J I M S Electric LLC

Jim arrived and initially could not find the problem. After a while he said that the transformer was bad and needed replacing. This after reading the directions. I paid the $75 dollars he requested for a service call (although on Angies List he states he charges $65}. Jim said he would install the new transformer once I purchased it. I purchased another transformer, it cost $65. After numerous calls,he returned to replace the new transformer three days later. This was on a Friday. He couldn't get the new transformer to work and stated "Lets see if they come on over the weekend". I gave him $20 dollars for his efforts (stupid me). Of course they didn't come on. He said the new transformer is bad!!! I took it back to Lowes and got a second new transformer. Approximately a week went by and Jim came by and once again couldn't get the second transformer to work. It was then when he trouble shot the wiring. He found a cut wire. He said he needed to purchase wire. What electrician doesn't carry wire? Two days later he repaired the wire and the systems is now working. I received a bill for an additional $168. My total cost of repair for a service call, a tip, purchase of a new transformer {which I didn't need) and a second service call for eventual repair was $228.00. He REPAIRED A WIRE and I threw away a perfectly working transformer. I won't be calling JIM again.

All work done as expected

unknown

FOLLOW-UP TO COMPANY RESPONSE; I believe that I stated the case below as clearly as I could as to the events as they unfolded. Again, the company never said that they would only meet the electrical requirements of installing the garbage disposal and that the plumbing needs are left up to me. If that was the case, I would have never contracted with this company ! I truly regret that this company replied in such an inflammatory manner; nevertheless, the facts of this case remain and so does the uncompleted job. We contracted directly with the owner of J.I.M.S. Electric to install a replacement garbage disposal for our kitchen sink. He assured us that he has done this type of work in the past . 1st : The installation was done incorrectly for failure to remove a knock -out plug for the dishwasher waste line. We discovered this when we tried to use our dishwasher and found it attempting to empty waste water but not being able to do so. 2nd: Though corrected on a later visit by J.I.M.S. , what effect on the dishwasher's future function and longevity is unknown. 3rd: Next, we began to notice smelly waste water siphoning back from the garbage disposal to the dishwasher. The tech. was sent back to correct the problem. The tech. stated that there are two possible solutions to the problem: One, to create an air gap in the waste line ,which he did on this visit or Two, make a direct hook-up to the household waste line, And if the air gap doesn't work, he would return to do the direct hook-up. As a token of our appreciation we gave him an additional $20. 4th The above air gap solution did not work. When we contacted them to do the direct hook-up, that finally and hopefully would give us a fully functioning garbage disposal, they said they were done with us and hung-up. Prior to the installation ,we had no smelly waste water backing up and sitting in our dishwasher

Quick service. Honest, mindful, clean professional workers.