United Royal Van Lines

When shopping for moving services, the moving coordinator in this company was very details-oriented and spent about an hour with me over the phone asking for details about every item I am shipping. This, along with the reasonable quote he gave me, encouraged me to sign a BINDING contract with the company to ship my stiff, which was the worst decision I?ve ever made in my life. The main issues I have with the company is that they did not abide by the binding contract. They started off by deliberately underestimated the price for the volume of goods I was shipping. The moving coordinator even balked when I suggested adding another 100 cubic feet to the estimate, just in case. He repeatedly assured me that the system they use for estimating the inventory size exaggerates the size for my favor, such that I will end up NOT paying any more than the quoted price. The first thing the moving crew did after arrival at my house in the morning of the moving day was to check my inventory to make sure it is the same as in the contract and had me sign the order to start loading the truck (with the same price in the binding estimate). I was, therefore, shocked to learn, after most of my goods were loaded on the somewhat undersized truck that arrived (by the way, not the fancy truck pictured in the company website, rather a small rented truck), that my goods would not fit and that, indeed, I would be charged an additional $2,400. This was told to me AFTER the workers had loaded most of the goods onto the truck, albeit in a rather haphazard manner. I was told that I had two options, one of which was that the movers would unload my goods and leave them on the ground, or that I could sign a revised estimate (in which they state that it was given to me BEFORE they start loading the truck) due to ?additional goods? I had, which is not true. I was, therefore, obligated to sign or I would have been left helpless with all my furniture on the ground before me and no one from the company customer service is answering my phone calls. As a matter of fact, several items from my inventory were removed since I had donated them prior to moving. Furthermore, when my goods (worth of $10,000) were finally delivered, after a significant delay, the subcontractor the company used was extremely careless and irresponsible, that most of my goods were damaged or lost as reported in the delivery form. Add to all this, the damages the crew caused in my house and the significant delivery delay (during which, I tried endlessly contacting the company to figure out about the status of my shipment without success) that caused me to buy new stuff waiting for my shipment to arrive. I regret using this company for my moving. I would had better sold my stuff instead of having it broken in addition to the expensive moving cost and extra charges by this company!

I actually had to take a day off of work, which was a fault to their advertising and they will not work around your schedule. Also, in the end some things were broken too.

Terrible. United Van Lines could not meet their contractual obligations & failed to show up on the date committed.

A very organized company to work with. They had all their I?s dotted and their T?s crossed. Professional way and all of them were very knowledgeable not only of the business of moving in general but in their business as well. I would highly recommend them to anyone who may need a moving company in the future. I already have a friend using them this weekend and he is already happy.