Reliable Plumbing Plus LLC

At first, this company was good they were quick to respond and examine what is needed. I did have to wait until the next day for them to install a new grinder pump which is understandable. I bought a 3 yr warrant upgrade pump they said for $399. They also have a 1 yr craftsman warrant they as well are (supposed to honor as well) which they don't for a total bill just shy of 4K. NOTE: Please be aware they do not disclose they are recording all phone calls. It is an FL law and Fed law that you cannot record a phone conversation without disclosing it first. Just google it. I had to bring that to their attention then they started letting me know after several heated arguments with this BULLY /Scandal of a company. I encourage you to read up on other websites before using this company I sure wish I did. This company works off assumptions if they see one thing, they assume the worst and therefore you should have to redo everything. They installed a new grinder pump in mid-March everything seems to be working fine until one day in May when I came back from a long vacation. I smelled sewage outside, so I walked to my grinder pump, and it was overflowing but running. I called them the next day and explained. They were quick to come out and look. They saw one tampon still in the wrapper with no marks/scratches on it. They even took their own pic of the tampon and put it on my front porch. They assumed there were many more tampons and other things in the tank. As I told them plenty of times my wife told me it fell in from the cabinet when flushing the toilet we donâ t put anything that doesnâ t belong in there. They said the grinder pump was done and I now needed a new electrical box for the pump. The short story is the Pump was 100% fine they had wired the electrical box wrong connecting the R1 wire Hotwire to the ground wire which burnt out the circuit breaker and they gave me the wrong pump type. I had another plumber come out because they would not come out and test the pump. I spent another $600 for someone to test the pump. The big issue was that I previously had a high-head pump, and they gave me the wrong one. They never tested the pressure in the lines like they should either. They said I didn't have a high-head pump (FYI a high-head pushes out more PSI) They gave me one that max out 47.2 109ft head pressure. They said they had pics of my old one and it wasn't a high-head, Not until I showed them a pic of my old one they stopped arguing. As well they tried to charge me $1100 for a new electric box which I didn't need it was just wired wrong from their poor craftsmanship. They would not refund my money and take the pump as I asked. The Manager said he would never work with me said the manager because I had destroyed the pump early in the week. Then the owner called and said he would only refund the pump, not the labor or I could just replace the pump. The labor/craftsmanship was wrong and now I don't want to work with Reliable Plumbing Plus. Not until I called them and told them how wrong they were they would replace the pump is when they knew they were wrong. This company is so rude and mean. Not to mention their license with Escambia County was not up to date. In the end I had no choice but to have them replace the pump with the correct one but I am still out $600 from the other plumber that had to point out their mistakes.

I was not impressed. I would not hire again. They look at me as an elderly person. They are there to get money.