Air Temp Designs

Description of Work: i took out a contract with them on 5/2011 the rep came to my home and told me they would come back a couple times when it was time for service. i never saw anyone or had a call from them so i called them they told me to renew my contract (no i am not kidding) this was with out a doubt the most rude unprofessional manage in history he bacically told me a contract dont mean a thing!!! i stil cannot believe this has happened to me. and i cannot get my money back he told me he did not give refunds and hung up on me please stay away from them and watch out they called me on the phone to get my business so they must be hurting

Description of Work: This company called me on the phone offering a central air conditioning tune-up for $19,95. What I ended up with was deception by fraud. Two employees sent out by the owner's wife, Angie, worked at my rental property to tune up my central A/C unit and gave me lots of reasons that I must buy a "hard start" part for $125.00 to protect my unit. Shortly after this I traveled to the midwest where I spent the summer at our old family homestead and found out from a very experienced AC technician that I had been screwed by buying this part from Air Temp Designs that was not needed and was only added to increase my bill and their profits. Yesterday, Nov.29th, 2011 I received a call from this company to set up an appt. for an A/C check and I told the man calling for Air Temp Designs, that I was waiting for them to call me so I could express my displeasure with their tactics and fraud. He told me that either Angie or her husband, the owner would call me in two hours. They didn't. call or care at all. 2/3/12 I see that this company finally responded to my Angie's List complaint but absolutely did not address the $125.00 charge for a hard start that was absolutely not necessary and just padded the bill. This is the critical part of the complaint along with not responding to the customer at all when their own employee told me that Angie or Ilias, the owners, would call me in two hours to address my concerns. I stand by this complaint and statements and obviously they must be accurate because the company has done nothing to address my concerns.