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Sears Appliance Repair

3.1(
7
)

Appliance Repair, Dryer Vent Cleaning, Appliance Repair - Small,

... +6 more

About us

Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts and labor* 2. Flat Repair Cost + Extended Repair Coverage • $249.99 or $299.99 pre-set price (depending on type of appliance) • 1 year of coverage up to $500 for any additional repairs (includes parts)** 3. Flat Repair Cost + Multiple Appliance Coverage • $129.99 for your initial repair with purchase of Home Warranty Appliance Plan • 1 year of repair coverage for up to 10 appliances with 11 subsequent monthly payments of $49.99*** Book your appointment with a Sears expert technician today! * 90 Day Guarantee: The limited warranty provides that if within 90 days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears. This warranty gives you specific legal rights, and you may have other rights that vary by state. ** Appliance must be less than 10 years old to qualify for Service Smart Agreement. Covers up to $500 in parts and labor. Limitations apply. *** Limitations apply”

Business highlights

69 years of trusted experience

Services we offer

Appliance repair - cook tops, microwaves, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, ranges, range hoods, refrigerators, ovens, stacked laundry, trash compactors & washers.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.17 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
14%
3
0%
2
29%
1
29%
Rating CategoryRating out of 5
quality
2.9
value
3.3
professionalism
3.3
responsiveness
3.2
punctuality
3.0
Write a review
Showing 1-7 of 7 reviews
William M.
11/2017
1.0
appliance repair, small appliance repair
  + 0 more
A $265 repair on Nov 7th proved unsatisfactory as the dishwasher still would not complete its full cycle. A Nov 14th reschedule saw an additional repair, related to the initial issue, no additional charge, but the dishwasher would still not complete its full cycle. A reschedule was setup for Saturday the 20th in the afternoon. We waited all day. No one showed up. No one called. Now a reschedule is setup for the 27th, after Thanksgiving. We desperately needed a fully functioning dishwasher for Thanksgiving as we have a large number of friends and family to host. Calls to improved on the 27th date have yielded no results. They will see what they can do.
Description of Work: Dishwasher repair.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
JOSE G.
10/2017
5.0
dryer vent cleaning
  + -1 more
................................................................
Description of Work: ......................................
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Matthew W.
09/2017
2.0
appliance repair
  + -1 more
The service rep that came to the house was fantastic and gave great advice. The cost estimate was way too high - half of the cost of what I paid for the refrigerator brand new - but that's the nature of the business and not the tech's fault. The most frustrating part was the fact that they have to follow a script in diagnosing the repairs, and the script required him to order a certain part that I ALREADY 100% KNEW WOULDN'T FIX THE ISSUE. He even agreed, but wasn't able to provide other service until he had ordered the part and tried it. Part was ordered, another visit scheduled 3 weeks later (while my refrigerator remains not cold), and guess what? Part didn't fix the issue. This was not the same rep that came before, and this guy seemed less concerned and basically shrugged his shoulders and went on about how fickle refrigerators were. Yeah, I know. That's why I'm paying you to fix mine. In the end, they didn't know what to do and they said I would be best off buying a new unit. Not the results I was hoping for after the investment of time and money.
Description of Work: We had a bad defrost system on a 14 month-old refrigerator that needed a new assembly board.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Lisa T.
06/2017
4.0
appliance repair
  + -1 more
Fine once they got here. Visit window request is only a request, they didn't make it during the window I requested.
Description of Work: Repair refrigerator
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
Michael B.
10/2016
2.0
appliance repair, lawn mower repair
  + 0 more
Very fast repairs and there was a reason. The work was well below average.
Description of Work: Lawn tractor repair
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Kevin M.
10/2016
1.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$100
Nancy M.
08/2016
5.0
appliance repair
  + -1 more
Fixed the problem quickly and was friendly and polite.
Description of Work: Dryer not working
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair,
    Dryer Vent Cleaning,
    Appliance Repair - Small,
    Lawn Mower & Power Tool Repair,
    Water Heaters,
    Heating and Air Conditioning,
    Gas Grills,
    Garage Doors,
    Camera Repair

    FAQ

    Sears Appliance Repair is currently rated 3.1 overall out of 5.
    Sears Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Sears Appliance Repair does not offer free project estimates.
    No, Sears Appliance Repair does not offer eco-friendly accreditations.
    No, Sears Appliance Repair does not offer a senior discount.
    No, Sears Appliance Repair does not offer emergency services.
    Yes, Sears Appliance Repair offers warranties.
    Sears Appliance Repair offers the following services: Appliance repair - cook tops, microwaves, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, ranges, range hoods, refrigerators, ovens, stacked laundry, trash compactors & washers.