COIT AIR DUCT CLEANERS

The tile cleaning was decent. The carpet cleaning was good at first, but the next day our room smelled musty. We ended up having to replace our carpet and the padding underneath the carpet.

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Usually, when you call a large, national company, you get This was one of the most pleasant vendor experiences I have had in a long time. From the time you call COIT to make an appointment, every one of the dispatchers (Patti, Yvonne) were pleasant, helpful and happy to answer every one of my questions. Then they set an appointment for the manager to meet you to assess the scope of services and sign a contract/invoice. Prior to his arrival the manager telephoned and gave me the time he would arrive to meet with me. He was very prompt and professional and left the meeting by telling me I could call with any questions I might have, between his appointment and the appointment date for the duct cleaning. The date of the duct cleaning, TJ telephoned prior to his arrival to tell me he was early; and asked if it was alright to arrive early? A telephone heads up for convenience??!?!?! This was like seeing the end of a rainbow or a Unicorn. It's rare, if not, non-existent. TJ worked quickly, explained each step of the cleaning process and was willing to answer any and all questions. Again, I cannot impress upon those reading this review how extraordinary it was, to encounter a company and its employees with such a high standard of professionalism. I would call this company again, in a New York minute.