Payne Pool Professionals, LLC

I definitely do NOT recommend this company. Nightmare to deal with. The entire experience was very frustrating. We weren't told ahead of time when construction materials were being dropped off, we would hear a truck at 7am and scramble to put the load someplace. We actually had to fix one of the outlets because they didn't want to send the electrician back. The inspection process was very poor and a joke. The screen enclosure took almost 3 weeks when it was a 2 day job. I tried to communicate with the owner and CFO and they refused to speak to me about all the delays with the screen enclosure. At the end of the project, the pool chemicals were completely out of balance and they refused to help. It took me a month to correct it on my own. There were so many things that would not taken care of at the end. My calls were never returned. Pick a different company. This one is very bad.

Awesome and pool was built in less than 10 weeks! They are rock stars!

Very professional. Kept up to date on next step. Quality work

BEWARE! Payne Pool Professionals installed a new in-ground pool at our home. We paid them on time and as contracted. Upon completion of the pool, the plaster was discolored. Five months later, there were four cracks in the plaster and gunite, and our pool was losing water at an alarming rate. Payne refused to address the problems, and we wound up paying $16,637 out-of-pocket in repairs. For a new pool. Attempting to recoup the repair costs, we filed a lawsuit in District Court of Baldwin County (Case Nr. DV-2023-900369.00). The court ruled in our favor and entered a judgement against Payne in the amount of $18,137. We have never sued a company before and were astounded that Payne refused to stand by its warranty and disappeared. They have refused to acknowledge the courts judgement and we have had to hire more attorneys to collect. The judges ruling was: "It is ORDERED and ADJUDGED that a judgment is hereby entered in favor of the Plaintiff, [name redacted], and against the Defendant, Payne Pool Professionals, LLC in the amount of $16,637.60, plus $1,500.00 in attorney fee reimbursement, plus costs of Court and interest." Payne does not honor their warranty, instead claiming the customer does not properly maintain their pool. In our case, nothing could be further from the truth as we had a reputable (in business for over 25 years) professional pool company performing weekly maintenance from the time Payne completed the pool. A bevy of Better Business Bureau complaints (https://www.bbb.org/us/fl/gulf-breeze/profile/pool-contractors/payne-pool-professionals-llc-0683-90037626/complaints) filed against Payne show some consistent things about the company: Their work is suboptimal. They cut communication and do not follow up in a timely manner. They often blame the homeowner for not properly maintaining their pool as the reason they will not honor a warranty. We cannot warn you strongly enough against hiring this company. Photos posted on Google Reviews.

I love him

This Company Is An Absolute Disaster! (And That Really Is An Understatement) From Day One They Were Completely Unorganized/ Showed Up Without Needed Tools/Supplies And Equipment! Had Numerous Excuses For Everything They Did Horribly! The Workmanship Was Terrible From Start To Finish And When I Say Finish I Mean When They Received A Letter From My Attorney Asking For Their License And Insurance Info They Quit!/Abandoned The Project! They Not Only Completely Screwed Up The Pool Installation, They Also Caused Significant Damage To My Property and Pool/ Left My Yard And Property Riddled With Trash/ Dirt and Debris All Over The Property and Street Which I Had To Clean! This After Showing Up A Few Hours Here And There On This Whole Install! They Managed To Dump About Four Wheel Barrels Loads Of Dirt/Sticks And Rocks In My Pool During Backfilling! The Rain Since Has Dumped Even More! Which They Refused Clean! The Liner Is Pulling Out Of The Coping In Numerous Areas, There Is s Wrinkles Everywhere Inside The Pool/ The Seal Connecting The Steps Is Hanging Off! They Cut/Busted My Patio Because They Said They Needed To Because They Mis Measured Only For The Pool To End Up 3 1/2 To 4ft Away From The Patio/Broke My Vinyl Fencing! They Quit Without Adding The Chemicals I Paid For/Installing The Ladder I Paid For/Installing The 400 Sqft Of Decking I Paid For, Did Not Provide Me With The Starter Cleaning Kit I Paid For As Well As Did Not Provide The Pool School I Paid For All Of Which I Have Paid In Full for!! They Tried To Add/Gouge Me On Other Things I Did Not Request And/Or Agreed Top Pay For And They Refuse To Clean Up The Messes They Made That I Paid For Them To Clean, And Failed To Pay For All The Damage They Caused To My Property. I Can Go On And On With This Crap Show! There Is Just So Much! Do Yourself A Huge Favor And Hire Anyone Else But Them! You Will See Everything In My Case File Soon When It Is Filed By My Attorney! This Pool Has Just Become A Major Liability If The 22 Thousand Gallons Washes Out! My Address Will Be On The Lawsuit Filed With The Santa Rosa County Court (Clerks Online Public Records) If You Have Any Complaints/Loss Or Damage Please Contact Me I am Sure My Attorney Would Love To Change The Case To A Class Action Suit And Get Justice/Compensation For Us All! I Have Security Footage Of The Entire Mess From Day 1 So Let Them Try And Lie Their Way Out Of This One!

