Sky Moving & Storage Inc

I was quoted an estimate for the move and decided to use thier services.
Several days before my move, I called to confirm the time I could expect them to arrive. I was told approx 9am, but they would contact me the day before. I never recieved a phone. The day of the move I recieved a phone call from the driver shortly after 9am informing me that they were several hundred miles away in another city. He then proceeded to ask me the price I was quoted. When I told him he told me that it would cost a lot more, and that the office did this all the time. (Give low estimates) When they finally arrived that afternoon, (I  paid for three movers, but only two arrived, the third arrived later) he told me that the move would take twice as long as the time I was told my the office staff.When I asked to speak to the manager he told me no one was available on a Saturday. When I gave him a discount coupon, he just laughed and said "do you really think they are going to let you use that?"Sky Moving and Storeage require payment in cash.  I had enough available cash to cover the original price quoted me.  However, I did not have enough to cover the new price.  I told the driver (who seemed to be the lead person) that I would have to go to the ATM, he said that was fine, and them proceeded to follow me, getting out of the truck as I was removing cash and told me not to forget about the tip. (At this point, I was not only upset about the moving experience, I felt that I was being threated)
Once we got to my new home I noticed several pieces of furniture were damaged, as well as some small items left behind.  When I questions the missing items I was told, we forgot them.
The day following the move I wrote to the company regarding my concerns, but never recieved any compensation or an apology, despite  following thier complaint procedure guidlelines, which included submitting pictures of damaged furniture.
This is by far the worst moving experince I've encounted, apart from the intial contact for an estimate, everything about this company is unprofessional and unthical and they have no regard for the customer.  Don't be fooled by lower price quotes.

It is a local company. I spent about a $1000 but they had told me that it would be $700 and I wasn’t real happy with that. The men were good. I spent more than what I thought and when they came here they wouldn’t take my credit card and wanted cash. They didn’t quite tell me that beforehand. I wouldn’t use them again. They broke few things. They were several hours late. The leader of the truck told me that they expected a tip and that was unprofessional.

