Cita Van Lines, Inc.

This firm provides an attractive initial estimate, but their business practices fall short. Once I had signed the contract, they became hard to reach by phone. I attempted to place a deposit on my move using Zelle, but my bank blocked the transaction for ?security reasons.? That was the first alarm Afterward, I was told they were revamping the business due to poor reviews and had begun retraining staff. However, I still got sent to an automated messaging answering system when I called today with an urgent issue. They have 16 complaints against them at the Better Business Bureau - though they only joined last fall. When I asked why, I was told the BBB was ?Just like Yelp.? In other words, not a good indicator of a company?s performance. I contacted a new mover who told me that most moving companies dont require deposits, and that any such request could be a red flag. I canceled my estimate/ contract - and contacted my bank to dispute the reservation fee on credit card.

NO ONE ANSWERS A PHONE, NO ONE EVEN CALLS TO CONFIRM YOUR MOVE. THE ONE PERSON I FINALLY REACHED FROM THIS WEBSITE HUNG UP ON ME! DO NOT HIRE THIS COMPANY!!!! THEY ARE BOGUS FROM MY STANDPOINT! HORRIBLE!!!!!!!!!!! SO NOW YOU HAVE MY DEPOSIT AND WE HAVE NO MOVER!

Extensive damages to our furniture and boxes: antique furniture that is completely damaged that was wrapped when put on the truck and unwrapped when arriving, antique bed frame (unwrapped) with poster snapped in half and taped together, missing boxes, mattresses and box springs either unwrapped (I was told they would be wrapped when they arrived at the warehouse) or the wrapping was ripped exposing the mattress, missing section of a desk, missing pieces of a drafting table and Adirondack chair that was loaded intact that at some point were taken apart and now are unusable, a reclining chair that is now broken, wood furniture that was simply taped together causing damage to the furniture as well as the finish, pieces of furniture that clearly fell off and were put into our children's plastic bin of clothing by someone. Virtually every piece of furniture has some damage to them, even those that were blanket wrapped-and many of the blankets had tears in them as well, exposing the furniture underneath. Nearly ALL boxes were smashed and damaged, and we are missing boxes that contained precious heirlooms. We expect a few things to go wrong, but not to this extent. Also, the driver of the truck bullied us into signing lading form & attempted to hold our furniture hostage when we were upset about the state of the items. He then left without us being able to go through the inventory together (we did not sign). Even he acknowledged that the loading of the truck was unprofessional. Cita has not returned our phone calls now & has repeatedly not given us forms to fill out a claim after saying they would. They showed up significantly late to pick up the furniture and under prepared (not enough room in the truck or covers for the bedding) despite knowing the size of our order (having received half of the down payment). We have over 200 photos of damaged goods, which can be seen here: We want a full refund as the service was horrible.

Price was reasonable and explained everything clearly.

of company is too big for them, they are just a couple very rude persons probably in a small room somewhere in a hole in Missouri. their driver cannot speak English, all my furniture delivered broken. the first available delivery date in the contract was May 29, and since their driver could not read, they tried to deliver my furniture May 26. there is no phone number or email address that they respond, so if you do not like your furniture, this broker is the best.

Experiencia tree years

Their movers are straight-up the most refined ones in the field! When all other companies had denied moving my treadmills, they were the only ones up to the challenge. They secured each delicate part with padding and thick cloth and encased them completely in large blankets. I was over the moon when they arrived in one piece.

If I could rate this company more than 5 stars, Iâ d do it without any hesitation! My past 4 experiences with them have been consistently awesome! From scheduling to delivery, it was all perfect. I have nothing but praise for them!

Brant Moving day rolled around, and these folks showed up on time, armed with all the packing gear. They wrapped each thing so carefully, especially the fragile stuff. And get this they even made special boxes for the extra fragile bits!

For a last-minute move, they were super responsive. They quickly checked my stuff, gave a fair quote, and packed everything up fast. They showed they could meet tight deadlines without sacrificing quality.

