Pepine Realty

Betsy Pepine was very attentive when we were interested in purchasing a property listed by her company, but was typical 'used car salesman' type - obviously interested in the commission. When more convenient, she would provide information from sellers directly by forwarding their e-mail responses, some with sensitive information that I am sure was not meant to be provided to us (the buyers). She could rarely answer a question about the property that we asked, she would say she needed to find out, then either forward an e-mail or answer very vaguely. These were standard questions that she should have known answers to, when we met her in person, she gave the impression that she really knew very little about the property. I would have been dissapointed if she had been the seller of my property. At closing, there was a back-up offer on the home, an interested party had asked for the realtors to tell us they would like to purchase the home from us and make it worth our while. Our realtor had mentioned to us, and we had said we were not interested. As soon as we walked into the closing, she immediately asked our realtor if he had told us, and what did we think. No hello, how are you, nice to see you, nothing - just, the question about re-selling where she would make another hefty commission. Our lawyer jokingly said, let's finish this sale first... She never said anything else to us, but spoke to our realtor only to find out about potential sale. Following sale of the home, we had an issue with a repair that we had been assured had been addressed. It hadn't been done appropriately and we wanted to contact the serviceman to follow-up. Our realtor was on vacation and out of the country and asked us to contact Betsy. We did and she didn't respond, we contacted her again, and she now said she would only deal with our realtor, it was improper to speak with us directly (no problem before the sale of the home...). Our realtor did all the work to get the info and helped get the service out to come and address the problem. We found out that they had been out 7 months earlier, not the 2 months earlier they had stated, and that they had told the sellers to replace the problematic appliance. Betsy again just forwarded seller's response regarding this information which was basically that serviceman was dishonest and it was now our problem. She did not have any concern with the issue or the fact that they had misrepresented the repair. Our realtor offered to reimburse us for the replacement, nothing from Betsy - she had sold the property and got her commission and obviously was never really concerned about providing customer service. We decided it wasn't worth our or our realtor's aggrevation to continue to pursue reimbursement, but wanted to warn others about our experience.