installation
  + -1 more
DOLPHIN DID A BEAUTIFUL JOB. MY CARPET LOOKS LOVELY AND THE SALES MAN WAS SO NICE AND HELPFUL. THE GENTLEMEN WHO INSTALLED MY CARPET WERE ALSO VERY NICE AND POLITE.
Description of Work: I PURCHASED CARPET FROM THEM AND THEY INSTALLED IT THROUGHOUT MY HOME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

TOMMY & DOREEN C.
03/2006
5.0
carpet installation
  + -1 more
THE WORKERS CAME OUT ON THE SCHEDULED TIME AND DATE OF THE APPOINTMENT. THEY INSTALLED THE CARPET WITH EASE AND IN A PROFESSIONAL MANNER. THE FINISHED PRODUCT MADE MY EYES GLOW. THE NEW CARPET MADE MY ROOM LOOK BRAND NEW.
Description of Work: THEY TORE OUT THE OLD CARPET AND INSTALLED NEW IN ONE BEDROOM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$875

    Contact information

    172 N UNIVERSITY DR, Hollywood, FL 33024

    www.dolphincarpet.com

    Service hours

    Sunday:
    11:00 AM - 5:00 AM
    Monday:
    9:00 AM - 8:00 AM
    Tuesday:
    9:00 AM - 8:00 AM
    Wednesday:
    9:00 AM - 8:00 AM
    Thursday:
    9:00 AM - 8:00 AM
    Friday:
    9:00 AM - 8:00 AM
    Saturday:
    9:00 AM - 6:00 AM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Ceramic Tile,
    Flooring Sales and Installation

    FAQ

    DOLPHIN CARPET & TILE is currently rated 3.2 overall out of 5.

    Sunday: 11:00 AM - 5:00 AM

    Monday: 9:00 AM - 8:00 AM

    Tuesday: 9:00 AM - 8:00 AM

    Wednesday: 9:00 AM - 8:00 AM

    Thursday: 9:00 AM - 8:00 AM

    Friday: 9:00 AM - 8:00 AM

    Saturday: 9:00 AM - 6:00 AM

    No, DOLPHIN CARPET & TILE does not offer free project estimates.
    No, DOLPHIN CARPET & TILE does not offer eco-friendly accreditations.
    No, DOLPHIN CARPET & TILE does not offer a senior discount.
    No, DOLPHIN CARPET & TILE does not offer emergency services.
    No, DOLPHIN CARPET & TILE does not offer warranties.
    DOLPHIN CARPET & TILE offers the following services: CARPET, HARDWOOD, LAMINATES, AREA RUGS, AND EXPORT.

    Contact information

    172 N UNIVERSITY DR, Hollywood, FL 33024

    www.dolphincarpet.com

    Service hours

    Sunday:
    11:00 AM - 5:00 AM
    Monday:
    9:00 AM - 8:00 AM
    Tuesday:
    9:00 AM - 8:00 AM
    Wednesday:
    9:00 AM - 8:00 AM
    Thursday:
    9:00 AM - 8:00 AM
    Friday:
    9:00 AM - 8:00 AM
    Saturday:
    9:00 AM - 6:00 AM