Thomas and Smith were really focused on making us happy. They talked to us before the move and took special care of sentimental items. On moving day, they surprised us by bringing an extra person just to handle our complicated bed frame. They even gave us a checklist for setting up utilities after the move, which was a nice touch. Their attention to detail and extra efforts made us feel well taken care of.

The moving company gave us a coordinator who stayed in touch throughout. They kept us updated and made sure everything went smoothly. Having one person to talk to was really nice.

We did not have a lot of money for our move, but Cita Van Lines worked with us to make a plan that fit our budget. They were flexible and made sure we could afford the services we needed.

Amazed at how Cita Van Lines skillfully navigated their way while carrying my furniture down steep stairs. They didnâ t scratch the walls or drop anything either, despite some of the items being heavy. Their skills are truly commendable! I recommend them highly!

This is by far the most comfortable relocation I have had after a streak of horrible ones. Movers were efficient and double packed all my fragile items. They also thoroughly packed all my furniture after disassembling it. My possessions were delivered to me in one piece and on time. I would not hesitate to hire them again!

The movers did an excellent job disassembling and reassembling our home gym equipment. They avoided a major hassle for us because they knew what they were doing.

Amazing! They came ready to roll with all tools and other necessary items for an easy and professional move of heavy items. They were incredibly careful and responsible with the heavy and precious furniture pieces.

Did a good job, was assigned them from the company I booked with to go from Iowa to California. I had to pay an additional 200 for a long carry fee for my apartment but that's it. Everything arrived on time and intact I cant complain. Overall good experience Id reccommend

ALL OF THEIR OTHER REVIEWS ARE DONE BY BOTS you can tell because they were posted on the same day and do not use proper English. DO NOT USE. They arrived at 5:15 on Saturday, Sept. 2. The window I was given for moving was the 48 hours from 9/1 - 9/2. They said they'd be there between 10-2. I called at 12:30 and 1:30. No updates, I was hung up on twice. When he arrived he said we had 1,000 sq ft of items, quoted at $8000. I signed and paid $3,000 for deposit. The quote went up two more times due to Sq. Ft. I left at 10 pm because I was tired. They claim they packed til 3 am. They called at 7 am and said we needed to come back to pay them more. Now the quote is $13,000, after they finished loading the van. When we arrived we found half the kitchen unpacked, stuff everywhere, garbage everywhere our closets were not packed. We had to clean and finish packing. I couldnâ t pay them the extra $2k he asked for bc Zelle has a spending limit of $3,000. They apologized and left. We had to dispose of multiple pieces of furniture and items that didn't fit in our car that they left because they were late for another job. They ended up discounting us $400 out of a $13,000+ bill, which doesn't even cover the cost of the furniture, unpacked kitchen items. They moved us out a day late. We had to pay for an extra night of child care and book a hotel for a night. Unacceptable.

A friend recommended this moving company. From their transparent pricing to their careful handling of our antiques, this moving company proved why they're top-rated. The entire experience was seamless and stress-free. Kudos to the whole team!

I was thoroughly impressed by the meticulousness of the crew. Everything arrived in perfect condition, and the move was completed faster than estimated! The team was prompt, courteous, and handled all our possessions with utmost care. The pricing was fair, and the service

Moving is typically a stressful process, but this company took all the stress away. Their punctuality, care, and attention to detail left me beyond satisfied. I've moved several times in the past, but this was by far the smoothest transition. The crew was friendly, knowledgeable,

Outstanding service! Never have I experienced such professionalism and efficiency in a move. The team worked seamlessly, ensuring all my valuables were protected.

Great moving company! This moving company set the gold standard for the industry! From the moment they picked up the phone to the final unloading, everything was flawless.

They did a wonderful job! They were great and professional movers who were super considerate and fast. The crew were very professional and attentive to detail as far as making sure everything was handled with care! Would definitely recommend this company for all