Just an overall bad experience. From the time they finally got done, we had and are still having pavers collapsing in. They came out once or twice to fix it but it never was done right. Each new spot that collapses we fix ourselves now. Before a year and a half was even up, rebar started to come through the poolside. They said that the warranty was up and they would not fix it without charging us. They never used enough Gunite and somehow that is our fault. At a glance, the pool looks nice. But the mistakes were numerous. And they are still causing us grief.

Buyer Beware! Do not pay any money until you get a drawing rendition that you as the pool owner agree to.

Very good. Gave me a time-line and finished on time. Always took my phone calls and answered any questions I had.

Sanders and the team at Payne Pools did an excellent job! They were quick to return my phone call and promptly came out to give an estimate. They were responsive ,courteous and true professionals. I LOVE my new pool!

Payne Pools from Gulf Breeze....is horrible. We informed them that we had a sand bottom pool from the start. They said they could do sand bottom pools and then they were surprised when it was time to do the job, to discover I had a sand bottom pool. â This was their first and last says Payne Pool. They No longer do them. Attention to detail... I do not think so Sold us on the Tile track...no longer do them? Good communication .... not at all! We had to chase them down. They cut the liner and hid it behind the tile track.... we found it... took 4 months to â fix ... and over 3 complete drains and refills of the water ($900 and over 80,000 gallons of water wasted) because they could not get it right. Left us with a liner that is not fitting properly around the stairs with wrinkles and a very uneven bottom. Our Polaris cannot clean these craters because they are so deep. DO NOT BELIEVE THIS COMPANY!! THEY DO NOT DELIVER ON THEIR PROMISES.

From start to finish they were professional, on time and met all of my expectations. They informed me of expected difficulties ( a very high ground water level) and included the cost to mitigate in the original quote. I mentioned this because there were no surprise price increases and that was very welcome. The finished product is beautiful and well constructed.

Great service and always responsive to questions or concerns. Highly recommend.

They were terrific to work with

Working with Sanders and Payne Pools was a great experience. They were the only company to respond from my homeadvisor inquiry. The liner came in before expected and was installed before expected. Great job Team! Liner looks awesome, job site was clean afterwards and they even stopped by to help out as the cold snap was the next day, to make sure our pump would run all night. I recommend Payne Pool Professionals.

Saunders and John are wonderful to work with. Very respectful and friendly. I would highly recommend this company.

The Boss and crew were down to earth, professional with great bed side manner. They did an amazing job on our pool. They also were fair with pricing. I would recommend this company.

If there were higher numbers to assign i would do so. I asked for a quote on a pool heater, the guys (owners) came by 2 hours later. While they were here I showed them an issue I was having with my pool. We decided to try replacing the valves (old, old cheap valves) with a new Jandy valve.. Steve came out the next day, replaced it but it did not fix the problem, which we knew it might not. The charge for that was VERY reasonable. They came back a couple of days later, discussed the issue, did some digging where I thought the issue might be and tada, found 3 broken pipes from a landscaping job I had had done ( pipes WAY too shallow, not the landscapers fault). It was fixed that day and again the bill was VERY reasonable. I really can't convey how satisfied we are, customer service stellar, prices very reasonable, responsiveness outstanding. We highly recommend.

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We canâ t say enough great stuff about Sanders and Payne Pools. They deliver what they say easy too work with, and fast, dependable, professional, and quality. You will not be disappointed!

Love the video pool design!!! Very efficient and quick to make changes as we requested. Highly recommended this pool company.

Awesome company and easy to work with

Hired to maintain my pool. Do a good job but they are a very busy company!!! Can not always get here at the scheduled time.

They put our pool liner back in place but they told us that they could get most of the wrinkles out. They didnâ t even try to get the wrinkles out. When we complained, they dropped the price $300.00.