ACE FLOOD & INSPECTIONS, INC.

I contacted Ace Flood & Inspections and made an appointment for a Wind Mitigation Inspection. We paid the $125 service fee and were notified by our property insurance rep that a Flood Evaluation Inspection performed. I contacted Ace Flood & Inspections and was told that I would need to schedule another appointment UNDER THEIR MISTAKE. I was told to schedule another appointment and I would be CHARGED AGAIN. I notified them that I requested a WIND MITIGATION INSPECTION NOT A FLOOD EVALUATION INSPECTION. The customer service rep stated that the error was mine and she can schedule another appointment. I kept explaining to her, that I requested a WIND MITIGATION INSPECTION and why would I PAY for another appointment under scheduling error. After a few more rebuttals, she had spoken to her supervisor who offered to $30 discount under a new appointment. I notified her, that I DID NOT REQUEST the FLOOD EVALUATION INSPECTION. I would like for someone to come out and perform the service that I PAID FOR correctly. I was told that “THERE WAS NOTHING THEY COULD DO FOR ME”…UNDER THEIR MSTAKE. I went with another with Wind Mitigation Company and I rather pay full price for a wind mitigation report done correctly than deal with a company that TAKES your money and will not acknowledge their error. I would suggest not recommending this company to anyone under their UNPROFESSIONALISM and the BUSINESS TACTICS they employ toward doing business.

Comedy of errors. Was like watching an old Keystone Cops movie. Use ANYONE before you use these guys. I had to pay another inspection company to come out and properly do the work.

I am very upset with them and the words that I would use to describe them you would not want to write down. He didn't tell me that they had to look in one of the vents and every time I called I would get someone different. I would ask to talk to the engineer and they would say they leave early in the morning and come back after the phone lines were closed. The ladies would always say that could answer my questions and then put me on hold forever. The guy that came out only did a half job he didn't even look at the whole house for an inspection. I have called at least 10 times. They tell me I have to fix something and I ask how to fix it and they say I don't know. This is there business how can they not know their business. The last time I talked to someone they said if we send them out that I would have to be charged again and he was only ever out here once and they told me that if he had to come out again I wouldn't be charged. I am still livid over this and it makes upset every time I talk about it. I hope they go out of business yesterday. The engineers are protected because they never have to talk to anyone and so they don't ever have to be held accountable for anything. I think this is why they still have an A rating is because no one can ever really make a complaint because they just put you on hold and pass you on to someone else.

We contacted Ace Flood and Inspections to perform the insurance inspection for our newly installed hurricane impact resistent windows and doors, along with a roof inspection. Costa gave us our 30 minute notification, as promised, prior to his arrival. I was timely greeted by a friendly inspector who actually removed his shoes before entering our home. He explained everything in detail and proceeded with his inspection. When he removed the scuttle opening to inspect the roof, he made certain that not one bit of insulation was disturbed, as I had a closet full of clothes hanging. Other contractors in the past that I have had enter our attic left such a mess, not caring at all whether insulation came pouring out of the attic onto our clothing. I was very impressed with his integrity and personality. He was very thorough and it was evident he was extremely qualified.