AMERICAN FENCE LLC

on time, fast, efficient, friendly, professional would use them for any future fencing needs

Don built a gate for me and dis a quality job...solid construction, no sag, good latch, completely professional. I had several other odd jobs that he performed with the same level of integrity and professionalism. He is honest and hardworking and if I ever need fencing installed again, I would not hesitate to call him.

Don Arnold from American Fence came to my home and gave me an estimate for my privacy fence. He asked for a deposit and I wrote him a check, which was promptly cashed. That was 1/20/2011. He sent an email on 2/1/2011 stating rain has kept him away. It is 2/16/2011 and he will not return any correspondence. I will be filing small claims today and contacting the BBB. He is robbing people and should serve jail time!

He responded quickly, gave me a contract, came when he said, asked for 1/2 down and received the other 1/2 when we approved the final job. He and his coworker worked efficiently, removed and carted away the old fence (having to cut away lots of bamboo and brush to do so), installed the new fence, and didn't leave a mess.

If we had asked for a detailed contract up front, plus paid only 50% down instead of pull payment I think this job would have been much smoother. I wouldn't avoid using American Fence again, as long as those two caveats are met. Don was one of several fence companies who gave us a quote. He is courteous and knowledgeable and we felt good about selecting American Fence for our job. We were a bit surprised that he asked for full payment up front, but he said that was to secure the sale price and we went ahead and wrote the check. Don had offered to clear the property which has heavy underbrush and we appreciated that added service. Don immediately had the utilities marked and ordered supplies. He spent two days getting the posts set all by himself. During the time, he hit our satellite tv line and told us his friend could repair it for $75 (our cost). Instead, we had Direct TV repair it for ($50). At this time, we began to get perturbed that he didn't offer us better customer service and offer to pay for what he damaged. The third day he began setting the rails and luckily I was at home. When he showed me the first 16 feet, they were straight and not crossed. I felt badly, but Don had to redo that section and then cut the remaining boards to create the proper fence. We could have avoided this with a proper contract. After this Don disappeared for a few days and then a crew of guys showed up and went full steam on the fence, leaving a few odd shaped areas to finish. Don had another job scheduled and began showing up unannounced at our house to do a little bit here and there. By week number three I was highly concerned so I called and asked when he inteded to finish and he said he would be there the next day. He didn't show up. The following day he did without our knowledge, but our babysitter was home and saw him working. The only remaining piece as to seal the fence. Another week went by and then Don mysteriously appeared and sprayed the fence. The only way I knew was that I called and he said he had done the work the previous day. We started out on what we thought was good footing, but were a bit disenchanted that Don chose to do the work at his convenience and arrive at our home unannounced. I think this could have been avoided with a different payment arrangement. I think the issues of the sat tv cable and the style of fencing would have been avoided with a detailed contract. I believe Don knows what he is doing and is very skilled. We just would have liked to have experienced a bit better customer service.

Now he wont answer his phone. I cannot open this 300 lb gate, even after filing a complaint with the better business bureau.