Mid-Florida Heating & Air

Pros: Their techs are prompt and generally highly available. If you get a good tech they will do a decent job. Cons: Higher than average prices. If you get an incompetent or dishonest tech they'll try to fleece you for all you've got or play 'replace every major part one by one to get this fixed since we cannot figure it out'. One example is how they tried my spouse to sign a check for over a thousand dollars to do a repair that in the end required just a 6 dollar sensor replacement.

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We're very happy with them. They were professional and they were timely.

They are amazing and very sweet. Their price was a little high on the front end but their service is good and so that’s why I went with them rather than trying to find a cheaper company. What I like is that they keep me on track of all my maintenance and A/C needs so I don’t have to remember dates or anything like that, they do that for me. The price is higher but I guess you pay for the service. The unit itself was high than other companies but their reputation precedes them so that’s why I went with them.

They were great and I would recommend them. The workers were fine.

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Their price is comparable with the others.

We had trouble with mold in our vents and we had have them to check that a few years before and it cost us $2000 and it was like no there is nothing wrong in the vents and then when this happen last year when my husband was hospitalize with breathing problem we decided check everything so anyhow we hired a company and they came out and they found water in handler and all that and we were having this company checking our air conditioner and heating every six months and so we decided we weren't going back with them we had already written them a cheque for $139 for two more visit and we have tried to get that money back they wont even call us back or anything.

We had been loyal customers for many years, but since Travis took over the firm the service has become abysmal. After one of their inspectors came to assess the two units, a salesman came to our home and told us what would be provided and that it would take a day and a half to accomplish the complete replacement of both units in our house. A few days later, the work crew showed up 90 minutes late with no call (it seems they have abandoned the practice of calling ahead or when they are running late) and stayed only 90 minutes to work. They told me that they could not continue until the salesman (for whom I waited another 5 hours) came back to the house so that I could sign off on additional parts. It took a total of four days' work for them to "complete" the job, so I had to take four days off work during one of my busiest times of the year. I was told by each crew that they would be sure to clean up the debris and the dirt tracked into my house before the job was done, and that never happened. There was a different crew every day, and only one of the crews worked for a full day. I was forced to repaint walls where sooty, dirty handprints ruined a new paint job. My husband had a Skype call from New York, where he was on business, with the company's owner, Travis, to try and work out the problems in getting the job completed. Obviously unaware that I had heard his conversation with my husband, Travis gave me a completely different story when he - a complete stranger - waltzed unannounced into the Master Bedroom where I was watching the coming and going of that day's crew. It was completely unprofessional (and reckless, given that there are firearms in this house) not to even knock. His manner was condescending and patronizing. The job was unable to be inspected for two months because MFHA kept giving the County Inspector the wrong phone number. Two additional days's work was lost as we waited for the inspector to show up finally because the crew had not documented the job properly. Travis promised twice that in order to make us happy he would see that the warranty would be extended to a new owner of the house, but it has been four months and the promise still has not been made good. The six-month service of the two systems was completed today, and though the paperwork was promised, it was not delivered. Once again, the call when the serviceman was on the way never arrived and he came in and out of the house without knocking.

They have installed a lot of stuff for us and we are happy with what we have. Our bills did go down and we here happy about that. The air handler as well as the compressor have been sufficient to cool and heat the house. We really have had no complaints.

They do it every year; we have a contract with them. They put in the unit. They have installed a lot of stuff that we wanted and we are happy with what we have. The air handler as far as the compressor have been sufficient to cool/heat the house. We have really had no complaints. I give them an A because we have been satisfied and happy.

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Larry Mitchell their lead service tech is an honest hardworking individual whom is not only a close friend but also considered to be family. I've been using Larry and amid FLa for years. When other companies came out and nickeled and domed me to death. Larry was honest and said that I needed a new system. They were professional and were prompt on the install. I've since had a UV light installed, attic insulation and other work done. If you want cheap then go to the other guys. If you want the job done right and have the work done honestly then Mid Fla is the company to call. Can't go wrong with the big orange truck. AC companies are everywhere and a lot of them that I've dealt with were nothing short of crooks. Mid Fla is different, while they aren't the cheapest you get what you pay for. If you are looking for an honest company and tech then call Mid Fla and ask for Larry Mitchell in the Ocala and The Villages region.

Mid-Fla went above and beyond my expectations today and I continue to be a proud customer over the other options for over 3 years now. Great customer service staff (Lori Voss) and our technician who came out today to do the inspection and repair twice today was AWESOME! The lightening storm that rolled through struck our A/C unit on a rental unit which did not work for an entire day before they noticed it. The following morning they were there and learned the board went bad. The part had to be ordered and delivered. They got the part on the same day and installed it this afternoon. I couldn't have asked for better service!

