PILLAR TO POST

Pillar to Post's two representatives were punctual, friendly, and efficient. They were extremely detailed in their inspection and explained everything they found to us while we were there, demonstrating the issues directly when possible and describing different ways we (or the sellers) could deal with these issues. They were very clear about what was and was not a safety issue (for instance: a small dead tree in the yard did not pose a threat to the house, so they were not recommending removal, just listing it for awareness). I came away with a solid sense of what the report was going to say, and then the report was in my inbox ready for download within an hour of them leaving the site. We knew we were going to want a wind mitigation inspection to get a discount on our insurance after we bought the house, but weren't ready to pay that inspection fee. The Pillar to Post employees who came out actually took all the notes and pictures they'd need to write that report for us in the future, and told us we could just get in touch and order the report later when we were ready for it, and pay the $75 fee then. That is a big convenience for us! They also were perfectly OK with coming back on Monday (our inspection was a Friday afternoon) to get a water sample for the quality test, since the lab doesn't take samples on Fridays, and did not charge extra to us for the second trip. The only things that I found less-than-stellar about the experience both pertained to the process of selecting which inspection types we wanted. We expected to get an email from Pillar to Post right after our realtor booked with them, but it took them four days to send the email with the link to select services (after our realtor followed up multiple times) so we didn't know what we were going to get or how much it would cost until the morning of the inspection. This may have always been the intended timeline and the confusion over how long we'd be waiting may have been a miscommunication involving our realtor. Also, I am 95% sure that when I got the list of "additional services" the wind mitigation inspection was listed as $85 or $95 (so I didn't select it, since I knew another place that would do it for $75 later), but then in person the Pillar to Post folks said it would cost only $75. I don't like the idea that I would have paid a premium for selecting it ahead of time! All in all, I would never hesitate to use them again or to recommend them to a friend. Those minor issues I mentioned were REALLY minor and I feel very confident in their depth of inspection and pleased with the level and efficiency of service they provided.

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he did a great job. very professional

Very thorough, great price, Ken( the owner )very nice and prompt, would definately use them again.Sent us an email as well as a printout right at the inspection site. Very happy w/ the results.

They were very good and very thorough. They charged me about $400 for their services. They came over and did a room by room inspection of all the electrical, plumbing if it applied like the bathrooms and the kitchen, the air conditioning unit, roof and the floors. They crawled underneath the house, went up in the attic and they went everywhere around the house. They did a complete room by room evaluation of everything including the windows, air leaks and electrical outlets to make sure all of them worked. In fact, one didn't and it shorted out. So, they said that it had to be put in backwards. That was very helpful while buying this house. Their price was average. They weren't cheap or expensive; they were kind of in the middle. So, they were good. When it comes to their responsiveness, they came immediately. I think I waited half a day or a day and they were right there. They were here when they said they were coming. Their professionalism was very good. I have recommended them as well.