AROUND THE CLOCK GAS SERVICE

Upon suspecting a gas leak around the area of our built-in, natural gas grill on the back patio, we contacted TECO-People's Gas who promptly sent a technician out to check on the situation. He identified one source of the leak at the meter itself, which he replaced. A subsequent pressure check revealed an additional leak, which he suspected was beneath the house itself as none of the obvious connections to the grill, the indoor gas range, the tankless water heater or the generator appeared to be compromised. The TECO tech gave us a list of approved gas plumbing techs and recommended Around the Clock (ATC), as the best choice to trouble-shoot and repair the problem. Given the fact that it was a Friday afternoon, we were surprised that ATC was able to send not one but two technicians out (Jesus Sr., [Master technician] and Jesus Jr., [Apprentice technician]), , who actually arrived earlier than the scheduled 5:00pm appointment time. To make an already long story shorter, after cutting through and isolating each of the supply lines from the meter, they confirmed that the leak was in the main line beneath the house, which supplied gas to the range, the grill and our generator. Jesus Sr. explained that this was fairly common with old (1950s era) galvanized line encased in concrete and advised that we needed to re-plumb our main line at a cost of $5,400. We were initially taken back by the price estimate on top of the $500 charged to diagnose the source of the leak, but given the complexity of the work involved and the extent of the line replacement, we approved the contract. After diagnosing the issue, the techs were able to install temporary hook-ups so that we were able to at least have hot water and run the dryer through the weekend. The work began promptly at 8:00am the following Tuesday and was performed by the same two technicians, who literally worked meticulously non-stop until 10pm. They were both extremely polite, knowledgeable and professional and certainly a testament to the fact that good customer service is still alive and well in South Florida. Jesus Sr. was extremely creative in his approach to determining the best and minimally invasive ways to tie in each of the appliances, given our home's layout, construction impediments and the fact that each of the appliances required a regulator due to TECO having to raise the service supply pressure. Bottom line, it was an expensive job, but worth every penny for the quality of service and the peace of mind knowing that our home is no longer a potential ticking time bomb,

The representative from Around the Clock gas was supposed to arrive between 4pm and 6pm. He arrived at 5pm. Around the Clock Gas charged my card $145 the morning of the appointment. The following day I received another $50 charge to 'turn on' the service. On the invoice it says $145 turn on and safety check. $50 turn on. This extra $50 charge was never relayed to me during my first call to inquire about cost. It was a complete surprise. I would caution anyone looking to hire this company to ask for a complete breakdown of cost so you are not surprised by a 25% increase in what you are originally quoted, after the job is complete. I don't believe they are honest in their quotes and I feel that is a bad business practice.

They demanded $146 before scheduling. Then they would schedule a date and a time and never show up. This went on for a week. The last time they scheduled I called first thing in the morning and they said they were late in the day and I went and did errands and called back and they stated they were already here and I was not at home. I explained they initially told me that they would be late in the day. I still have my problem and I am probably out $146. They stated they cannot reschedule until next week.

This is the third time I have used this company (laying down gas pipe for generator and installation of a tankless gas water heater). They have always been prompt, professional and have provided excellent service. I highly recommend them.

They found a propane gas leak and repaired

unknown

Mr. Gonzalez was very professional and the prices were reasonable (heater and installation). The crew stayed quite late on Friday night finishing the installation so that we would have hot water through the weekend. Despite being tired and working late they did an ecellent job. I used this company a few years ago to install a gas line for a generator and they were equally good.

see above

No problems with install; the price on parts was excessive when I called company to complain, I never received a return call.