The AC was installed but never worked properly. I had an inch of standing water in my air handler. The 2 stage system never ran at the lower stage but always ran at the higher stage, which used a lot of electricity, sounded like an airplane, and resulted in a RH of around 50-60% in the house. It felt awful. Mid Florida said that this was normal RH and that the AC was running correctly. After multiple visits over several months they said this was working as intended and there was nothing more to be done. At that point, I called in another AC company and they said the AC was set outside of specs and that AC system was not using the correct thermostat for a 2 stage system. I had the correct thermostat installed, had the AC system set to the correct specs, and had the drain hooked up correctly. They had also installed the UV light in the wrong place where it would not do any good. While this was done at a cost of over $1,000, I learned that I could have purchased the same unit from another company for thousands less. I now have an RH of around 40%, the AC is very quiet and almost never runs at the higher stage, my UV light keeps my coils clean, and my electric bills dropped a lot. I am very happy with the unit, but Mid Florida clearly had no idea what they were doing at installation, but were happy to charge me a very high rate for a lousy installation. I will never use them again and recommend that no one else use them either. *Update* To address the company's response, I did complain about the humidity on multiple occasions, and it wasn't until I brought out an AC technician from a different company that I was able to resolve the issue. Instead of attempting to fix the problem, Mid Florida offered to sell me a whole house dehumidifier. Needless to say, I'm extremely happy that I declined. Mid Florida wrote that a technician attempted "to explain the operation of the humidity control on the thermostat," but they failed to mention that it was the wrong thermostat ? we had to purchase a more expensive ($500) thermostat to work with the two-stage AC system. I honestly have no idea how the company could have noted "all checks were good" during the routine maintenance because they had adjusted the fan outside of its safe operating specifications in some kind of haphazard attempt to counter the high humidity. According to the second AC company that actually fixed Mid Florida's botched installation, this fan adjustment would have prematurely worn out the fan's motor. I could write several further pages on what Mid Florida did wrong, but I will sum it up with my firm belief that they don't train their employees properly, that they have no desire to properly install or repair AC equipment, and that their low-level employees are taught to sell additional equipment to fix problems that exist only due to their incompetence. Keep in mind when a company claims "we stand behind the work we do" that words are cheap and actually doing a good job is harder.

They showed up on Friday at 7pm.The appointment was 2:30pm One of the men went up into the attic and 28minutes later said he had sealed the duct work. The cost for 28 minutes was $779.00.I thought that was high for the work they had done so I called around to three other well know companies and inquired. The prices ran between $400 to $550.00 and time was two to three house. I confronted them and they claimed they were better then others and as far as I am concerned it was all BS. An inspector came out and said it was the poorest insulation job that he had seen in a long time. They sent the same two men out and blew more insulation in however they did not do anything about the duct work. When the job was reinspected they said I now had R38 insulation. I asked how he knew and was told he eye bowl it. There was no measurments done just guess work. When they finished the kitchen the kitchen lights began to go off then turn on a few minutes later. They have (and I mean have) blown insulation around each light and when they heat up they turn off. I asked if they would move the insulation from around the lights and they have not. I am 74 and disable and not able to go into the attic or I would do it myself. So I have duct work sealed that could have been done by a 6 year old and charged $779.00 and insulation blown in with no professional inspection done just guess work and a poor job at that. They did give me a $200.00 discount on the duct work which is still way to much for 28 minutes of work when everyone else takes two to three hours. I still don't believe the proper work was done in either case insulation or duct work. In the past I have used them to work on my air/heating units two of them and have always been satisfied. I WILL NEVER NEVER USE THEM AGAIN FOR DUCT WORK OR INSULATION AS I DO NOT FEEL THEY KNOW WHAT THEY ARE DOING IN THAT DEPARTMENT. THE PRICES ARE EXEREMELY TOO TOO HIGH ALMOST TO HIGH WAY ROBERY. I WILL CONTINUE TO LET THEM WORK ON MY UNITS HOWEVER WILL NEVER LET THEM GO UP IN MY ATTIC AGAIN. THE $200.00 DISCOUNT THEY GAVE ME WAS NOT MONEY BUT FREE WORK ON MY UNITS IN THE FUTURE. AFTER THIS I PROBABLY WILL USE SOMEONE ELSE. I AM SO DISAPPOINTED IT MAKES ME SICK. I HAVE WAITED A MONTH BEFORE WRITING THIS TO SEE IF I WOULD COOL OFF. I HAVE NOT. l

They are generally very professional and their prices seem to be very competitive. They don't try to add on extras after they stop to do a job; I mean if they quote your price that's pretty much what you are going to pay for it and the people are very professional.

They did a pretty good job. I got down there looking and it was not the deal I would have wanted for them to do but they pulled out all the old stuff and showed me just what they were talking about so that I knew that they were not really ripping me off or anything. And we have a contract with them to come out a couple of times a year to maintain our air conditioning unit. So, I was happy with their service.

I have been pleased with them. You haven't had any problems. They are very helpful when they come out.

The installation was done well. They did it when they said they would. They were very professional.

I think nice things about them and the new unit is doing fine. My experience with them was excellent. The price is not the cheapest I have gotten but I think it was the best deal I could get for the money and quality of service I wanted. I will use them again in the future.

Not well. After they got everything ready to put the air handler in our attic, running the tubing and duct work, cutting a hole in the side of the house for the tubing to run out of, that's when they decided it wouldn't fit up there. They ended up having to redo everything and put it in our basement. In the end, it cost me 3-4 extra days off from work and a lot of stress. The installers cut the duct holes crooked and argued with me about it until I finally got up on a ladder myself with a tape measure and showed them. The owner's son was supposed to come out twice to talk to us about the problems they had. First appointment was a no show, the second one he waited until the last minute called and canceled, saying he needed to research the problem, then he never called back.