Protocol Glass, Inc

He was able to adjust the sliding glass doors so that they closed properly; then checked and adjusted the locking

They really went the extra mile - when the old windows were pulled out, there was water damage to the drywall. They took their time and perfectly cut along the edges to make the drywall repair go smoothly. Quality is clearly the forefront of their repair and replacement. They did a great job and I'd hire them again.

Very well, they where on time and very clean and professional

Replaced the rollers on our sliding glass door. When I called for the appointment I was told on the phone that the problem sounded like bad rollers and the price would be between $120 and $140. When the repairman arrived he never even looked at the door but immediately said it would be $140. We said ok to that so he took the doors off to replace the rollers on the one side that we were having a problem with, both doors on this slider open so we asked if it would be wise to replace the rollers on both doors even thought the other one was giving us a problem at the time. The repairman said yes so we said go ahead and do both doors since he had them both off anyway. When finished we were surprised the bill was $280 which was the exact same cost for the 2nd door as the 1st, we felt there should have been something discounted off the second door since he already had the door off to repair the 1st one so how much effort did it take to replace the rollers on the 2nd door and it wasn't an additional trip. Other than this issue the repairman and his wife who was helping him were very pleasant.

project went well, arrived on time, completed quickly with no issues

Excellent response time. Mike did a professional job and did it quickly while being very careful in handling the glass doors. I would definitely use this company again.

Window was stuck. Protolco fixed the window structural casing to correct the issue.

See above

Mike gave me an estimate for the repairs and ordered the windows with a 50% deposit. They arrived shortly and Mike and Debra came out and worked on a weekend to take care of me before they started a large job the next week (much appreciated). They were a pleasure to work with and did an excellent job, even adding some more needed work for the same quoted price. Overall, we were very happy with our experience with Protocol Glass and would recommend them without hesitation.

Person who came out was Mike. He inspected the problem and gave me a free estimate. He and his helper then went to work and finished in one hour. They took their time to make sure all the panels worked together properly and were polite and professional the whole time.