I am writing in hopes that you may be of assistance of helping expose and resolve another scam artist company that is not only taking people’s money, but their property. After doing much too late research, I have come to realize I am not the only victim. I am also concerned in the fact that the company is run by many foreigners, whom lie about their identity and names. It truly is a circus. I had called several moving companies in the area of Florida, as well as checking online with various companies from P.O.D.S. to U-Haul. However, moving from PA to Fl, I felt it was best to use a moving company for the first time. In order to simplify the entire situation, please review below the events and problems in chronological order. • August 31st, 2009 I called several moving companies to check for prices. Several companies gave me quotes, Sky Moving was the lowest. I spoke to “Shiri”, who was extremely polite and explained the moving process, as per her company operates. • Shiri asked if I needed the moving people to pack for me. I told her no. Shiri and I discussed a general, on the moment inventory of my items in order to give me an “estimate”. Asking how the move is priced, Shiri stated that the price goes by the “weight” of all my belongings. At no time did she discuss any other way that the move could be charged. After going through a semi detailed thought of what I have, she told me she could give me a “very close” price for the move. At that time, this was the ONLY way that I was to be charged for the move was in according to the weight. Shiri did explain to me the rate could be higher if the weight was greater. Shiri said it should not be off by much. She stated she had given my stuff “extra” weight, so the total cost is probably going to be lower! Shiri also explained that there was an extra charge of $75 for extra steps if I had more than 16. I told her I was not sure, but if there was more, than the $75 was ok. She also EXPRESSLY explained that beyond the extra steps (if any), and only by the weight of more items, or change of destination (for example anther state), could the estimate of $1,667.00 go higher. Shiri said she would email me the estimate we discussed so I could see in writing what the charges were. Excited about the move, and pushing a close date to move, Shiri said the “first priority”, was to go into my email, and e-sign the document she sent to guarantee my move, which was very quick to the date. Apparently she had my email address wrong, because I did not get it. I called the next day and we both realized “Shiri” had the wrong email address. She sent it to me while I was on the phone with her and I did receive it. I verified the amount on the estimate, clicked he link to e-sign and let her know by phone or email it was signed. I will check phone records and emails to be sure. • Other general questions discussed were moving to and from locations, the date of the move, which was agreed to be on Saturday, September 5th, 2009, if they were able to carry cars (I was considering to fly down but needed my car), and I was also told that 3 men were to be moving my items. At that time, Shiri asked if I was flexible for that day before, Friday, Sept. 4th, 2009. I told her it was not a problem to be Friday, but at least have me ready for Saturday pick up. When discussing payment, Shiri told me that she was going to take a deposit for the move, but she did not state how much, she would need to ask a manager. I then asked if the total balance was due at the time of delivery, which she stated yes. As we agreed on the price, as well as the purchase of service, I provided her with my credit card information and told her I could not have the card charged for the deposit until the day before the move because I had to put money in my bank and there were no branches of PNC Bank in Florida. The closest one was over 140 miles away. She said it was not a problem, and told me I could pay for the move with the card I provided for her. I truly believed my move was going to be great considering the fact Shiri expressed no hidden charges. • On September 1st, 2009, I arrived in Philadelphia from my flight to go home and start packing. I emailed Shiri and asked how much it would cost to have Sky Moving transport my car. She feverishly called and emailed me many times to quickly provide a price of $895. I told her that was way too high and she said she would talk to a manager and call me back. Within a few minutes the phone and email was buzzing. She gave me a new price of $795.00. I told her I could not afford it and she said ok. I questioned her again for my own security about my move on the 5th. Shiri told me everything was great and she personally would call me the day before the move in case I had any other questions. • September 5th, 2009, I emailed Shiri to see if she heard any word on when the truck was coming. I had not heard from her all day, and it was already Friday. I decided to call. Shiri had a brand new attitude on the phone with me. She was very quick and cold and said “Dispatch will call you”. I heard people in the background laughing and Shiri even made fun of my politeness by imitating me and mocking me. Startled at what I heard, I paused and realized Shiri had already hung up the phone. • September 6th, 2009, I waited patiently and really believing that they were not going to show up, I called Sky Moving to see if they were coming. Early afternoon I was getting worried when no one came. Again, I was told by someone else who answered the phone “dispatch will call you”. In order to not start a fight, I cautiously said ok and waited. Around 3:30 p.m. I saw the truck pull up. They stayed inside the truck for a few minutes. I was beginning to wonder if they were coming out. Finally they did. • The first worker upstairs was “Joe”. There was another male in the truck who stayed inside for quite sometime. “Joe” came up and did a brief walk through of my apartment. In LESS than one minute, Joe stated that I have too much stuff and he immediately laid a lot of paperwork on my kitchen table. He then asked that I sit down so we can discuss the price of the move. I had no idea what he was talking about and said I had the price and payment worked out with the office. He stated that what “Shiri” gave me was a rough estimate, it didn’t matter, and he was now going to charge me by “Volume” of space I used in the truck. I got upset right away as he sprawled out papers and calculators and smooth talk. It is apparent he was going to change the price the minute he walked in. Furthermore, I am misunderstood how they could check the weight of my items with no scale present, and how they planned on moving me with one guy sitting in the truck and no tools present to be ready to move. It was nearing 4:00 p.m., which was considerably late starting a move. • “Joe” then explained to me that the price would be ok and he was saving me money. He also explained that there would now be charges for packing materials as well as the fact that I MUST pay him in cash or money order or he would not move my items. I was furious over the ride he was trying to take me on. I told him it was NEVER explained to me that I need to have cash on hand or a postal money order in order for them to move. If he needed payment, I authorized him to charge my card. I told him Shiri has my VISA number and she was taking care of it. He told me no, and whatever the total cost of the move was to be today, as per his determination, half of that amount was due now in cash or postal money order. It was Saturday, at 4:00. There were no banks open, no post offices open, and everything I own in boxes. I got very upset and told him “Here’s my card- Charge my card”. At which time he refused and said he could not accept it. He took my card when he first arrived to receive an “imprint” of the card and made me sign my receipt which was already charged for $333. I later realized the online contract provided to me did not state this. I