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Martin's Family Appliance

Appliance Repair, Appliance Sales and Installation, Appliance Repair - Small,

About us

Our business was started in 1948 in Michigan. We moved to Gainesville in July 1958. As we're in our 68th year the Martin Family would like to say Thank-you for your business and the trust you've given us to take care of your appliance needs! 13 Employees. We do not offer Sub-Contracting. Cost is determined by the job. Service charges apply. May contact through email. Financing available. Additional DBA - Martin's Family Appliance Center Inc.

Business highlights

77 years of trusted experience

Services we offer

Large appliance sales, maintenance, installation & repair.

Services we don't offer

Heating & Air Conditioning, HVAC, Gas appliance service & installation.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.9154 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
8%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 154 reviews

Reid W.
05/2020
5.0
appliance repair
  + -1 more
The technician was very courteous and knowledgeable. Willing to answer all of my questions no matter how detailed. Did his work quickly and efficiently and left the work area tidy. I will be happy to use Martin's again when a problem arises.
Description of Work: Repair blower fan in dryer and level same.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Charlotte B.
03/2020
5.0
appliance repair
  + -1 more
Chris was super responsive and had my fridge fixed the same day. Couldn't be more pleased with Martin's and will definitely use them again! Thanks!
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Carol S.
12/2018
5.0
appliance repair
  + -1 more
Too expensive to fix, bout a new dryer from Martins
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill I.
07/2018
5.0
appliance repair
  + -1 more
Couldn't have gone any better. Will use again.
Description of Work: install Disposal and microwave. Troubleshoot and repair Dryer...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alex L.
03/2018
5.0
appliance repair
  + -1 more
Richard was a great tech. He gave me a courtesy call that he was on his way and I headed out to meet him. He had the parts needed and made the switch for me. He pulled the oven out and let me get behind it to clean before he put it back in its place. He tested it out and after determining everything was working he went on his way. The whole time he was super friendly and were talking about hobbies and work. He also reminded me of the warranty all of their replacements have and if I had any issues to give him a call. Easily would use Martin's Family Appliances again.
Description of Work: Heating coil replacement in oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robin O.
02/2018
5.0
appliance repair, plumbing, small appliance repair, appliance sales
  + 2 more
Wonderful! They are honest and a great company to deal with.
Description of Work: Many different appliance repairs for many years now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard O.
02/2018
5.0
appliance repair
  + -1 more
Very well. Both appliances work fine, area was left neat and clean.
Description of Work: Built-in microwave was replaced; built-in stovetop replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary A.
10/2017
5.0
appliance repair
  + -1 more
great! Richard Lipscomb performed the service with ease and competence.
Description of Work: repair clogged refrigerator drain line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patrick F.
10/2017
4.0
appliance sales
  + -1 more
pretty good, first dryer delivered did not work at all, had to wait for new dryer to come in.
Description of Work: Bought new washer and dryer

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

John R.
07/2017
5.0
appliance repair
  + -1 more
They told me that it was unfixable but it ended up being fixable. It has nothing to do with the appliance. When I called the vent people, the dryer started working again. There was one guy and it went very well.
Description of Work: They came out to repair something.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jimi A.
06/2017
5.0
appliance repair
  + -1 more
Courteous, friendly and professional service technician. He has serviced our machine in the past with the same professionalism. Thanks Richard!
Description of Work: Replaced shocks in washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178

Rebecca A.
06/2017
5.0
appliance repair
  + -1 more
I emailed with a description of the washing machine issues on a Sunday evening. I received a very nice email early Monday morning explaining that Martin's don't fix our washing machine brand (LG), and suggesting another company that would be able to look after us. I was impressed with Martin's swift response and helpful attitude.
Description of Work: We needed washing machine repair

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Lu S.
05/2017
5.0
appliance repair
  + -1 more
Great. Repaired correctly. Professional and Clean.
Description of Work: Repair Washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John F.
05/2017
5.0
appliance repair
  + -1 more
excellent - showed up on time, ordered parts, performed repair
Description of Work: washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

George P.
04/2017
4.0
appliance repair
  + -1 more
After some initial miscommunication things went fine.
Description of Work: trouble with my mother-in-law's dishwasher

