NORTHWOOD COOLING & HEATING SERV., Inc.

I had a 40yo gas furnace + AC replaced by Northwood. This is a small family-owned and operated HVAC service; my work was done by the owner and his son, both of whom were very personable and obviously have a lot of experience doing this kind of job. There was some difficulty removing my old system, and some of the remaining infrastructure (fresh air + exhaust for furnace) had to be custom-adapted to the new system, causing the removal and installation to take 1.5 days. I had AC the first day, then they came back to finish hooking up the furnace later. I'm very happy with my new system and would definitely recommend Northwood to anyone who asked me.

He did not show up for the initial consultation.

Outstanding service, great people! Would definitely recommend them!

They came on a Saturday. The technician was courteous, polite, and knowledgeable. Everything went perfect and the system is up and running.

They are as honest as you can find!

Excellent service from knowledgeable service personal. Answered many of my own questions about system. Would highly recommend! Will use again!! Seems that the last check up was a scam this was confirmed by honest service. Good to find honest people who know what they are doing!

Perfectly because he just kept coming up with ideas until a perfect solution was before us. I am a customer for as long as these guys are in business!

They did very good job. They stayed on it until it was fixed.

Excellent service! Very courteous and professional. Would definitely use again.

To think, this was the last of five outfits I called! I had dutifully called outfits for estimates on replacing a dead heat pump & air handler. A week and a half and 4 companies later, I had four completely unrelated approaches for a 2200 SF, split-level house (size of unit, repair vs. replacement of duct work), with prices ranging from $4500 all the way to over 12 K! On the recommendation of a friend, I called Dave LeVangie at Northwood in hopes of getting at least some measure of consistency between two providers. It worked out much better than that. Dave was no-nonsense about the size of the unit that would be needed and indicated that he primarily sells the "basic" (nowadays 14 SEER) Amana models, but he could put in the more "fancy" (16 SEER) if we wanted it. No "hard sell" for the more expensive unit AT ALL, whereas for most of the other providers the "more fancy" unit was considered to be almost de rigeur. We did go for the higher-efficiency unit, however, as we plan to be in this house a while. He also said point-blank that part of our duct work was broken (I believe "crushed" was the word he used), but it could be fixed and the remaining parts sealed up; replacement was unnecessary. The communications were timely; we were informed about what was to be done and when. I got walked through the particulars of how the new unit operates, what to expect and so forth. The duct work repairs were effective; one room that had always been "running hot" is now as comfortable as the rest of the house. The new grilles are a boon when it comes to ease of filter replacement. They've got my recommendation!

The technician was very knowledgeable and thorough. He identified an issue, and ordered the required part and came back and installed the part in a timely manner

I had my older A/C unit (20+ yrs.) serviced/calibrated in Mid-Late July. The technician informed me that my unit had a Hard Start Kit previously installed (to help reduce stress on the machine) and it was long overdue to be replaced. He said even though he was already on location, it would cost over $230 bucks to install a new one into the machine. Although I am not an A/C technician, I am familiar with hard start kits and know its not a costly device nor a difficult installation. I passed on his offer and bought a top of the line model myself here in town (for about $50). NOTE: If you are in the market for a hard start kit for your A/C unit and don't want to buy it yourself, you will find most A/C companies around Gainesville will charge triple for their own kit and that's without installation. I contact several companies around town and they refused to install the kit unless I bought it from them...that was until I spoke with David from Northwood. He was really polite and empathized with my situation. He not only could install the Kit for his typical service fee ($70), he was able to do it the following day! When I met him at my house, he was punctual and professional. He checked my A/C unit, installed the part and then rechecked everything to make sure it was working properly. It only took him about 15-20 minutes, and I could tell he was being diligent and cautious. Not once did he try to upsell me on parts or services. I would suggest Northwood and David to anyone. (Another important thing to note: if you dont want to go out and buy a kit yourself and would rather have an AC Company provide and install the part; Northwood was still the most affordable/lowest estimate for the job).

My mothers trane a/c heater went down and needed a repair. She contacted cooks air conditioning which she was quoted approximately 1300 dollars to repair. Also received quotes on a new system from 5 to 12000$$!! After my 72 y/o mom told me and I I referred her to northwood which her units was fixed for 250$. 6 months later all is still working fine. As her son and a loyal northwood customer I value this honesty.

I used Northwood for years and they always did a great job! Very conscientious, courteous and professional.

Unrealiable with respect to performing the service within a reasonable time frame!

Great assist in helping us decide what system we will install & reasonable pricing for the work

They are great people |And very nice to deal with.We recommend them to everybody.

We had previously received advice from a (highly qualified and well regarded) home inspector before we bought the house that we would probably need to replace the entire heating/ac system. Northwood came out quickly to look at the system when we turned on the furnace and it wouldn't start. The repair person seemed very knowledgeable and got the system working fine. He did a full (long overdue) servicing on both the furnace and the ac, and told us that a replacement was not needed for awhile (in circumstances where we were predisposed to replace everything). The total bill was only about $250. We were so impressed with his courtesy and professionalism -- and honesty because they could have tried to sell us something much more elaborate -- that we are switching to Northwood for the service on our own home.

They were great. They got the temperature of the house down to an acceptable level.

COULD NOT HAVE GONE BETTER. I HIGHLY RECOMMEND THIS COMPANY.

The trip charge was $49. The whole bill was maybe $150, which included labor and the Freon. We have really good subs that we keep; we don't keep using people we don’t like.

The work proceeded very smoothly begining with receiving a detailed estimate for the work and concluding with submission of energy rebate paperwork to GRU. Northwood is a small outfit which means that you know who will be doing the from start to finish. David and his son were very professional, always showed up on schedule or would call if they would be delayed. He explained in detail what needed to be done, and the work was performed on schedule and was of high quality. After the ducts were sealed, the GRU inspector commented that the duct sealing work far exceeded the specifications needed to get the energy rebate. David prepared all the paperwork for us needed to obtain the GRU energy rebate and explained how to submit it. Were were very satisfied and definitely would use Northwood again

The compressor unit was making a "bad" noise. We called Northwood and Brian came right out. Indeed the fan motor was bad and had to be replaced. Brian called on the day he had said and came out to replace the motor. He also checked the unit and found the freon was low. He added some freon, but told us that it would be a good idea to check the unit when the weather had turned warmer. It was a pleasure dealing with Brian. He was very professional and very knowledgeable.

No surprises in billing or work. Just a great job.

Ditto above: A/C was not cooling and the compressor outside would not turn off. A/C man replaced something on the compressor connector, cleaned the compressor and sealed the area around the a/c filter (located in the garage). The A/C is old and we were afraid we were looking at a whole new system. But the man said we should get another few years out of this one.I'm hesitate to give anyone a straight "A" rating but I can't think of anything negative.