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Eric J.
04/2017
5.0
appliance repair
  + -1 more
The work was conducted very professionally and I will use their services again. The technician, Chris, was very knowledgeable and efficient. They responded to my request and got me on the service schedule the same day. The owner, Chris Martin, was very accommodating relative to our needs and the services performed.
Description of Work: Repaired dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Thomas R.
03/2017
5.0
appliance repair
  + -1 more
Richard arrived at our house at the designated time. He was kind and his information was helpful. We greatly appreciated his willingness to review information in the owner's manual as well as getting the machine running again. Friendly and efficient.
Description of Work: Our dishwasher had stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marianne C.
03/2017
1.0
appliance repair
  + -1 more
Very poor. I would be very careful, especially with the eldest person. Not only will you get poor service they will overcharge when thy can.
Description of Work: Work on ice maker

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Barbara G.
03/2017
5.0
appliance repair
  + -1 more
Harold showed up on time and was professional competent friendly and fixed both items quickly and for a reasonable price. I strongly encourage anyone to use them
Description of Work: I called at 8am and believe I spoke to Travis Martin. He diagnosed two problems over the phone (and was right) and said he'd send someone out that morning. One problem was stove and one dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barry G.
02/2017
5.0
appliance repair
  + -1 more
Richard showed up and was friendly, knowledgeable, and very quick. He diagnosed the problem in less than 10 minutes and had the exact part in his truck. He replaced the "Cut off fuse kit" within another 10 minutes and even trimmed my exhaust hose for me to the proper length! I would HIGHLY recommend Martin's Family Appliance and especially Richard!
Description of Work: My dryer stopped blowing any hot air but the drum would still spin.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

James D.
01/2017
5.0
appliance sales
  + -1 more
We bought the new dishwasher and they delivered and installed for us.
Description of Work: They bought our new dishwasher from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael S.
11/2016
5.0
appliance repair
  + -1 more
Richard was our technician. He was prompt, polite, knowledgeable, and quickly diagnosed the problem. He explained what he was doing and fixed the problem after my two previous DIY attempts failed. He also mentioned they would come back in 30 days if the same problem occurred. I definitely recommend Martin's Family Appliance!
Description of Work: Unclogged freezer drain in side-by-side unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

John V.
09/2016
4.0
appliance repair, small appliance repair
  + 0 more
They were unable to perform the work or make a referral.
Description of Work: They were unable to perform the work or make a referral.

Rating CategoryRating out of 5
responsiveness
4.0

Yes, I recommend this pro

Clara B.
09/2016
5.0
appliance repair
  + -1 more
We were extremely pleased with Martin's. They arrived on time, prepared to get job done, and very professional. We will definitely call them again whenever we have appliance problems.
Description of Work: Dishwasher repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura P.
08/2016
1.0
appliance repair
  + -1 more
They came to repair a fridge twice as it was not fixed the first time, so I had to take off work not once but twice before they told me it could not be repaired, yet I still had to pay the service charge.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$118

Response from Martin's Family Appliance
We came out to service the refrigerator within the 1-4pm window that she requested on Thursday. We found the freezer fan motor not running and replaced it. It was running after we installed it and when we left. She called back on Friday morning that it was not cooling again and requested immediate service. A truck was dispatched by 9 on Friday, and we found the fan was not running again. We replaced the electronic board that controls the fan and it began running again, but off & on erratically. This is when we were able to determine that it was a wiring issue in the walls which is not repairable. We gave her check back from the previous day service call and parts and only charged the minimum service call fee. Chris called to explain what procedure was (credit 1/2 service call fee back when a new unit purchased) and he somehow lost communication with her in the middle of the conversation. He called right back and never got an answer. We're sorry for she missed work time but that was beyond our control. We came in a timely fashion both days and only charged the minimum service call.

Contact information

1809 N Main St, Gainesville, FL 32609

www.martinsfamilyappliance.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small,
Plumbing,
Electrical

FAQ

Martin's Family Appliance is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 9:00 AM - 3:00 PM

Martin's Family Appliance accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Martin's Family Appliance does not offer free project estimates.
No, Martin's Family Appliance does not offer eco-friendly accreditations.
No, Martin's Family Appliance does not offer a senior discount.
No, Martin's Family Appliance does not offer emergency services.
Yes, Martin's Family Appliance offers warranties.
Martin's Family Appliance offers the following services: Large appliance sales, maintenance, installation & repair.
Heating & Air Conditioning, HVAC, Gas appliance service & installation.

Contact information

1809 N Main St, Gainesville, FL 32609

www.martinsfamilyappliance.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
9:00 AM - 3:00 PM